127 Ontario Toyota Service Centres

Terrible service from the service department, - Anon

Terrible service from the service department, disrespectful and incompetent. I'll go to another Toyota dealer from now on.

Very helpful. - Service Guy

Last min on Friday just before closing they helped me in a moment of need , highly recommend Toyota for everything. They made me feel at home, thanks again., Brad

My tire was looking like it was losing air. - Pam

My tire was looking like it was losing air. I contacted Forbes Toyota who said that if i go there within the next 15 minutes they'd take care of me - as it was almost 4 pm. I made it, they fit me in. It turned out I needed a new tire which they didn't have at the store there so got me a shuttle home with the promise that they'd deal with it first thing in the morning. I felt very well cared for. Thank you Toyota.

Car was returned with a scratch after service and - Terry

Car was returned with a scratch after service and dealership denied it was them! Was a couple month old car!

Had a problem with the vehicle not shutting down. - mtrenholme

Had a problem with the vehicle not shutting down. Called service and got flipped to voice mail and left a message. Waited an hour or more before calling again and was directed to voice mail. Called the reception who promised to connect me to service.Called twice more to reception. Again, landed in voice mail xxxx. They came and grabbed the car without speaking to me. I was in my parking lot arguing with the tow truck driver telling him not to take the car. The guy looked like some wanna be biker from Quebec. He told me that the car was going. I am 69 years old with medical problems. What am I to do, start a fight. I gave up arguing with Georgetown Toyota acquiescing to their strong- arm tactics. This was followed by them treating me like a child and telling me what I am going do. The last contact with the service department I was told they are going to deliver the car to my ex-wife's house. Not asked but told. After more than a decade of dealing with Georgetown and at least 12 cars purchase through them, I was treated shamefully. Worse, my family has dealt with the Woods since the 1970's when, and I forgave them, for selling my mother an occasionally rolling piece of scrapped called a Cortina. I had dealt with the current dealer's father, Jack Woods in the late 90's. Things have changed. They charged me about $1200 for a TAG which another dealership in the Humberview Group charges 599.00. I suspect this review will disappear.

Failure to properly repair fault - Tom

In the fall I was on vacation near Timmins when my Toyota Sienna failed. It was towed to James Toyota for repairs and they were advised as to what the trouble was and what the repair was needed . The Alternator was intermittently failing and caused the battery to fail. On picking up the vehicle they only replaced the battery and claimed no fault was evident on the alternator. On returning to my city the next morning I had the vehicle fail to start and had it towed to Toyota dealer which identified the alternator as defective and replaced same under warranty. On contacting James Toyota and requesting refund of the labour portion of the bill as the repair was NOT completed I was refused.

Sandra Viegas, was most helpful, courteous in assessing - Cable Guy 55

Sandra Viegas, was most helpful, courteous in assessing my service needs. Thank you very much

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

13 Friday 2024 I bouth to replaced one tire rim and - Adrian B

13 Friday 2024 I bouth to replaced one tire rim and senzor . Over 1600 And the workers preparied to stiling my part . Hi desmount and dont put my sper part in the car haw I reguested. Manager Gerge solved the issue I stay 5 hours and to bad. Hi told my if i need my part I need to applay for return and take long time . Contact for info adrianbursu@gmail.com From this dealer I outh the camry in 13 May 2024. So happy and so profesional Leo and Teresa, The i gasoline indicator at 1/2 tank the led was ON. George fixed . Thanks

My 2014 Toyota Matrix has received excellent service - Patto

My 2014 Toyota Matrix has received excellent service since I purchased it in 2014 and is still running beautifully thanks to the superb and knowledgeable staff. This car has only ever had maintenance service regularly…no major issues. A great car and a great service team.

Had an issue with sunshade on the sun roof and was fixed - springs

Had an issue with sunshade on the sun roof and was fixed under warranty, wasn’t fixed properly and taken back to repair at no charge. Less than a year later-same issue and told it was out of warranty and cost me over $3200. 8 months later exact same issue and now they want over $5000