Brooke Beaudin | Page 15

The check in process was smooth, the video of the inspection clear and check out quick. inspection clear and check out quick. More

by MJHACKMAN08 Verified Customer Verified Customer

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Brooke was great. She was transparent about cost breakdowns and service options, updated me frequently, and got me out of there as quickly as possible. She was transparent about cost breakdowns and service options, updated me frequently, and got me out of there as quickly as possible. More

by BECK.SALANDER Verified Customer Verified Customer

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Great customer service. Great communication about what services my car needed. Highly recommend Brooke and Sarasota BMW. Great communication about what services my car needed. Highly recommend Brooke and Sarasota BMW. More

by TRACISVANG Verified Customer Verified Customer

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scheduled an oil change with BMW of Sarasota a month in advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me kn advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me know the service was done — only to find out that they hadn’t even started it. The explanation? A lot of people had shown up that morning needing oil changes before the Thanksgiving holiday, and they were trying to squeeze them in because they were traveling. The issue is: I had an appointment. They didn’t. That’s the whole point of scheduling — especially when your time matters. Then I was told I would have to leave my car there for the rest of the day and come back later. I specifically scheduled a service appointment to avoid needing a loaner or arranging transportation. But when I asked about a loaner, they couldn’t offer one because they had already given them all away. To make matters worse, during my wait someone approached me about a windshield replacement. They suggested I call my insurance company and claim the damage was “just discovered today” — essentially asking me to commit insurance fraud. That was not only unprofessional but extremely concerning. Overall, the experience felt poorly managed and, frankly, shady. I expected better communication, scheduling integrity, and professionalism — especially from a BMW dealership. More

by Laurie.simonds Verified Customer Verified Customer

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Every one at the dealership is very helpful From my sales to the service department sales to the service department More

by BEATLESMUSIC13 Verified Customer Verified Customer

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Absolutely awful. They wouldn't return calls until I got the manager involved. They still haven't reached out to finish the repair. Absolutely the worst BMW service an They wouldn't return calls until I got the manager involved. They still haven't reached out to finish the repair. Absolutely the worst BMW service and dealership I have ever used. More

by Jbrodkowitz Verified Customer Verified Customer

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Had bad tire and service department helped me out with quick service on an emergency basis quick service on an emergency basis More

by RICK Verified Customer Verified Customer

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I really do love my car, but they have not once, but twice given away my car to a stranger (or given me a stranger's car) after service. There's a serious problem there. You're severely over-scheduled twice given away my car to a stranger (or given me a stranger's car) after service. There's a serious problem there. You're severely over-scheduled and literally Noone is paying attention. More

by karide Verified Customer Verified Customer

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Very flexible with my needs. They offered to change oil at home with one of my cars and did a great dealership service on the second. They offered to change oil at home with one of my cars and did a great dealership service on the second. More

by andresplaza Verified Customer Verified Customer

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From the minute I arrived I was guided through the service intake process then handed over to my advisor. Very efficient and made the appointment easy. service intake process then handed over to my advisor. Very efficient and made the appointment easy. More

by Aviator51 Verified Customer Verified Customer

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