"Recently was shopping for a pre-owned solid vehicle in a..."
- Jo Elaine
Recently was shopping for a pre-owned solid vehicle in a time of high demand and low supply and very quickly observed that purchasing a vehicle is a combination of the right vehicle AND the Right Seller!
Mitch Garber came highly recommended from not just one but TWO different sources! So, i contacted Georgetown Kia and Mitch's Manager, Ante advised me Mitch was off that day. He suggested Mitch's collegue, Krish Modi so that I may see the vehicle that afternoon. 1.5 hours later, Krish had the car out and ready for a test drive! Krish was very personable, knowledgable and polite! Krish made buying a car easy!!
Krish's collegue, David in Finance was thorough and extremely patient in walking through the numbers and paperwork.
I was able to meet Mitch when i picked up the car as Mitch was there to assure the vehicle had been gone over by their mechanics, numerous items checked and some even repaired to ensure the vehicle was good to go!
Ante, i hope that you see this review. You and your team are an ALL amazing professionals who work together to provide one smooth experience of customer service-from buying to financing to driving off the lot! It was a pleasure dealing with the Georgetown KIA team!! Thank you!
"Mitch Garber got us into a Forte which we genuinely..."
Mitch Garber got us into a Forte which we genuinely love.
In spite of a service department which is either ignorant, incompetent or dishonest (it’s honestly difficult to figure out which), and an absolute vacuum of communication from management to sales and service, Mitch never stopped working for us. He repeatedly stepped up, going above and beyond to resolve any issues. Mitch addressed our concerns and went out of his way to ensure we left satisfied at the end of the day (two weeks to be exact, but I’ll spare the details). Mitch is an all-star!
"For me and dealing with sales people in dealerships IAN..."
For me and dealing with sales people in dealerships IAN was very helpful,professional and knowledgeable about all aspects of the vehicles.I would like to personally thank him for helping me with my decision on making my purchase
"Ian was very friendly and welcoming upon arrival at the..."
- Howard C
Ian was very friendly and welcoming upon arrival at the dealership to purchase a used car. Worked very hard at finding the right car showing a couple of cars that fit my requirements. The overall sales process and hand offs felt very chaotic with little to no introduction to the people that are injected into the process. Long wait times between steps required an extra hour in the waiting area before completing the purchase agreement. Ian was not there on the vehicle pickup with no prior explanation that he will not be there. The pickup process was even more chaotic with lost documents and final prep still being performed and issues with extremely worn tires worn to the wear indicators on the edges of the tire and just over 2/32 in the center were not replaced as per assurances from both Ian and Used Car Manager that Georgetown Kia will not sell used cars that just meet minimum safety cert requirements - lesson learned, put it in the contract or it won't be dealt with.
Update 7/12/21 Ante the used car manager reached out after seeing this review and sought to make things right. I informed him that 2 of the tires are worn to the point of being unsafe being nearly bald on the outer edges and just barely above the wear bars on the center. I also informed him that I had to order 4 new tires as my son will be the primary driver and safety is my top concern. To make things right he offered to cover the complete cost of installation and balancing plus a tank of gas if we come back to the dealership. I feel that reaching out in this manner shows that this dealership puts focus on improving and cares about customer relations and prioritizes this over the deal. I will update this review after the work is completed.
Update 7/17/21: Georgetown KIA and Ante kept their word and filled up the car and installed and balanced the new tires as promised. It was worth the trip to Georgetown and this restored my faith in this dealership to do the right thing. A well deserved five-star rating. The service was really good also car was brought in on time as per the appointment and I was kept updated on when the car would be ready.
"Really great group of Guys(ante, Adrian and Mitch). We’re..."
Really great group of Guys(ante, Adrian and Mitch). We’re all very helpful and did not pressure me at all. I didn’t end up buying from there this time, but they were very gracious.
"Absolutely incredible service through and through. I..."
- Richard McTague
Absolutely incredible service through and through. I bought a side by side here and will certainly return when I'm ready for my next truck! A+++++
"Supportive post sale from the management team after we..."
- Jason P
Supportive post sale from the management team after we found an issue. Although the support experience started off rocky, the service and management team was very helpful. We appreciate the continued positive service.
"It's unfortunate that your service team failed you. You..."
- Jason P
It's unfortunate that your service team failed you. You should discuss training them further, so they don't mess up the simplest of routine maintenance on your used fleet.
As a fellow salesperson, I'm surprised you're not willing to take responsibility for their failures, but we've certainly learned not to trust your team or another Kia dealer.
"Mitch is the man! He seriously takes care of his..."
Mitch is the man! He seriously takes care of his customers and honestly is just on the other end of his phone whenever you need him! He is personable and ready to make sure you are informed about and happy with your purchase. His personal attention is what made this deal feel right!!! Thanks Mitch!!
"Recently we purchased a 2017 Nissan Murano at Georgetown..."
- Andrew Sidko
Recently we purchased a 2017 Nissan Murano at Georgetown KIA. Mr. Cameron McCullough was extremely professional, knowledgeable and very accommodating. He answered all our questions about the car and took care of all the documents for the purchase and trade in of my other car. I highly recommend that you visit Georgetown Kia and give Mr. McCullough a call.
Thank you Cameron!