Brett Whitney
Parts & Service Director
Southern Acura Newport News
12501 Jefferson Ave
Newport News, VA 23602
Dealership Experience
5 yrs, 6 mos
Industry Experience
34 yrs, 1 mo
Languages Spoken
English
11 Reviews
Write a Review11 Reviews of Brett Whitney
May 03, 2024
The service department was super helpful in getting me a loaner while I waited for my new vehicle. They were great! loaner while I waited for my new vehicle. They were great! More
Other Employees Tagged: Devin Sheldon, Cisco Lugo
February 11, 2024
Great and friendly dealership this is my second vehicle that I have purchased Devin was my salesmen and he is always a great guy to work with I recommended him to any of my friends and family looking to bu that I have purchased Devin was my salesmen and he is always a great guy to work with I recommended him to any of my friends and family looking to buy a car. More
Other Employees Tagged: Joseph Festa, Darrius Young, Marc Darnell, Devin Sheldon, Cisco Lugo, Kevin Rafeek, Berna Aguirre, James Copeland
November 06, 2023
I purchased 2022 MDX with A-Spec® Package from Hall Acura Newport News a couple of years ago. My overall dealership (sales and service) experience had moments of good and bad, as nothing is perfect. I had to Newport News a couple of years ago. My overall dealership (sales and service) experience had moments of good and bad, as nothing is perfect. I had to engage management when things did not go well or meet my expectations. The Service Manager, Brett W. handled my concerns when the incorrect color roof rails were installed and provided a resolution. I recently learned the dealership is no longer under Hall (Mile One) and now Southern Acura. Upon taking my car in for its oil change service, I was advised the Hall Rewards could not be used and the lifetime perks that Southern Acura advertises does not apply for customers who purchased a vehicle from Hall. I chatted with the General Sales Manager (Darrius Y.) while waiting on my car and he told me to attain the perks, I would need to purchase a new vehicle. Unfortunately, the 2024 MDX has not changed much from 2022, so it would not be in my best interest to get a new one just like it. I have no interest in the other Acura models. It may be a little inconvenience, but I will need to take my car to Hall Acura VA Beach to utilize my Hall Rewards and interact with a dealership who can fully see all of my 2022 MDX history. More
Other Employees Tagged: Darrius Young, Cisco Lugo , Young, Darrius
November 02, 2023
Berna and team did an amazing job taking our car in without an appointment due to a faulty trunk latch. The fix took a couple of days to complete, but Berna provided us with a loaner vehicle and made u without an appointment due to a faulty trunk latch. The fix took a couple of days to complete, but Berna provided us with a loaner vehicle and made us feel completely calm throughout the whole week. She called each day with updates on progress and reassured us everything was on track. I am so glad we took our vehicle in to Southern Acura Newport News and even more appreciative of staff like Berna who treat customers like family! More
Other Employees Tagged: Joseph Festa , Berna Aguirre
November 02, 2023
I can say, this is the best Auto dealership in the 757. Service, sales are all outstanding. I been coming for 10 years. I have purchased 6 different vehicles for myself and my family. Brett and his ser Service, sales are all outstanding. I been coming for 10 years. I have purchased 6 different vehicles for myself and my family. Brett and his service team have taken the best care of all my vehicles. Every one is very professional, friendly and fully engaged in providing the best customer service possible. I highly recommend!! More
Other Employees Tagged: Joseph Festa
October 31, 2023
There the best costumer service I got always …. Will be nice is you guys do a better car wash Will be nice is you guys do a better car wash More
Other Employees Tagged: Joseph Festa
October 26, 2023
The service dept. was very agreeable to work with and most accompanying. Plus, our car looks wonderful! was very agreeable to work with and most accompanying. Plus, our car looks wonderful! More
Other Employees Tagged: Joseph Festa , Kevin
October 24, 2023
Berna is the absolute best! Will continue taking my vehicles there as long as she is my service advisor. Will continue taking my vehicles there as long as she is my service advisor. More
Other Employees Tagged: Joseph Festa , Berna