Brian Hetrick
Finance Manager
City Chrysler Dodge Jeep Ram Fiat of Brookfield
19100 W Capitol Dr
Brookfield, WI 53045
285 Reviews
Write a Review285 Reviews of Brian Hetrick
May 18, 2024
The first numbers I received from this dealer were all wrong and clearly attempting to make me pay over the listed sale price. Illegal practices. I was the wrong customer to try to pull this over on, and wrong and clearly attempting to make me pay over the listed sale price. Illegal practices. I was the wrong customer to try to pull this over on, and luckily they were quick to remove those incorrect chargers. Finance was smooth sailing, sales just seemed to be an issue. After getting home, I found that my back windshield wipe had been taped on. Lots of undisclosed issues this dealership tried to not only hide, but ask for far more money than listed. More
Other Employees Tagged: Alex Garcia , Jake Knight
May 17, 2024
It was real nice to work with the folks at city Dodge. No pressure at all and very knowledgeable on the vehicle I was looking at. This is my second vehicle from them and will be back for a third when that No pressure at all and very knowledgeable on the vehicle I was looking at. This is my second vehicle from them and will be back for a third when that time comes. More
Other Employees Tagged: Madeline Fellows, Austyn Rennhack
May 11, 2024
Great service and they are willing to do what it takes to take care of their customers. Willing to make whatever need to make their customers HAPPY. Love city take care of their customers. Willing to make whatever need to make their customers HAPPY. Love city More
Other Employees Tagged: Dannica Jefferson, Bryan Davis
May 08, 2024
Couldnt be happier with my purchase! !! All around it was a great experience working with Joel Lee. He was knowledgeable and helpful. I look forward to purchasing again from him in the f !! All around it was a great experience working with Joel Lee. He was knowledgeable and helpful. I look forward to purchasing again from him in the future. More
Other Employees Tagged: Joel Lee
May 05, 2024
I had an amazing experience. Everyone was very welcoming. I was able to take home a great car and I love it! Everyone was very welcoming. I was able to take home a great car and I love it! More
Other Employees Tagged: Austyn Rennhack
April 30, 2024
City was a pleasure to do business with. I worked with JP, Ryan, and Brian, and they were very helpful, I recommend City Chrysler Dodge Jeep Ram Fiat of Brookfield. I worked with JP, Ryan, and Brian, and they were very helpful, I recommend City Chrysler Dodge Jeep Ram Fiat of Brookfield. More
Other Employees Tagged: Ryan Walkowski, JP Scala
April 27, 2024
Mandy was super friendly and knowledgeable about the features of the car I was looking at. She was happy to answer all my questions and was very professional. She made suggestions for me while test driv features of the car I was looking at. She was happy to answer all my questions and was very professional. She made suggestions for me while test driving the car so I could see how it handled. Great experience More
Other Employees Tagged: Madeline Fellows
April 27, 2024
Very clean, very organized, knowledgeable staff, very polite staff, and not pushy when you're looking at a vehicles. polite staff, and not pushy when you're looking at a vehicles. More
Other Employees Tagged: Bryan Davis , William Odwyer
April 25, 2024
Recently bought my first car here, Dave and Austyn were able to help me find what I was looking for, and were very accommodating throughout the whole process. Quick and easy thanks much to you two! able to help me find what I was looking for, and were very accommodating throughout the whole process. Quick and easy thanks much to you two! More
Other Employees Tagged: Austyn Rennhack, David Vela
April 24, 2024
Austyn was good to work with he was very personable and helpful as a sales associate. Once the sales manager got involved everything started to feel like a typical scummy car dealership. The sales manager helpful as a sales associate. Once the sales manager got involved everything started to feel like a typical scummy car dealership. The sales manager became very pushy on thing a we said we didn’t want and tried whatever tactic he could to up charge. The dealership constantly lowballed me for my trade in offer and it wasn’t until I was walking out the door they offered me what I was asking for, which was nearly $3,000 more than their first offer. When we got to the finance manager things were back to mostly smooth, he seemed very aware that we didn’t want the extra add on dealership extras and made his mandatory spiel about them quick just to say he said it. But when all said and done, he didn’t even ask what loan terms we wanted and gave us a max 72 month loan term to make the final payment look good. My wife and I were so run down by the dealership by this time that we didn’t think to ask, being there for more than 3 hours will run anyone down. The dealership made a big deal about having a 30 day check in where we bring the car back in and they check everything over. They said they would call us the following Monday to set this up. They never did. The dealership didn’t keep their word on one of their “customer service” aspects. Overall I’d give the dealership a 2 out of 5 rating. More
Other Employees Tagged: Austyn Rennhack