Cameron Goudreau | Page 30

Cameron was very knowledgeable and professional. The dealership was spotless , friendly and had a very welcoming atmosphere. The dealership was spotless , friendly and had a very welcoming atmosphere. More

by Cbaslik Verified Customer Verified Customer

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I arrived for service and ended up buying two cars. Not planned and not rushed into anything. It all was possible thanks to Marcus and John. Marcus went to bat for me and delivered two grand slams. If Not planned and not rushed into anything. It all was possible thanks to Marcus and John. Marcus went to bat for me and delivered two grand slams. If you are in the market for a car or two 😂 go see my friend Marcus Cuffaro at BMW of Sarasota! More

by Victor Verified Customer Verified Customer

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Great experience. Every staff member I encountered was knowledgeable and helpful. The wait wasn’t too bad either and the snack/drink area is pretty good. Every staff member I encountered was knowledgeable and helpful. The wait wasn’t too bad either and the snack/drink area is pretty good. More

by keri_roth Verified Customer Verified Customer

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I’ve had good experiences with service. Cameron is a gem. A straight shooter. I also like the videos provided by the mechanic. I do think your prices are exorbitant and tend to be very unre Cameron is a gem. A straight shooter. I also like the videos provided by the mechanic. I do think your prices are exorbitant and tend to be very unreasonable. For instance, the handle on my interior door was quoted $800 for repair. It’s a $30 piece on Amazon. More

by jndusa Verified Customer Verified Customer

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Awesome! !!!! Always does a great job and spends the time we need to understand and do what is right and best. !!!! Always does a great job and spends the time we need to understand and do what is right and best. More

by wescottn Verified Customer Verified Customer

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Always great customer service! Got in quick, was given a loaner while they fixed my car! Always a pleasure when working with Cameron! Got in quick, was given a loaner while they fixed my car! Always a pleasure when working with Cameron! More

by jmitch9001 Verified Customer Verified Customer

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It is always a pleasure working with Cameron. He is professional, prompt and accommodating. He is an asset to your company and represents you well. He is professional, prompt and accommodating. He is an asset to your company and represents you well. More

by Mark U. Verified Customer Verified Customer

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Cameron is a rock star. Always efficient and helpful and gets me on my way as quickly as possible. Always efficient and helpful and gets me on my way as quickly as possible. More

by CFUSCO0 Verified Customer Verified Customer

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Great service and consistently very helpful service representatives has been my experience at Sarasota BMW. representatives has been my experience at Sarasota BMW. More

by JJB1949 Verified Customer Verified Customer

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I had the rotors and wheels on my 2015 F83 M4 replaced at BMW Sarasota at the end of May. As soon as I received my car from service, I noticed my steering wheel shaking. During their inspection, the dealersh BMW Sarasota at the end of May. As soon as I received my car from service, I noticed my steering wheel shaking. During their inspection, the dealership told me I needed new tires, so I initially thought the shaking was tire-related. However, it became clear that the problem started after they replaced my rotors and performed an alignment. In fact, the alignment even damaged my front tires, forcing me to replace both. Even after installing brand-new tires, the steering wheel shake persisted. My own mechanic confirmed that the issue was with the rotors, not the tires. When I brought this back to BMW Sarasota, they refused to honor the warranty, claiming the problem was caused by the wheels overheating and coming into contact with water. After I refused to accept their explanation, the service manager, Josh Cash, personally came for a test drive. He stated that he believes the rotors are not damaged (even his service department says damaged), but are typical drilled rotors for M4s, and told me that if I didn’t want to feel the shake, I would have to brake harder. I was shocked that he claimed this level of steering wheel shake is normal and offered no solution—a completely unacceptable response, especially since other owners of the same model do not experience this problem. Steering wheel shakes occur during both light and hard braking. To make matters worse, the receipt clearly states a 12,000-mile / 1-year warranty on rotors and brake pads, yet after spending $2,000, the dealership refuses to address the defective parts. As a BMW driver who pays a premium price, I believe this is not the way customers should be treated. BMW service is extremely expensive, and people can get the same work done at other mechanics for much less. I chose BMW because of the labor and part warranty, but this experience shows otherwise. Our family owns three BMWs, and after this experience, we will never return to BMW Sarasota dealership. They are smiley until they make the sale! Terrible experience overall More

by hasantolga1907 Verified Customer Verified Customer

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