Amber Young | Page 64

Service department is friendly, cooperative and very good listeners. The problem is that GM parts take an ungodly amount of time to get to the shop. This is VERY UNACCEPTABLE and NOT the fault of the servic listeners. The problem is that GM parts take an ungodly amount of time to get to the shop. This is VERY UNACCEPTABLE and NOT the fault of the service department employees. We are very disappointed with this situation. More

by Nmknaust Verified Customer Verified Customer

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Very polite and quick service. Vehicle was brought in immediately and vacuumed and washed. after service. Vehicle was brought in immediately and vacuumed and washed. after service. More

by rlw47 Verified Customer Verified Customer

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Service department is first class. They always take great care of my needs. I usually have Billy handle my needs. I have never been disappointed. The service department is why my ne They always take great care of my needs. I usually have Billy handle my needs. I have never been disappointed. The service department is why my next Cadillac will be from Otto. More

by mjegolfman2 Verified Customer Verified Customer

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Prompt service , friendly and knowledgeable staff. Quality service and kept me informed of cost for repair work. Quality service and kept me informed of cost for repair work. More

by graffeov707 Verified Customer Verified Customer

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This dealerships customer service is horrible. I literally bought a truck from them. Two days later told them that the brakes were squealing and also that the right rotor on the front had grooves I literally bought a truck from them. Two days later told them that the brakes were squealing and also that the right rotor on the front had grooves in it and I was told by the service manager Amber that her technician told her that was normal to have grooves in a rotor which it is not normal, it took me two weeks to finally get them to replace the rotor and brake pads on the front of the vehicle. I had squealing from the brakes which I told them I felt was coming from the rear I was told from the general manager that Cadillac has a problem with squealing brakes, so they would not replace the brake pads because they weren’t low enough by their standards , I will never ever buy another car from Otto Cadillac and nor will I ever tell anybody to go there More

by Ruhumane33 Verified Customer Verified Customer

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Staff are kind, friendly and helpful. Bii in service is great to work with, as is your service manager-'- I think Allison. Bii in service is great to work with, as is your service manager-'- I think Allison. More

by podzee06 Verified Customer Verified Customer

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Great staff at the work shop. Super friendly and kind. Definitely 10 out of 10 Super friendly and kind. Definitely 10 out of 10 More

by NoeMoe Verified Customer Verified Customer

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On this occasion there was a lack of communication as to the part that was being installed and if anything else was going to be required. I required a inspection due to the part being an Intricate.part of g the part that was being installed and if anything else was going to be required. I required a inspection due to the part being an Intricate.part of get the inspection. The part was on back order and my inspection expired. When it came in the appointment was made for the installation and inspection, the car was dropped off the night before. I received a call saying that the car was done. When I came on to pick it up I was told that the inspection couldn't be done until the car was driven 100 mile to reset the computer. I explained that the inspection sticker was expired and I would be able to drive it 100 miles without possibly getting a ticket. I feel that all this should have been explained way before the part was ordered and installed. I've always had good service and customer care in the past, but this time I felt that there was a lack of communication between service and myself. I was told that the customer service manager was going to be involved and that I would get a call back...that has not happened as well. Update: The service manager did reach out to me to find a solution. Roger, suggested that I not pick up my car and that he would have one of his service techs drive the car a couple of days to see if the computer will reset. Needless to say it took 1 day and not a 100 miles...I was very surprised and happy to get this resolved. More

by kathe7 Verified Customer Verified Customer

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Always happy to see customers; always great service reasonably priced and service is done in a timely manner. reasonably priced and service is done in a timely manner. More

by Shaun Marie Verified Customer Verified Customer

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Everyone is very attentive to the customer. It’s very clean, which means a lot to me. They are pleasant and meet and greet you with a smile. I am very happy to drive a total of 100 miles for th It’s very clean, which means a lot to me. They are pleasant and meet and greet you with a smile. I am very happy to drive a total of 100 miles for the perfection that they maintain in the service department. More

by Dwndrellos@gmail.com Verified Customer Verified Customer

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