Ken Shaw Toyota - Service Centre

Each time that I encounter any issues with my Toyota Corolla Hatchback, I take my vehicle to Ken Shaw Toyota, although it is a bit of a distance for me to travel there, but since I trust their work imme Corolla Hatchback, I take my vehicle to Ken Shaw Toyota, although it is a bit of a distance for me to travel there, but since I trust their work immensely, I feel comfortable taking it to Ken Shaw Toyota. I have been dealing with Mr. Jason MacWIlliam, the Service Manager. I must command that Mr. MacWilliam is highly professional, experienced and knowledgeable and explains the issues of the vehicle very well for anyone to understand. I have had the pleasure dealing with Mr. MacWilliam several times and have been very satisfied with the outcome. So, I would like to express my appreciation to Mr. MacWilliam and his skilled technicians for a superb job done on my vehicle. So, Thank You Very Much! I would like to encourage if anyone has any issues with their vehicle to discuss with Mr. MacWilliam, as he ensures that your vehicle is well investigated and repaired in a timely fashion. More

Theresa is more than a service advisor. She is a friend. Can’t beat that. What an excellent ambassador for Ken Shaw Toyota. Thank you Theresa. Marshall She is a friend. Can’t beat that. What an excellent ambassador for Ken Shaw Toyota. Thank you Theresa. Marshall More

This is an good dealership with excellent staff.Everyone is very helpful and patient always. is very helpful and patient always. More

Dave Bates is always kind and looks after our needs very professionally. Thanks Ken Shaw for wonderful staff! We love to come back and refer our friends as well. professionally. Thanks Ken Shaw for wonderful staff! We love to come back and refer our friends as well. More

Arthur Po is a great service rep and Ken Shaw a great dealership with an amazing service department. Bought my car at a different dealership but get all my service done at Ken Shaw. dealership with an amazing service department. Bought my car at a different dealership but get all my service done at Ken Shaw. More

So just returned from a 45-minute trek from the eastside to test drive a used vehicle from this location. I looked at the reviews of this dealership beforehand and based on the numerous 5 stars I thought th to test drive a used vehicle from this location. I looked at the reviews of this dealership beforehand and based on the numerous 5 stars I thought that this place would be a great place to purchase my vehicle. Normally my family purchases their vehicles from Brimell Toyota but despite their advice, I thought I would give this place a shot. Unfortunately, this place did not live up to their reviews. Yesterday 2 hours before my scheduled appointment they called to reschedule me, which I understood and appreciated the advanced notice. Today 5 minutes before my scheduled appointment their salesman Bob called me to ask if I can come an hour later and called it a "courtesy call" as if he was doing me a favor by giving me a heads up that they can meet me for an already re-scheduled time. Worst yet, after rescheduling he calls me again to tell me the car that I have been looking to buy was sold 30 minutes before. The funny thing was that there were two of them posted for sale ("both recently sold earlier today"), and coincidentally there were now two later models of the same vehicle available for 5k extra that was not posted anywhere. Sounds like a good ol bait and switch to me. Well, now I've driven 45 minutes to take a look at a car that wasn't even there after being rescheduled twice. Now to be fair, there are covid-restrictions and a reduced capacity of people in the showroom. So granted let's take that into account. But for them to call me 5 minutes before my scheduled time to reschedule me an hour later and also tell me that the vehicle I've traveled to see was no longer available (as of who knows when) leads me to conclude that it is either administrative incompetence or sleazy business tactics. Regardless of the intent, both these possibilities lead me to believe that this place should be avoided at all costs. Save yourself the headache, and if you're coming from as far as I am save yourself the travel and head to Brimell Toyota if you're coming from the eastside. My family bought 2 vehicles from this location and have never dealt with the runaround that I've gone through these last couple of days. The moral of the stories kids; listen to your parents and go to a dealership they trust. More

Was very helpful when I leased my vehicle he wasn’t even the sales representative and went of his way to assist me provide me with details and followed up w all of my concerns. Made me feel like a customer the sales representative and went of his way to assist me provide me with details and followed up w all of my concerns. Made me feel like a customer and not just a number! Amazing and I hope everyone is able to the quality of service I’ve received each time I’ve gone into the dealership ever since !!!!!! More

Worst service I have ever received took five months to receive the part and was then charged more than originally quoted. Service took 1.25 hours and was charged for two. 800$ to fix a horn is absolutely receive the part and was then charged more than originally quoted. Service took 1.25 hours and was charged for two. 800$ to fix a horn is absolutely ridiculous and not having a horn for five months was extremely dangerous. Never going back. More