Dealership Experience
1 yr, 4 mos
Industry Experience
23 yrs, 11 mos
Specialties & Trainings
Service
Parts
16 Reviews
Write a Review16 Reviews of Shawn Rasmussen
May 25, 2024
Great customer service great pricing happy with my experience and will be back in the future needs experience and will be back in the future needs More
Other Employees Tagged: Nick Dougherty, Ariel McFarland
March 24, 2024
I bought my truck from there. The ladies that helped me were very kind and courteous. Thank goodness I bought the extended warranty with modifications. When the front end of my t The ladies that helped me were very kind and courteous. Thank goodness I bought the extended warranty with modifications. When the front end of my truck went out. It took me 9 weeks yes 9 weeks to get my new truck back. Again, I believe this was the warranty places doing mostly, however, 9 weeks to get my 60k truck back is a bit ridiculous. More
Other Employees Tagged: Ariel McFarland
October 13, 2023
This was the best service appt I have ever had here. You can truly tell they have been working hard to fix past issues and I couldn’t be more pleased. Great job You can truly tell they have been working hard to fix past issues and I couldn’t be more pleased. Great job More
Other Employees Tagged: Ashley Jannie, Ilana Fischer, Ariel McFarland , Vanessa Alba, Doug Henry
October 13, 2023
What a great place to buy and do service! Everyone is very nice and helpful! Everyone is very nice and helpful! More
Other Employees Tagged: Dale Fleetwood, Jason Teague, Ashley Jannie, Ilana Fischer, Ariel McFarland , Vanessa Alba, Richard Wright
September 17, 2023
Didn’t properly diagnose bad shift solenoid. Since they thought it was good. Replaced another part. Only to discover original issue still persisted. Replaced solenoid as I requested, issue resol Since they thought it was good. Replaced another part. Only to discover original issue still persisted. Replaced solenoid as I requested, issue resolving initial issue, now have brand new issue where vehicle won’t go into gear. This issue may be due to incorrectly replacing UNEEDED part. I’m waiting until Monday to get the vehicle back in. Very frustrating as we’ve had to miss work due to not having a loaner vehicle. Have already had to rent a car as well. More
Other Employees Tagged: Ilana Fischer, Dakota Hutson
July 28, 2023
Appointment made 3 weeks out for general maintenance (oil change, tire rotation, etc). As well as warranty side trim piece (sticker) replacement for tundra. 1) didn’t reset maintenance schedule on dash change, tire rotation, etc). As well as warranty side trim piece (sticker) replacement for tundra. 1) didn’t reset maintenance schedule on dash 2) arrived 10min early - 12:50pm. 3) arrived and maintenance tech didn’t know the work they were doing. Tried sending me to parts… when it was already ordered and there. 4) 12:50pm - sat in lobby until 5:45pm. The only updates I was given were when I went to ask. Every Time I was told “about an hour” until finally they gave up trying to estimate and said “they are still working on it” Maintenance department manager prior to visit was good and promised good service; ordered part. Did a great job of calling and following up. Everything after that was absolutely horrible. Poor communication Poor execution Poor internal coordination I feel every time I visit this dealer - somehow the service continues to get worse. Toyota makes amazing cars and trucks - what I don’t understand is, when I had a Lexus, the dealer experience couldn’t be more opposite. Lexus was AMAZING. It’s the same company. I’m not saying Toyota dealers need to be as plush as the Lexus dealers; but the level of service, professionalism and ability to execute so be held to the same standard Toyota builds their cars with. Almost 6 hours for something so basic is embarrassing and disrespectful. Brand new truck… no loaner offered; their reason? “We offer a shuttle.” The shuttle is USELESS to folks who live 45-50 min away and have kids they have to pick up. Suggestions: 1) improve planning 2) improve communication 3) all new cars in for warranty work should get loaner- if not available, car off lot should be given. 4) improve execution. Not even resetting maintenance light… come on… do better. More
Other Employees Tagged: Brittany Elkins
July 25, 2023
Everyone at Carver was beyond phenomenal. Management, Sales, and Service provide great assistance and fantastic customer service. I would recommend to anyone looking to purchase or service th Management, Sales, and Service provide great assistance and fantastic customer service. I would recommend to anyone looking to purchase or service their vehicle. More
Other Employees Tagged: Jason Teague, Nick Dougherty, Ashley Jannie, Adam Barker, Ilana Fischer, Christopher Flick, Ariel McFarland , Rob Jenne, Zakary Lucas
July 05, 2023
Thank you to the team at Carver Toyota for years of great customer service dealing with both their sales team and service department. Great communication from them when dealing with issues even outside of th customer service dealing with both their sales team and service department. Great communication from them when dealing with issues even outside of their control. I recommend them to anyone looking to buy a new or used vehicle, or if you want to keep your current vehicle maintained to last as long as possible- this is a great place to stop in at. Special thank you to Shawn Rasmussen, Jason Teague and Ashley Jannie for their thorough assistance. More
Other Employees Tagged: Jason Teague, Ashley Jannie, Adam Barker