Adam Limbrick | Page 3

Engine Problems on My '08 Sierra It started with a slow whine under the hood which developed into a steady tick... until finally the check engine light came on and I knew I had to get It started with a slow whine under the hood which developed into a steady tick... until finally the check engine light came on and I knew I had to get my '08 GMC Sierra SLT diagnosed. Of course I took it to the gentlemen at Finch Cadillac Buick GMC as I wanted to know exactly what this issue was and fixed, if at all possible, by professional technicians. First, Adam Limbrick, thank you for your in depth description of the issues you and the service team uncovered on my truck. Unfortunately, the camshaft and lifters had worn and become damaged in my engine and the cost to fix or repair was estimated to be quite steep (~$5,000.00). So, being a recent graduate and just starting my first job I was in a bit of a tight situation and decided to explore all my options on what do with the issues at hand. This is when I met Morgan Crosbie in the sales department. We met on about three different occasions to try and find another vehicle for me (new and used) and I have to extend a great thanks out to him with all the hard work and effort he put into trying to get me something that fit my budget and my lifestyle. He brought in another GMC Sierra which was almost identical to the truck I had but a 2010 model and got me the best possible price he could. Even went to the lengths to negotiate 3 times for a better trade in value on my current truck (with a shot engine). Not only was he a great sales representative, he took the time to walk me through it every step of the way (me being a first time vehicle shopper). When I decided I couldn't afford a new truck or find a used one that fit my budget Morgan didn't simply usher me away to the service department and leave me to fend for myself. He put me in contact with all the appropriate people and explained the best situation for either A) going with a used vehicle, or B) servicing my truck and getting it back on the road. Many thanks for all your time and effort again, Morgan. Morgan put me in touch with Dan Hofland, the General Service Manager, and between myself, Dan, Morgan and Adam we were able to come to an excellent price to fix my engine and get my baby back on the road. Not only were all these gentlemen understanding of my situation, they all did their best to get me the best price, service and rentals while my vehicle was in the shop. In conclusion, I would absolutely recommend this dealership to anyone that needs service on their vehicle or is looking to buy something new! They turned my very unfortunate and costly situation into something I could manage with my budget and wouldn't leave me with crippling debt. Dan and Adam - The best service team I have had the pleasure of doing business with since owning my vehicle. Thank you both for doing an excellent job on my truck, my baby is running like a dream now. Morgan - Thank you for being honest and upfront with me about this situation and doing all the work to get me the deal you could on both the used truck and the trade in for mine. I will be sure to mention your name to anyone looking for a new vehicle. More

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