Brittany Fjellstad
Brittany Fjellstad at Northstar Ford Calgary

Brittany Fjellstad | Page 28

Service Advisor

Northstar Ford Calgary

9 Crowfoot Cir NW
Calgary, AB T3G 3J8

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369 Reviews
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369 Reviews

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369 Reviews of Brittany Fjellstad

September 07, 2016

Dealership Rating
Employee Rating

first oil change on new F-150 Reception was courteous and quick.Young lady(Brittany) addressed all my concerns. Service was completed in less time than had been estimated. A good e More

by CAM_MAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: One other fellow at the service entrance was friendly and helpful but didn't get his name

Sep 15, 2016

Northstar Ford Calgary responded

Cam, getting customers driving again faster than expected is always a good thing. We're sorry there wasn't ample parking; we will look into it and see what can be done to better accommodate guests coming in for service.

September 04, 2016

Dealership Rating
Employee Rating

Gas tank replacement................. I was very surprised/disappointed Ford would install a sub standard (unacceptable) gas tank in Lincolns and not recall them for at least 6 years as w More

by Ken Yurkowski
Recommend Dealer
Yes
Sep 06, 2016

Northstar Ford Calgary responded

Hello Ken, thank you for taking the time to detail your experience with us. We are happy to hear that Brittany was able to provide you with a positive experience despite your service issues.

September 01, 2016

Dealership Rating
Employee Rating

puntual excellent they treat you as a king Excellent I will return. They provided me with exactly what I wanted. they even checked air pressue in my tires as it was low. ! ! ! ?! 1 1 1 1 11 More

by CRAIGSOMERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fiona Rea

Sep 06, 2016

Northstar Ford Calgary responded

Craig, we’re glad you got everything you needed and look forward to seeing you again. Not even tire pressure gets overlooked when we are checking out a vehicle.

August 30, 2016

Dealership Rating
Employee Rating

Good work, but customer service?? Took 5 hours instead of the 1hr30 claimed. No update unless I pursued one. Given I got up early to arrive there at opening and wait there, this was u More

by ANDREW59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 31, 2016

Northstar Ford Calgary responded

Andrew, thank you for taking the time to write a review! We appreciate feedback from customers like you so we can understand how to improve the service experience. We noticed you gave us an overall rating of 4/5. Next time how can we improve your experience with us? Sincerely, The Social Media Team

Sep 01, 2016

Northstar Ford Calgary responded

Andrew, apologies for the previous response and for your experience. Do you have a phone number or contact information we can reach you at? So we can address all of your concerns personally.

Sep 01, 2016

ANDREW59 responded

Thanks for your response, but the wording of it suggests you didn't read my review! I did not put 4.5 and I did put how you could improve your service. Do you intend to seek to keep my business and if so, how?

Sep 02, 2016

ANDREW59 responded

Yes, I do but this is a public forum. Can you please check for my Ford Explorer Limited which came in at 7-45am on the 26th August to have wiring changed due to airbag warning light, wrongly, showing. My surname is Woolley. My contact info is on there I believe.

August 29, 2016

Dealership Rating
Employee Rating

Excellent service, happy all around The service advisor I worked with did her best to investigate all my concerns and to provide the best deal possible that covered my maintenance needs. More

by NICHOLAS.WELLS16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 29, 2016

Northstar Ford Calgary responded

Nicholas, thank for the review and for letting us know we were able to provide everything you needed to the best of our abilities.

August 26, 2016

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Employee Rating

Oil change This is my first time bringing my car into Ford. I had an oil change, air filter replaced and tires rotated it was done quickly and was fairly reason More

by butchandlisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 29, 2016

Northstar Ford Calgary responded

Butch and Lisa, we’re glad to hear that your first experience was a good one. We always strive to get our customers back on the road as soon as possible.

August 23, 2016

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Employee Rating

Excellent service Check in was easy and fast. Got an email with the completed work order which is a new touch which is excellent. Also got a call from Brittany letting More

by JGKENYON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2016

Northstar Ford Calgary responded

JGKENYON, we strive to keep our customers up-to-date on their vehicle’s progress while at NorthStar, including when it’s ready for pickup. Thank you for the review and for letting us know you appreciated the email and call.

August 18, 2016

Dealership Rating
Employee Rating

Quick Maintenance First time at Northstar Ford with my Mustang, and Brittany was very nice and professional when taking care of my service. Would definitely recommend t More

by AJR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 18, 2016

Northstar Ford Calgary responded

AJR, thank you for sharing your experience and for any recommendation you give in the future. We’re happy to hear that you experience warranted such a positive response.

August 17, 2016

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Employee Rating

Quick and Professional My vehicle broke down near this dealership and I had it towed there, otherwise I would have never used this dealership as I live far south. They were More

by LKinch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2016

Northstar Ford Calgary responded

LKinch, although it was just a coincidence that you made it to us, it’s great to hear that your first time visiting was a good experience. Here at NorthStar Ford Calgary we always aim to get our drivers back on the road as soon as possible.

August 17, 2016

Dealership Rating

25000 km service Brittany was excellent and explained everything well. Car was ready when promised and the call to advise that service was complete was very thorough. More

by GREG.CHARLTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2016

Northstar Ford Calgary responded

Greg, we just really enjoy hearing what our customers have to say and use that to continue to make our customer experience better. We appreciate you taking the time to let us know that Brittany was able to give you everything you needed!

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