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Very negative. - LornaM
I took my 2007 Vibe in for a Recall for passenger air bag. I was talked into further services. I got a call from service advisor. They couldn't turn off my car. Simple tap on brake or use remote is what it takes. Then when it was time to pick up my car it wouldn't start. So I didn't have car for 2 days. Then I got car and next morning it wouldn't start. They 3 times swore battery was checked. Finally after more time and problems I took it to CT. Problem? Bad battery. I will not be back to Mann and I dealt with them for a long time. Very disappointed.
Frustrating customer service - truckdude
Very poor work from the service department/body shop. They never call when a part I ordered is in despite being told over the phone that they would call. I've had parts sit there for weeks without a word from any employee of the service department. The parts manager is the only competent employee as far as i'm concerned.