Alex Owens
Alex Owens at Westside Lexus

Alex Owens

New Vehicle Internet Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.8
117 Reviews
4.8

117 Reviews

Write a Review

Dealership Experience

4 yrs, 10 mos

Industry Experience

12 yrs

Languages Spoken

English English

117 Reviews of Alex Owens

August 11, 2025

Dealership Rating
Employee Rating

Alex was very rude. He made us dislike that specific location. We then went to Southside location, and got our purchase their instead. Very cocky guy. More

by dxn017
Recommend Dealer
No
Aug 12, 2025

Westside Lexus responded

I'm sorry to hear about your experience with Alex. We strive for respectful and courteous service, so it's disappointing to learn we fell short in this instance. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

July 21, 2025

Dealership Rating
Employee Rating

Alex is wonderful. Very professional and efficient. I spent an hour at the dealership and finished all the paperwork More

by slbwr1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 22, 2025

Westside Lexus responded

This feedback makes our day! We are thrilled that you were so well taken care of by Alex and the Westside Lexus often and we hope to welcome you back in the future. Thank you!

July 03, 2025

Dealership Rating
Employee Rating

Buying a car with Westside is super easy hassle free and service is exceptional! Thank you! More

by patabunasser
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jul 07, 2025

Westside Lexus responded

We really appreciate your positive review! Thank you for choosing Westside Lexus and for sharing your experience. Safe travels ahead!

June 19, 2025

Dealership Rating
Employee Rating

There was no pressure and the purchase itself was quick and easy once my car arrived. More

by Rln
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau , The nice lady at the front desk was kind and courteous every time I interacted with her.

Jun 20, 2025

Westside Lexus responded

Rln, thanks so much for the 5-star review of Westside Lexus!

May 26, 2025

Dealership Rating
Employee Rating

Great professional team with outstanding ethics for addressing one’s interest. Both Sydney and Sterling were excellent in their expertise. Will definitely recommend! Happy to be part of the community. More

by abdul4diamond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sterling Sine, Sydney McPeters

May 26, 2025

Westside Lexus responded

Thank you for sharing your positive experience with Sydney and Sterling at Westside Lexus! We're delighted to hear that our team's professionalism and expertise made a great impression. Welcome to the community, and we appreciate your recommendation!

May 21, 2025

Dealership Rating
Employee Rating

Even though we had to wait for the vehicle, we were kept informed and it set the expectations. When it was time to purchase, it was one of the easiest transactions and I really do appreciated the vehicle r More

by omeedar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Loving

May 21, 2025

Westside Lexus responded

We're delighted to hear that your experience with Westside Lexus was smooth and informative. Thank you for highlighting our team's efforts in keeping you updated and making the process easy! Enjoy all the new technology features in your vehicle!

May 17, 2025

Dealership Rating
Employee Rating

Alex was excellent - dealership has good reputation. . my experience in the finance dept was not great. I did not get the rate I was expecting and I have 820 credit score and hard sale on the warranty More

by melindawooten
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2025

Westside Lexus responded

Thank you for sharing your experience with us at Westside Lexus, Melinda. We're glad to hear that Alex provided excellent service and Christian was able to assist with the warranty packages. We appreciate your feedback regarding the finance department, as it helps us improve our services. If there's anything else we can do for you, please let us know!

April 18, 2025

Dealership Rating
Employee Rating

Alex Owens was professional, knowledgeable and a good communicator. The entire process was a good experience. This is my first Lexus. I'm confident I made the best choice. It was a pleasure to work w More

by skeller962
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro

Apr 21, 2025

Westside Lexus responded

We're delighted to hear that Alex made your first Lexus experience a positive one here at Westside Lexus. Thank you for choosing us and welcome to the family!

April 04, 2025

Dealership Rating
Employee Rating

Alex was a pleasure to work with. The whole process was stress free with no pressure to buy took his time to make sure we picked the exact car we wanted. Finance manager was another More

by mclee45
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Manuel Gomez

Apr 04, 2025

Westside Lexus responded

Thank you for sharing your experience with us at Westside Lexus. We're glad to hear that Alex made the car selection process enjoyable and stress-free, but we're sorry about the pressure you felt from our finance team regarding add-ons. Your feedback is valuable, and we'll address this internally to ensure a better experience in the future. We appreciate your business!

March 24, 2025

Dealership Rating
Employee Rating

Very inviting and professional dealership in Houston! Great experience and ease in purchasing my new Lexus! More

by clgrainger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro

Mar 24, 2025

Westside Lexus responded

We're delighted to hear you had a great experience at Westside Lexus! Our team strives to make the purchasing process as smooth and enjoyable as possible. Enjoy your new Lexus, and thank you for choosing us!

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