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service department - Jack
I called the service dept and couldn't get through all reps busy the message said, drove there to find four reps on there cell phones and no-one around.
Frustrating customer service - truckdude
Very poor work from the service department/body shop. They never call when a part I ordered is in despite being told over the phone that they would call. I've had parts sit there for weeks without a word from any employee of the service department. The parts manager is the only competent employee as far as i'm concerned.