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Alexandra Martinez
Alexandra Martinez at Universal Hyundai
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Alexandra Martinez | Page 2

VIP Loyalty Consultant

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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4.8
49 Reviews
4.8

49 Reviews

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49 Reviews of Alexandra Martinez

June 28, 2023

Dealership Rating
Employee Rating

I purchased the vehicle with the promise that they would replace the radio which was not working. The lack of follow up on this is not acceptable. When I took the vehicle in after 3 weeks without receiving More

by Customer23
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Edgard Morales

Helpful
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Jun 29, 2023

Universal Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

April 20, 2023

Dealership Rating
Employee Rating

It’s the best I have some good deals at this place they are grate and good service More

by ERICKRIVERA69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi, David Monsalve, Christopher Perez , Jacob Mckinney, Yadriel Morales

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Apr 21, 2023

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 07, 2023

Dealership Rating
Employee Rating

Hi! Thanks for working with Me and getting me approved for the car I wanted! I love the color and it gets great gas mileage! More

by PATRICKPBOHN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Karlski, Raul Martinez, Miguel Resto, Carlos DeJesus, Ericmelec Rivera, David Monsalve, Jennifer Cacciola , Jacob Mckinney, Andrew Terry

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Feb 07, 2023

Universal Hyundai responded

Thank you, Patrick, for taking the time to share your thoughts on working with our team. We’re glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 23, 2022

Dealership Rating
Employee Rating

Excellent service provided. Jonathan and his team are awesome to work with. Thank you Univeral Hyundai. Great job. More

by Joseph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rhoda Allen, Johnathan Weidner , Yadriel Morales

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Dec 26, 2022

Universal Hyundai responded

Thank you, Joseph! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal . Truly the better place to buy Gina - Reputation Manager gnava1@universalhyundai.com

September 15, 2022

Dealership Rating
Employee Rating

Steven was great. The finance person tried to add fees without your consent and is a liar More

by freddy7479
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Susanna Canelon, Steven Rivera, Ausin Nero was awful

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Sep 16, 2022

Universal Hyundai responded

While we're glad to hear that Steven provided you with great customer service, we're sorry that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us if you'd like to discuss this matter in more detail. We would appreciate the opportunity to learn more and address your concerns. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 06, 2022

Dealership Rating
Employee Rating

My family has bought several cars from this place and we recommend it to everyone. I had the best experience buying my first new car at this location. The salespeople Alexandra and VIP manager Johnathan w More

by NARGIZ1980
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnathan Weidner

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Aug 08, 2022

Universal Hyundai responded

Thank you for taking the time to leave us this fabulous five-star review. It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Universal Hyundai over the years. We appreciate your loyalty to us. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 13, 2022

Dealership Rating
Employee Rating

Excelente customer service, Christopher was patient, informative and accommodating everyone that work with us made us feel like family. More

by ZENEMERC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alexis Ramos, Christopher Johnson , Susanna Canelon

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May 16, 2022

Universal Hyundai responded

We are very happy to hear Christopher provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 17, 2022

Dealership Rating
Employee Rating

Actually helpful in helping me find the best car for my needs. Very friendly & efficient. Sales person, Alexandra, could not have been more helpful or knowledgeable. Fantastic!💕 More

by VKNAPIL
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Simo Bassi, Rhoda Allen

Helpful
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Apr 18, 2022

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 12, 2022

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Employee Rating

Best experience hands down. So efficient and friendly! Would highly recommend universal over any other Hyundai dealer! More

by DPUGLIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely , Jacob Mckinney

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Apr 13, 2022

Universal Hyundai responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

January 02, 2022

Dealership Rating
Employee Rating

Thank you for helping us get a used car within our budget and with the upgrades. The dealership managers very helpful. More

by CHarris
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Raul Martinez, David Monsalve

Helpful
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Jan 03, 2022

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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