Angela Hancock | Page 2

Drop off and approval of services were the only easy things about this service. The dealership never contacted me when completed and either did not answer when I called or transferred me to someone else things about this service. The dealership never contacted me when completed and either did not answer when I called or transferred me to someone else who wasn’t available to leave a message. My car sat for multiple days fixed and me unnotified. they also sent a scam message offering me a purchase quote for my vehicle as it was in “high demand” with an extremely disrespectful price. After I got it back, it had a ding in the back panel that was not there before (you can tell because whomever did it rubbed the dirt of the spot as they were checking it and no notice was given about it. More

by renojc Verified Customer Verified Customer

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Very professional, no problems We are repeat customers, always great service. Best dealership in the Tri-cities always great service. Best dealership in the Tri-cities More

by MALIULIS Verified Customer Verified Customer

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The people are real and wonderful to deal with, they make your visit easy. I will always go to Corwin. your visit easy. I will always go to Corwin. More

by loreencolds Verified Customer Verified Customer

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Was happy they picked upy car fixed it and brought it back and did not charge me extra back and did not charge me extra More

by LARRYJULYK Verified Customer Verified Customer

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Very friendly and excellent customer service. Quick on doing the service and the inspection after the service is done. Quick on doing the service and the inspection after the service is done. More

by sherriboib Verified Customer Verified Customer

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We purchased a used F150 from here about a month and a half ago. The sales dept was wonderful. Our salesman did not overwhelm us and was very helpful with anything and everything we could have asked for. half ago. The sales dept was wonderful. Our salesman did not overwhelm us and was very helpful with anything and everything we could have asked for. After purchasing we had found the oil pan was leaking which was covered under out extended warranty. We took the truck into the service dept to get it fixed and we were not impressed with the service at all. After dropping it of, with an appointment, we waited 2 days before we even heard anything. This was only because I had to go in person and ask. They would not answer their phone and would not return calls. On the third day they finally sent us the info for approval to start repairs. We approved it and were told the parts would be there the next day. Did not hear anything for another 3 days until we had to reach out yet again and were told it would be done on Wednesday. It was not done when they said it would be and yet again only found this out when we reached out ourselves again. Then it would be Thursday by noon and yet again heard nothing. Finally got ahold of them and they said they had not finished the job because our battery was bad and it needed a new one. I told them to just jump it and we would come get the truck. On top of that all they had recommended some services that they said needed done and one of them was a cooling system flush based on the mileage of the vehicle. They had just flushed the cooling system on this truck right before we purchased the truck. So they tried to sell us another flush when their shop had just done it and had record of it because it was recorded and in the Carfax of the vehicle. After picking up the truck I was not happy with the service so I talked with the service manager and general manager. The general manager was nice and wanted to help but the service manager was very rude. She kept making excuses for why they did what they did. This made it seem like I was in the wrong for even saying anything. I asked them why the battery was said to be bad as we just bought the truck and i was advised this was checked when we bought the truck. At the time it very much seemed like either they sold us a truck with a bad battery and said they checked it on the used vehicle inspection and it was fine or they were just trying to upsell me a battery I did not need. They tested the battery and it was bad and I was told its normal for a battery to be fine and then bad in a month and a half which is not true. I tried to talk to the service manager about this and she would not even let me speak and would talk over me. The sales dept said that because of the situation they would put a new battery in free of charge for us. Again the sales dept was the only people that made us feel like they cared. I was then told by the service manager that because they were "making it right" that she expected me to leave a 5 start review. This is why this is a 5 star review but I was not going to lie and say that we had a good experience. Very much seemed like she was trying to bribe me into giving a good review. Only after all was said and done did the service manager finally "apologize". It did not seem sincere but just a way to make it seem like they "made it right". Needless to say we will not be taking out truck back here for service which is sad because this is our local dealer and we were very impressed with the sales dept but unfortunately the service dept has ruined the experience for us. More

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The dealership delivered my service truck exactly when they said they would. On time and with in budget what customer service is all about !!! they said they would. On time and with in budget what customer service is all about !!! More

by KSTRICKLAND3 Verified Customer Verified Customer

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Excellent staff lots of knowledge to help all customers who don't open their own hood who don't open their own hood More

by TMACOMBER Verified Customer Verified Customer

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Excellent except they scratched my new truck really badly before delivery. Has been tough to get fixed. before delivery. Has been tough to get fixed. More

by Chaz78 Verified Customer Verified Customer

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I have had a really good experience with Allen Denhoed in sales and Angela Hancock in service. sales and Angela Hancock in service. More

by Steve Cooper Verified Customer Verified Customer

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