Berna Aguirre | Page 4

Awesome as always They got us in quickly, stayed in communication and finished with our car in only a couple of hours. communication and finished with our car in only a couple of hours. More

by rooster117 Verified Customer Verified Customer

Helpful 0

Report | Print

Everything was fine. Staff are very professional. Staff was very helpful in explaining the other needs of vehicle. Staff are very professional. Staff was very helpful in explaining the other needs of vehicle. More

by towanda_evette_taylor Verified Customer Verified Customer

Helpful 0

Report | Print

Professional and courteous. Always willing to listen to me , the concerns of my vehicle. A great team ! Always willing to listen to me , the concerns of my vehicle. A great team ! More

by ONENITA28 Verified Customer Verified Customer

Helpful 0

Report | Print

Berna always goes out of her way to explain all the service options and keep the customer up on the status of maintenance and/or repairs. She always has smile and cheerful attitude. I was unaware t service options and keep the customer up on the status of maintenance and/or repairs. She always has smile and cheerful attitude. I was unaware that Southern Auto Group had bought Hall Acura Newport News so I had difficulty making appointments for my vehicles. The email address on file is wrong and I can't figure out how to get it changed. I am not familiar with Southern so for now I would recommend the service center based on the same team of people as was with Hall. More

Helpful 0

Report | Print

I was able to schedule same day and everyone was nice and polite. They took care of my car and I was on my way. The link that was sent to for work required and provided a quote was phenomenal. Great job! polite. They took care of my car and I was on my way. The link that was sent to for work required and provided a quote was phenomenal. Great job! More

by tm19587 Verified Customer Verified Customer

Helpful 0

Report | Print

I have been dealing with this dealership since 1987 the service is excellent and complete in any task they do. Thank you JoBeth service is excellent and complete in any task they do. Thank you JoBeth More

by JOBETH.LYNCH Verified Customer Verified Customer

Helpful 0

Report | Print

Our Acura has a problem. Our brand new battery keeps draining. The shop first said Nov 3, 2023, it was probably a defective battery. Then they said they could not identify Our brand new battery keeps draining. The shop first said Nov 3, 2023, it was probably a defective battery. Then they said they could not identify any cause as the battery was fine. Then the invoice showed they found a problem with the battery, but they said that was incorrect & reprinted the invoice. They had no answer for their mistake. They also were supposed to replace the windshield wipers but they did not have a rear wiper in their stock so replaced only the front ones. We were there way too long & disappointed that they gave poor service. More

by mg Verified Customer Verified Customer

Helpful 0

Report | Print