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Bob Murray
Refer Me
133 Reviews
I am dedicated to providing a truly exceptional automotive ownership experience and building caring, trusting, lifelong relationships with our Guests, our community and my fellow associates.
Read moreDealership Experience
6 yrs, 8 mos
Industry Experience
35 yrs, 1 mo
Specialties & Trainings
Automotive Leadership
Languages Spoken
English
Employee Video
133 Reviews
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133 Reviews of Bob Murray
December 09, 2018
Easy going and helpful Good clean dealer, helpful salesman that Made life easy and worked with us. Made buying a car enjoyable. Would go back to purchase another vehicle Good clean dealer, helpful salesman that Made life easy and worked with us. Made buying a car enjoyable. Would go back to purchase another vehicle More
by Gmcbrian
Verified CustomerOther Employees Tagged: Joe Cleaver , Brandy Kennedy, Kenny Russell
Helpful 
November 29, 2018
Great experience, everyone was very helpful. Everyone was friendly and very knowledgeable on all the cars. I was in and out in 2 hour with my new car. Awesome place to go. Everyone was friendly and very knowledgeable on all the cars. I was in and out in 2 hour with my new car. Awesome place to go. More
by Trit11
Other Employees Tagged: Joe Cleaver
October 27, 2018
They did the right thing! I purchased my 2013 X3 AS-IS from Ferman BMW in July 2018. Two months later I was faced with an engine that needed to be replaced. When I called Fer I purchased my 2013 X3 AS-IS from Ferman BMW in July 2018. Two months later I was faced with an engine that needed to be replaced. When I called Ferman BMW, Brian Pelletier didn't hesitate to do everything he could to help. I spoke with the GM, Bob Murray about my situation, he was empathetic & helped with this very expensive problem. They provided me with a loaner car for the entire time they had my car for repairs. I worked with Nick & Paul Scaglione to get me car back on the road. After being without my car for about a month, I picked her up today. This dealership had no obligation to help me with this issue. From day one, they owned the problem, worked with me & made a bad situation a little more bearable. This dealership has a client for life! More
by Juls1976
Other Employees Tagged: Brian Pelletier, Nick Hawk , Paul Scaglione
October 18, 2018
Great Service While there are 2 or 3 other dealerships closer to my house, the customer service at Ferman makes it worthwhile to take my car there every time. While there are 2 or 3 other dealerships closer to my house, the customer service at Ferman makes it worthwhile to take my car there every time. More
by benmalek
Other Employees Tagged: Cesar Tereso
September 27, 2018
Did not use service department yet Have not use the service department yet not will rate in the future months. I look forward to applying rate via the service area soo. Have not use the service department yet not will rate in the future months. I look forward to applying rate via the service area soo. More
by Browns999
Other Employees Tagged: Alex Senko
September 17, 2018
My experience was great Thank you for making the buying experience pleasurable and for allowing me to get out of my current vehicle. I appreaciate the BMW/Mini staff. Thank you for making the buying experience pleasurable and for allowing me to get out of my current vehicle. I appreaciate the BMW/Mini staff. More
by HOPEMARIESWEIER
Other Employees Tagged: Joe Cleaver, Karl Alvarez , Kenny Russell
August 31, 2018
Bought a new X3 Dealer was a pleasure to deal with. Even made sure car had tint installed before I picked up the same day. Would recommend to my friends and family. Dealer was a pleasure to deal with. Even made sure car had tint installed before I picked up the same day. Would recommend to my friends and family. More
by Adimicco14
Other Employees Tagged: Robert Chodorowski , Alan Mazur
August 24, 2018
Not Organized Too long of a story to explain but it’s safe to say the service people and the parts people should find a way to work together. Porter Too long of a story to explain but it’s safe to say the service people and the parts people should find a way to work together. Porter More
by porter.l.hale
Other Employees Tagged: Brian Pelletier, Mickey Lambert, Karl Alvarez , Phil Bennis, Tomas Hernandez , Alan Mazur
August 20, 2018
Perfect! Brian Gains has helped me with two vehicles and has gone above and beyond to make sure I have the vehicle that is perfect for me. He is patient, profe Brian Gains has helped me with two vehicles and has gone above and beyond to make sure I have the vehicle that is perfect for me. He is patient, professional and has a calming presence. I highly recommend. More
by FMB
Other Employees Tagged: Cesar Tereso, Karl Alvarez , Brian Gains
August 09, 2018
Replacement BMW I went from a SUV to a sedan in 2016 and decided I really needed a SUV so went to Ferman for another BMW as replacement and Bob Murray was extremely e I went from a SUV to a sedan in 2016 and decided I really needed a SUV so went to Ferman for another BMW as replacement and Bob Murray was extremely effective at getting me into the right vehicle with trade terms that made it possible for me. Smooth and unfettered I went home with what I wanted that day! More
by HAUCK
Other Employees Tagged: Erin Chaparro
