Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 64

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
696 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

13 yrs, 4 mos

Languages Spoken

English English

4.7

696 Reviews

Write a Review

696 Reviews of Amber Young

April 26, 2023

Dealership Rating
Employee Rating

Amber and Bill are awesome , great at explaining the problem with my car and great at keeping me informed about my cars progress More

by Holly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

April 26, 2023

Dealership Rating
Employee Rating

5 Excellent service in the dealership staff and service staff.. they trest the customer like they want our return business More

by nybear56@gmail.com
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

April 19, 2023

Dealership Rating
Employee Rating

They're very efficient. My car wouldn't start. So we called the service department and they got my car right in. The staff. Is very friendly and knowledgeable and they got More

by mobutler020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley

April 16, 2023

Dealership Rating
Employee Rating

Charging someone for diagnosing a problem that was fixed the week prior is a gross display of customer service More

by Jleichter1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill McLean

Apr 17, 2023

Otto Cadillac responded

Hello and thank you for your review, I had a chance to look into this for you and this was a mistake on our part. We would like to refund the diagnostic fee. Please give us a call at 518-869-5000 so we can get this squared away for you. I apologize for the inconvenience. Sincerely, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

Apr 17, 2023

Jleichter1219 responded

So refund it then. Again I cannot imagine charging somebody to diagnose a problem that was communicated to be fixed a week prior.

April 14, 2023

Dealership Rating
Employee Rating

Great service . Friendly professional staff. Highly recommend Carlos Lopez if you’re looking for a new or used car. More

by darcyrockwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley, Carlos Lopez

April 13, 2023

Dealership Rating
Employee Rating

They are welcoming, communicative and to date have provided knowledgeable and efficient service. Will be going back More

by Acetosteven8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley

April 08, 2023

Dealership Rating
Employee Rating

Warranty work with a very pleasant dealership, and personnel. So far so good! (L.o.v.e. my XT4!) More

by mmsrygley
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley

March 24, 2023

Dealership Rating
Employee Rating

The service department was very quick at getting me back on the road during a snowstorm More

by car3cml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto, Bill McLean, Roger Prentiss , Dawn Crossley

March 21, 2023

Dealership Rating
Employee Rating

Great service department. Professional and knowledgeable. Have been doing business with since 2003. Also great sales department. Well managed dealership. More

by DMPRC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto, Bill McLean , Steve Lemon

March 20, 2023

Dealership Rating
Employee Rating

Professional. Courteous. Provides excellent service. Will consult before any updates service and waiting area clean More

by ROGER.FUCILLI52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

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