"Excellent service while trading in our older Rav4."
- The Clarks
Northwest Toyota has been wonderful to us since it was built, as was the original Kingsway Toyota.
This is our 5th Toyota. We brought our Rav4 in for a service and ended up trading up for a new 2019 Rav4 Trail. We had read about the new 2019s and considered looking around while our car was being serviced. The week before our appointment, Houssen from Sales called us and asked if we might be interested in trading up. Long story short, once he had taken us for a drive in a Demo, we were sold.
We live in the Territories and had our days in Edmonton planned with hotels booked. Houssen went above and beyond to get the exact Trail that we wanted and readied for us, so that we could leave the area for home, on time. Darryl in Finance, too, was tremendous in getting everything in order for us, as well.
We also want to mention the two service ladies who have helped us over the years. Thank you so much Angela and Hanan. Your constant caring and communication has been so appreciated.
Congratulations Northwest Toyota. You are the best!
"Knowledgeable service advisor"
- Cam R
Hanan set up my appointment. Day of service advisor was Ali Haymour who provide clear explanations as to the different types of service and part required to get my Rav4 moving again. First time dealing with Ali was a pleasant experience. Vehicle was ready as estimated and after I made my payment, Angela walked me to the door to show where my car was parked.
"no genuine concern"
I have been here many times even when it was a kingway toyota (if they are the same company) I actually bought my car there and referred my friend. Nice Sales people only while buying. Service people, I have had one great experience last year that made me comeback again. Sadly, in the past two visits terrible. Visit 1: Seems like they don’t have enough staff. The service specialist was stressed out on what she does especially when she got 4 in line customers. Visit 2: Came to ask for help but they are seem to be uncaring and cold. Made me feel that that they are just up service fee. And pushed away to other dealership. Thanks to Sherwood Park toyota extra kms to reach out is way better
"Bait and Switch"
This is a bait and switch dealer! Booked an appoint to look at a used vehicle the next morning at 11am. Drove from out of town only to have them tell me it was sold when I got there but I could take it for a test drive because it was not finalized. The truck had a front end shake which they seem not to care about. After that they tried to sell me another vehicle. Do not waste your time with Chris Catapangan or anyone at this dealership!
"Great service, couldn't ask for better"
- Nichole T
Came in for my first 8,000 km service this past weekend and had yet another amazing experience. Angela gave me a hand directly and when I inquired about the automatic starter that was owing from my purchase she jumped right to finding out if the parts were in and was so happy to get that done for me as well. She was also so helpful to answer the couple questions I had. Couldn't ask for better service and highly recommend Toyota North Edmonton!
"Best Service Department"
Went in because I needed my car looked at due to issues with refueling. Right from the get go, everyone I met was extremely professional and kind. They were very quick to take me in, for me to talk with the service advisor, and for the car to get checked out. Fast, effecient, and extremely courteous, that was my experience! Would definitely recommend for service, and I know if I need service on my car, I'm coming here (even though it's on the other side of the city for me, it's worth the drive!)
"Amazing Experience All Around"
- Nichole T
Absolutely amazing service from start to finish. Highly recommend. In the market for a Toyota? This is the place to go. Walked in same day for a test drive, walked out having completed a finance application. I have never had a better experience buying a vehicle.
Other Employees Tagged:
, David Vieira, Christopher Catapangan, Ian Wong, Maher Ajaj, Bob Thompson, Angela Wu-Xu
"Regular vehicles maintenance"
- Cam R
Service advisor Jordana was able to booked me in for two vehicles regular maintenance in the same day,delivered on time and complimentary car washes. Jordana was patient and thorough explaining what need to be done. She registered my Aeroplan number on September 18 and I got miles credited promptly on September 21. And enjoy complimentary breakfast at the cafeteria.
"Jordana, jeeva, angela and james are great customer service "
They are super friendly and they helped me with my vehicle needs. They're very approachable.To make it short their service is simply perfect.
- Danika Chrapko
Hanan greeted me with a smile and was helpful all the way through the process. I had left my car for a whole day and was advised of its completion before 2pm. I was able to get to and from work with the shuttle without a hitch thanks to Saleem.
My check out was the highlight of my day with Angela, the lovely service advisor to the left on the service counter. Amazing service, Amazing attitude.