Brittany Fjellstad
Brittany Fjellstad at Northstar Ford Calgary

Brittany Fjellstad | Page 27

Service Advisor

Northstar Ford Calgary

9 Crowfoot Cir NW
Calgary, AB T3G 3J8

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369 Reviews
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369 Reviews

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369 Reviews of Brittany Fjellstad

September 26, 2016

Dealership Rating
Employee Rating

Regular maintenance Since i bought my truck in 2013 i had like 9 or 10 services at crowfoot NorthStar Ford and this time was the quicest one. Quality of the service was p More

by E_FATKIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2016

Northstar Ford Calgary responded

E_FATKIK, our goal is to always provide quick and painless service for our customers. It’s great to hear that is exactly what you received from our team.

September 26, 2016

Dealership Rating
Employee Rating

F350 Service Excellent service,very good communication with the customer regarding the service appointment & what was done to the truck. Shuttle service was promp More

by JY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2016

Northstar Ford Calgary responded

JY2, thank you for the review and letting us know that everything went according to schedule during your time with us.

September 26, 2016

Dealership Rating
Employee Rating

Unhelpful Kind of unwelcomed not my problem kind of thing. The only reason I went to northstar because they work on weekends, told the diagnosis cost is $180 an More

by AHMED.ELDEMERDASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 27, 2016

Northstar Ford Calgary responded

Dear Ahmed, We are sorry to hear about your service experience and would like to get in touch with you. Please respond with your contact information and/or you can contact us at 403-239-1115. Sincerely, The Social Media Team

September 26, 2016

Dealership Rating
Employee Rating

Very professional & helpful. My car was in the shop @ 7am & out by 10:30am. Work was done efficiently & Brittany was helpful & friendly. Always feel confident when I leave that my More

by SQUIRRELY.SHIRLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2016

Northstar Ford Calgary responded

Shirley, it’s great to hear how fast your vehicle was serviced. Our goal is to get our customers back on the road as soon as possible, thank you for the review.

September 25, 2016

Dealership Rating
Employee Rating

Warranty repair Service under warranty. Excellent work by people at Calgary Ford. Service was quick and friendly. Brittany dis an excellent job and Mike informed me o More

by Jean-Olivier Villemure
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Issa

Sep 28, 2016

Northstar Ford Calgary responded

Jean-Olivier, having our customers be well informed and informed of everything that is being done to their vehicle is very important to us. Thank you for explaining your visit and for the five-star review.

September 23, 2016

Dealership Rating
Employee Rating

Nothing wrong with the service, just too expensive Took truck in for seat repair which was completed. Asked for an anti-freeze check at same time. Was charged29.95 plus shop supplies, plus gst totalli More

by CAM_MAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2016

Northstar Ford Calgary responded

Cam, thank you for taking the time to write a review and for airing your concerns. We would like to apologize that the pricing was more than you had expected. We hope this does not deter you from NorthStar Ford Calgary in the future. We appreciate your business and strive to provide a five-star customer experience for everyone.

September 13, 2016

Dealership Rating
Employee Rating

$140 inspection I was very impressed with the time it took them to do this inspection. Usually it takes the whole day for an oil change. So good on you! More

by NMAIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fiona Rea

Sep 15, 2016

Northstar Ford Calgary responded

NMAIER, it’s great to hear that your oil change was done faster than expected. We always strive to get our customers back on the road as soon as possible. We noticed you left a 3.5/5 star review, if there is anything we can do next time to improve your experience, let us know.

September 12, 2016

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Employee Rating

Wait service and winter tire change over. Went as expected. Truck was received immediately and work was done in slightly less time than estimated. A recommendation would be to have a drop in More

by MACPHERSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2016

Northstar Ford Calgary responded

MACPHERSONS, thank you for the review and letting us know Brittany was helpful. We will take your suggestion into consideration because we are always looking for ways to improve our customer experience.

September 11, 2016

Dealership Rating
Employee Rating

Overall satisfied During my recent visit I was satisfied with all aspects including the shuttle service. Brittany was very precise with what needed to be done easy to More

by DCHAUSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2016

Northstar Ford Calgary responded

DCHAUSER, we’re glad that your overall experience with NorthStar Ford and Brittany was the five-star kind of experience. Thank you!

September 09, 2016

Dealership Rating

The Best Service Adisor My service advisor (Brittany) solved a couple of my old problems right away and I greatly appreciate that. Also, the mechanics did a much better job t More

by DOBBIN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2016

Northstar Ford Calgary responded

DOBBIN5, we appreciate you letting us know that you had a better experience than your previous visits. Thank you for the five-star review.

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