Ariel McFarland | Page 2

One of the key metrics of customer service performance is repeat business. I purchased a vehicle from these folks three months ago. As a testament to the quality of their superior customer service, I jus repeat business. I purchased a vehicle from these folks three months ago. As a testament to the quality of their superior customer service, I just completed another vehicle purchase with this franchise. Again, the process was seamless. Jason and his sales staff worked their magic. I am completely satisfied with the vehicle and the service. No buyers remorse. In fact, I am even happier this time around “if this is possible” This dealership is definitely my go to place for a vehicle purchase. More

by Happy Camper Verified Customer Verified Customer

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They have great sale people,Nick is the best works for you and with you for best deal for dealership and you. you and with you for best deal for dealership and you. More

by Steve Verified Customer Verified Customer

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Great Service: Prompt, polite and knowlegeable. ..and van was ready when promised. Keep up the professional work. ..and van was ready when promised. Keep up the professional work. More

by WMMELVIN Verified Customer Verified Customer

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What a great place to buy and do service! Everyone is very nice and helpful! Everyone is very nice and helpful! More

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This was the best service appt I have ever had here. You can truly tell they have been working hard to fix past issues and I couldn’t be more pleased. Great job You can truly tell they have been working hard to fix past issues and I couldn’t be more pleased. Great job More

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They we’re friendly but did not find where the wind noise was coming from. was coming from. More

by BOTHWELLRICK Verified Customer Verified Customer

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I've had overpriced poor service in the past. I received a discounted oil change and tire rotation to return since they had new management. I had a low tire pressure light when I arrived. After I received a discounted oil change and tire rotation to return since they had new management. I had a low tire pressure light when I arrived. After the service the tire pressure light was still on. The attendant said it was probably the spare tire. So 15 minutes later the light was off and I was on my way. With a oil change reminder sticker that had a milage number that related to nothing close to the odometer. At best 80k off More

by jeast_1 Verified Customer Verified Customer

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Your rep Ariel has been excellent PR person, however parts delivery late and slow and not always what needed. The repair took about 4 months to be concluded parts delivery late and slow and not always what needed. The repair took about 4 months to be concluded More

by Gratzu44 Verified Customer Verified Customer

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I will NEVER return, Cesar is a rude jerk who needs customerservice training! CHEVYFORLIFE FROMNOWON customerservice training! CHEVYFORLIFE FROMNOWON More

by luvcolts18 Verified Customer Verified Customer

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My experience at Carver Toyota was nothing short of exceptional, as I was assisted by a dedicated team of professionals who made my car-buying journey seamless and enjoyable. Part 1: Shea's Experti exceptional, as I was assisted by a dedicated team of professionals who made my car-buying journey seamless and enjoyable. Part 1: Shea's Expertise in Sales My initial contact at XYZ Motors was with Shea, a true gem in the world of car sales. From the moment I entered the showroom, Shea's warm and welcoming demeanor put me at ease. Shea's professionalism and attention to detail were evident during the test drive, where he showcased his expertise about the vehicle's features, performance, and safety aspects. His patience in answering all my queries ensured that I felt informed and confident in my choice. Shea's dedication to providing top-notch service was evident as he went the extra mile to ensure the vehicle was in impeccable condition when I picked it up. His commitment to customer satisfaction is truly commendable. Part 2: Mike's Expertise in Finance This is where Mike, the Finance Manager at XYZ Motors, came into the picture. Mike's approach was both professional and transparent, making the typically daunting finance process surprisingly stress-free. Mike took the time to explain various financing options, helping me understand the intricacies of interest rates, loan terms, and insurance coverage. His expertise allowed me to make an informed decision tailored to my financial situation. What truly stood out about Mike was his dedication to finding the best financing solutions, ensuring that I received the most competitive rates available. His ability to streamline paperwork and expedite the approval process made my car-buying experience efficient and convenient. He was an absolute pleasure to talk to, and he actually made the experience pretty fun. Part 3: Ariel's Excellence in Service After completing the purchase, it was reassuring to know that the exceptional service didn't end there. Ariel, from the service department, demonstrated a commitment to maintaining the high standards set by Carver Toyota. When it was time for routine maintenance, I scheduled an appointment with Ariel, who promptly accommodated my request. She took the time to explain the service process and provided valuable tips for keeping my car in optimal condition. Conclusion: Shea, Mike, and Ariel each played a crucial role in making my car-buying journey a memorable and positive one. Their dedication to customer satisfaction, professionalism, and expertise in their respective roles are a testament to Carver Toyota's commitment to excellence. I would wholeheartedly recommend Carver Toyota to anyone in search of a premium car-buying experience, thanks to their exceptional team of professionals. More

by sihaskell Verified Customer Verified Customer

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