Cisco Lugo
Cisco Lugo at Southern Acura Newport News
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Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.8
32 Reviews
4.8

32 Reviews

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32 Reviews of Cisco Lugo

May 18, 2024

Dealership Rating
Employee Rating

Service advisor was outstanding and mechanics did a great job. All work accomplished on time and below estimate. Loaner car was helpful and appreciated. More

by Bielick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 14, 2024

Dealership Rating
Employee Rating

The service agents are always friendly. I appreciate the extras in the waiting area. Thank you More

by PHSTANLEY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2024

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 14, 2024

Dealership Rating
Employee Rating

They took care of my vehicle and found out what was going on with it they also provided a loaner while my car was in shop More

by pkarven
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Henry in sales

May 15, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 10, 2024

Dealership Rating
Employee Rating

Service reps are always helpful and courteous. Repairs are completed in a timely manner. Everything is always explained More

by nurseetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 14, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 08, 2024

Dealership Rating
Employee Rating

The dealership initiated a new lease program for my 2022 MDX allowing me to initiate a new 2024 MDX erase for a new 2024 MDX which saved me hundreds of dollars and was much appreciated by this long term cl More

by JOHN@VICKERMANASSOCIATES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 08, 2024

Dealership Rating
Employee Rating

I’m very happy with the service I received at southern Acura in Newport News. The service representative especially Mr. Cisco were extremely helpful and polite. I will definitely be back More

by Lowe24_7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 09, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 08, 2024

Dealership Rating
Employee Rating

Very polite. Kept me updated on everything going on. Gave me a cost estimate before starting the service More

by evsmom94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 07, 2024

Dealership Rating
Employee Rating

Had flat tire, came in to get it fixed. Great flat tire replacement! Thank you More

by B Owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 04, 2024

Dealership Rating
Employee Rating

Every time I get My car serviced the customer service at Acura has been exceptional. More

by Sss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 03, 2024

Dealership Rating
Employee Rating

The service department was super helpful in getting me a loaner while I waited for my new vehicle. They were great! More

by esmit093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney, Devin Sheldon

May 03, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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