"THE BEST SERVICE "
Great customer service i have been going there past 12 years. to buy my cars .I wouldn't
go where to buy or service my cars.
"Good Professional Service"
Alex was the gentleman who helped us select the correct Crosstrek to match our budget.
No pressure or intimidation, Alex was courteous and accommodating, and when the vehicle was delivered, he spent a good deal of time getting us acquainted with all the nuances this vehicle offered.
I would highly recommend him.
"Poor Customer Service"
I ordered a Subaru Crosstrek on February 28th. Salesman John Manis told me I would have to wait till probably mid-April. I explained I was moving out of the city on April 1st and I could rent for a couple of weeks. Never heard from him again. I emailed to remind him I was moving and provided my new contact information. Each time I called to inquire about the delivery of my car John would tell me it was delayed. April, May, June, July. If he had told me I would have to wait till July 16 for delivery of a car I ordered on February 28th, I would have gone to another dealership and bought any other Subaru, new or used, on the lot. I paid thousands in rental fees. I wrote to the owner of the dealership and asked him if they would cover any part of the rental fees I had incurred. He said no, that I was lucky to have my car at all, because 35 other people are still waiting for their vehicles. I'm a member of APA. If they treat me like this, I wonder how other buyers are treated. I'd never use that dealership again. The only employee I dealt with at the dealership who was great was a salesman named Alex, the day I picked the vehicle up.
"a great experience"
A truly informative, pleasant and professional set of meetings, negotiations and delivery experience on the day and at the time promised.
Alex and Carmen both made extremely positive impressions. And thanks to David Liang who started the process.
Alex Dzyubko made the purchasing process very simple and transparent. There were no nasty surprises and he helped us to negotiate a fair purchase price. Alex is also personable, polite and efficient. He responded to our communications in a timely manner, whilst we waited for the car to arrive from Japan.
"Gotta be 6 Stars ...... it's a Subaru! "
4th Subaru ...... 3rd from Scarboro ...... 3rd from Alex
don't really figure I need say more
might be - might be - better sales/service experiences out there, dunno ...... but it ain't broke, I ain't gonna try and fix it ..... I mean why would I
6 Stars on the badge ........ 6 Star experience in any category you wanna choose.
I have been to several other dealerships and I felt Scarboro Subaru listened to my needs and aspirations the more tentatively than the others. The atmosphere was relaxed so there was no pressure sales tactics.
"Thorough and efficient"
- L Chan
I got the feeling that they value our business. I actually went to another Subaru dealer before this one but the salesman there was not very enthusiastic.
So fast and simple to deal with! Alex has done a great job and even more! He was friendly and at the same time very professional. The whole feeling about the dealership is like it's a big family. It was no hidden prices, no cheating. It took us two visits only and we became the happy owners of our new Subaru. Thank you, Alex!
"Repeat customer, very satisfied "
Third time leasing a vehicle from Scarborough Subaru and Alex is the man. Everything from car selection to optional accessories and service it’s all handled with care and professionalism. Very happy with my new lease and will doubt be back for a fourth.