Ken Shaw Toyota - Service Centre

Worst service I have ever received took five months to receive the part and was then charged more than originally quoted. Service took 1.25 hours and was charged for two. 800$ to fix a horn is absolutely ridiculous and not having a horn for five months was extremely dangerous. Never going back.

Tony is very nice to me Very helpful considerate and persistent. I will work with him again when the time is ready for another car

I had purchased a brand new Toyota Corolla a year ago at Ken Shaw and I was so excited and happy with my car. I was already impressed with the great service and follow-up from Tony Lawrence (sales) and the service department with my check-up appointment. Early July 2018, I was rear-ended by another car and I was devastated with the damage to my car. I did not doubt in taking the car to Ken Shaw's Collision Center and I do not regret it. Paul Downer immediately assessed my car and walked me through the process to deal with my insurance. I had the car rental waiting for me outside, and I was reassured that my car would be repaired to Toyota standards with lifetime warranty. Today, I came to pick up my car and I was not disappointed. I met Vince who worked on the paint, and he took the time to answer my questions and go over the work done on my car. Ian polished my car making sure it was washed and vacuumed properly, and my car was waiting for me inside the shop all shiny and clean. Lawrence also came by to answer my questions and go over the work completed. Paul was my main contact throughout my ordeal, and he was always helpful providing me with updates on my car status. He immediately came by to greet me and present me with the final product. Tony, my sales contact when I had purchased my car, also called me a few weeks back to check-in. It's those details that make Ken Shaw such a high caliber dealership that truly care about the customer. I should also mention the convenience Ken Shaw provides customers. I had Ken, Ken Shaw's Toyota shuttle driver, waiting for me at Runnymede station to take me to the dealership to pick-up my car. They make it so easy for customers and it's one less stressful issue to deal with. I'm VERY appreciative and I want to thank everyone at Ken Shaw!

I recently took my 2011 Toyota Matrix to Ken Shaw Lexus Toyota Service Department for what I thought might be a major problem. I first was greeted by Teresa Milewska who entered all the information required by the service department. She is very friendly and informative person and a credit to the company, as is Jason MacWilliam the mechanic that found the problem and fixed it. To my delight it was not a huge problem and was fixed promptly. Service is top of the line at Ken Shaw Lexus Toyota. I bought my first Toyota the year they arrived in Canada and the Matrix is my 5th. Several from Chris Jones the best sales representative in the business. It is a pleasure to do business at any level at Ken Shaw Lexus Toyota.

I took my Toyota M which had numerous scratches to Ken Shaw Toyota, for a consultation and estimate on cost, based on one of my friends advise. I met with John, Body shop manager with no hassle, he inspected my car, and provided the best way to fix the problem with affordable cost. The level of work which was done on my car, courtesy and customer service by staff, manager and even shuttle service was beyond my expectation. The price was affordable, and worth every penny. #1, five stars!!

We have a Toyota Prius 2010 whose sunroof membrane has deteriorated (it's a known problem as it's shown on Prius chat website) and they're blaming us for using some chemical on it, to avoid repairing it under warranty. Avoid if you can. (Zoltan himself is ok)

Went in for a tire swap. Spoke to Chris Jones. He was great! So knowledgeable and helpful!Will definitely go see him for my next car?

After a small hiccup the dealership took care of me. They were able to accommodate me so that I didn’t miss any time from work. Thank you!

Bought my highlander in 2013, delt with Tom Vu. He was a great person to deal with. Always making sure that the client came first. As for service and maintenance I always go back to the same location.

Nadine is a very knowledgeable employee and has a very pleasant personality.As I am a long time customer (1972) and Nadine has been with you for quite a while our paths have often crossed. Each time she has been most helpful in every way in a very business-like way but still very cheerful and helpful. I hope you will try to keep her until she retires. I also recommend a raise in pay if possible.