Bill Fallon

I have been a customer of this dealership ever since I purchased a car from them in November 1994. (At that point in time, they were actually Roy Rioux, the predecessor of Colonial VW.) The salesmen wer purchased a car from them in November 1994. (At that point in time, they were actually Roy Rioux, the predecessor of Colonial VW.) The salesmen were fine. I paid cash for my (two) cars. Most of my interactions, however, have been with the service department. They have always seemed quite good. In particular, I would say that the current lineup is *superb*. So, I really am completely happy with Colonial VW. More

by LANGDON1 Verified Customer Verified Customer

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They communicated via text about reminders and throughout the service. They were very thorough and professional. the service. They were very thorough and professional. More

by Magma508 Verified Customer Verified Customer

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I continue to say it is the best service department around. We have been a customer for over 20 years. around. We have been a customer for over 20 years. More

by JOHN.GNIADEK Verified Customer Verified Customer

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Wheels whee all greasy from being rotated and had to bring car back because a air pressure sensor wasn’t re set bring car back because a air pressure sensor wasn’t re set More

by beaver8451 Verified Customer Verified Customer

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Always professional and honest. I've bought and serviced my cars here for over 12 yrs. I've bought and serviced my cars here for over 12 yrs. More

by SCOBURN11 Verified Customer Verified Customer

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Great overall experience -- everything was easy and done efficiently. I felt appreciated as the customer! efficiently. I felt appreciated as the customer! More

by amytesoro2 Verified Customer Verified Customer

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Everyone in sales, service, and finance was friendly, accommodating, and fair. I recommend Colonial Volkswagen of Westborough. accommodating, and fair. I recommend Colonial Volkswagen of Westborough. More

by hapasternack Verified Customer Verified Customer

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Dylan is an amazing and dedicated member of the service team. We worked together for months on my vehicle's issue. I never felt uninformed or neglected. I felt the whole Colonial VW organization support team. We worked together for months on my vehicle's issue. I never felt uninformed or neglected. I felt the whole Colonial VW organization supported him and supported me. Best service I've ever had. More

by John Fellian Verified Customer Verified Customer

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Dylan did everything he could to make thing right. He was fantastic. The drop off and pick up service was good. He was fantastic. The drop off and pick up service was good. More

by EvanL Verified Customer Verified Customer

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Had a great experience at Colonial VW overall! Quality service repairing my broken A/C & despite my car being in the shop for almost a week, Jon was very transparent in communicating the progress Quality service repairing my broken A/C & despite my car being in the shop for almost a week, Jon was very transparent in communicating the progress on my car. They also provided me with a loaner car eventually, which was a nice touch! More

by NIKKIBEE659 Verified Customer Verified Customer

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