Austin Parmiter

Extremely unsatisfactory experience from Sherwood Buick GMC. We had to come back multiple times to test drive the car due to poor communication. Finance Manager, Sherri Labant then brought us the bill GMC. We had to come back multiple times to test drive the car due to poor communication. Finance Manager, Sherri Labant then brought us the bill of sale where we learned hundreds of dollars of tax were added, which we pointed out where she then responded with “I don’t do the math, the computer does it for me so I don’t know”. The “calculation” error, later rectified after they redid the math. They also tacked on multiple fees on top of the listing price such as a documentation fee, air recovery fee and tire recycling fee. They did not provide us an MFA at the time of sale and upon request, we were given an undated and unsigned one. A Check Engine Light also shortly appeared the day of pickup after which, Sales Associate Maxime Van Lint attempted to claim that poor driving behaviour could be the cause, trying to shift the blame to us. We later brought the car to a third party inspection where it was discovered the car had a broken alternator, faulty brakes, leaking coolant and leaking oil. Repeated attempts to contact the General Manager Erik Gadallah, President Phil Pocklington, and Vice President of Used Operations Vanessa Martins went ignored. In addition, Sales Manager Austin Parmiter initially denied our request to have the oil leak fixed as he claimed it was only a “sweat”. Overall, the experience has been nothing short of awful. With this information as well as the ample amount of evidence we have accumulated, we will be wasting no time reporting this to AMVIC through a formal complaint. Thank you for reading my review of my first and last experience from Sherwood Buick GMC. Please SHARE this with all your friends and family so more people can be made aware of these misleading practices. More

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I recently purchased a truck from this dealership, only to discover that the specifications of the truck were misrepresented. Despite reaching out to both the sales representative and their manager, no act to discover that the specifications of the truck were misrepresented. Despite reaching out to both the sales representative and their manager, no action was taken. Upon attempting to escalate the matter to higher management, I was assured that the general manager would contact me promptly, but unfortunately, no one followed up. This experience has left me extremely disappointed, particularly as it was my first time buying a new vehicle, turning what should have been a positive experience into a regrettable one." More

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This guy and his Seles associate nico sold me new truck with lots of issues and decided not to fix or do anything about it with lots of issues and decided not to fix or do anything about it More

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I would say most of my experience with this dealership was ok. I found Amer and Austin very helpful in the process of buying my Buick, however this got very pushy when end of moth came and I was pressured was ok. I found Amer and Austin very helpful in the process of buying my Buick, however this got very pushy when end of moth came and I was pressured to finish my deal. I had an absolutely horrific experience with the finance department. Jessica was awful to deal with. Not only had she lied to me several times, but she was very passive aggressive throughout the time I had to deal with her. I had so much stress dealing with Jessica I had to change to a different financial person, Tim, who was much better. If your vehicle is ever delivered, I hope you have Greg deliver it. He is an extremely kind and helpful man. I dealt with Amer mostly and he was very kind to work with. Had it not been for Jessica I would have rated this experience 5/5 stars, however, I found she had caused a great deal of frustration, especially for my first car buying experience. I have several friends who work in the industry and are shocked with her behaviour. More

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Excellent service and amazing atmosphere for a dealership. All sales personnel were very keen and helpful. dealership. All sales personnel were very keen and helpful. More

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The team here at Sherwood Buick GMC are beyond amazing! I bought a new truck and Austin in sales and Joy in finance we're so helpful and kind I can't thank them enough! I bought a new truck and Austin in sales and Joy in finance we're so helpful and kind I can't thank them enough! More

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Very honest and fair dealership. No hidden fees upfront about all costs and very good customer service No hidden fees upfront about all costs and very good customer service More

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