Bernard Aoun

Jonny Pham is wonderful. Extremely knowledgeable and patient. Knows how to explain all the new technological features of my new car. He promptly responded to three questions Extremely knowledgeable and patient. Knows how to explain all the new technological features of my new car. He promptly responded to three questions I had once I got home. I have scheduled a second meeting with him because, there was so much information that I found it hard to absorb it all. I very much look forward to learning more from him. He has made it clear that I can always reach out if I have more questions. I hope he is truly valued by this dealership. He is outstanding. More

Helpful 0

Report | Print

Jonny Pham is passionate about his job. He thoroughly explained to us for two hours about the Mercedes features and helped us program it. Jonny takes great satisfaction from helping custom He thoroughly explained to us for two hours about the Mercedes features and helped us program it. Jonny takes great satisfaction from helping customers and demystifying the headen car features. He is well mannered, great people skills, detail oriented and overall a great person. Jonny is an asset to any company he works at because from the 2 hour interaction with him I realized his traits. I would recommend increasing Jonny’s responsibilities and let him have his own team to train. Or let him train the sales reps to explain how the cars operate. Thanks Jonny you’re a rock star! (Kudos to the whole team, Saena & Bernard from sales, Jonny from technical training, Frederick Romsey from service department, Yatin from sales/finance) More

Helpful 0

Report | Print

The dealership and everyone working there was courteous and patient. I want to highlight Jonny Pham as the best part of our experience. We had to go a few times back tot he dealership but the last visit wa and patient. I want to highlight Jonny Pham as the best part of our experience. We had to go a few times back tot he dealership but the last visit was with Jonny and I can say that he represents what the experience should be when buying a luxury car. He is thorough, technical and patient. He has taken the time to test the software systems and create his own “cheat sheets” which he shares with the customers for better experience with the car. I have never seen that level of detail from a car dealership! For example: He showed us how to use the voice system in a way that won’t leave us asking the same question many times which he figured out on his own by experimenting in different ways. Overall great experience. More

Helpful 1

Report | Print

Very nice and helpful. Was able to complete everything in one day. This is a much better mercedes dealer than the others. Was able to complete everything in one day. This is a much better mercedes dealer than the others. More

Helpful 0

Report | Print

Mercedes Benz of Natick. Good people to buy from. Very happy with the experience. Worth the trip. Good people to buy from. Very happy with the experience. Worth the trip. More

Helpful 0

Report | Print

Prompt, precise, and professional. Johnny at MB of Natick was more than helpful to explain the details of cutting-edge technology built into the vehicle. Thank you for the great experience! was more than helpful to explain the details of cutting-edge technology built into the vehicle. Thank you for the great experience! More

Helpful 0

Report | Print

Stephen Boston is the best salesperson I have ever worked with. He was very helpful, pleasant, and fun to make my purchase experience so smooth and successful! Jonny Phan, the delivery agent, was also so ama with. He was very helpful, pleasant, and fun to make my purchase experience so smooth and successful! Jonny Phan, the delivery agent, was also so amazing! He patiently spent hour to train and demonstrate all the kool features in my car so l can feel comfortable to use them. Everyone in this Mercedes-Benz of Natick is so nice and fun to work with! I will definitely recommend this dealership to my friends and everyone! More

Helpful 0

Report | Print

Jonny is wonderful! He is wonderful about teaching you not only all the bells and whittles but also all the import safety details of your car. He answers questions kindly and has you work the car so it’s not only all the bells and whittles but also all the import safety details of your car. He answers questions kindly and has you work the car so it’s very interactive learning. Bring of a certain age, he is patient and kind while being thorough. Mercedes is lucky to have him on their team. It’s one thing to sell a car but another thing to learn what you bought! I texted him ten min after I dropped my car off and he responded within two minutes. This makes me feel secure knowing that if I didn’t pick up everything the first time, he will help me. Thank you Jonny! More

Helpful 1

Report | Print

Mercedes-Benz of Natick is a great place to work with. They have more selections than other dealers I have visited. We started contacting Caitlin by email and then worked with Fares. Caitlin is very helpf They have more selections than other dealers I have visited. We started contacting Caitlin by email and then worked with Fares. Caitlin is very helpful and quick to reply my inquiries. She also followed up after my first visit showing lots of care. Fares is relatively new to the job but he is amazing. He is very organized. The first time I visited, he place a sign on the car to put a reservation for my test drive. The second time I was at the show room he printed out the sign with my wife's name on congratulating for our acquiring vehicle, which almost made my wife crying. After we drove the car home, we felt the engineering noise is little loud. We called Fares. He tried to understand the situation and made to plan stop by our house to take a look at it on his way to NH for his vacation. Great customer services! More

Helpful 2

Report | Print

Top management. Excellent experience from the very beginning. Special thanks to FARES who made it all perfect, did his best to take care of every little detail. I appreciate all the efforts. beginning. Special thanks to FARES who made it all perfect, did his best to take care of every little detail. I appreciate all the efforts. More

Helpful 1

Report | Print