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Ken Shaw Toyota - Service Centre

4.3

53 Lifetime Service Reviews

2336 St Clair Ave W, Toronto, Ontario M6N 1K8

53 Reviews of Ken Shaw Toyota - Service Centre

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April 09, 2019

"Wow...I came for a service on my car and walked out with a n"

- Bobbi 1949 model

Tony is very nice to me Very helpful considerate and persistent. I will work with him again when the time is ready for another car

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Sue Costa
Apr 11, 2019 -

Ken Shaw Toyota responded

Thank you for your review!

August 15, 2018

"Amazing service, you leave smiling and appreciated!"

- MichelleB

I had purchased a brand new Toyota Corolla a year ago at Ken Shaw and I was so excited and happy with my car. I was already impressed with the great service and follow-up from Tony Lawrence (sales) and the service department with my check-up appointment. Early July 2018, I was rear-ended by another car and I was devastated with the damage to my car. I did not doubt in taking the car to Ken Shaw's Collision Center and I do not regret it. Paul Downer immediately assessed my car and walked me through the process to deal with my insurance. I had the car rental waiting for me outside, and I was reassured that my car would be repaired to Toyota standards with lifetime warranty. Today, I came to pick up my car and I was not disappointed. I met Vince who worked on the paint, and he took the time to answer my questions and go over the work done on my car. Ian polished my car making sure it was washed and vacuumed properly, and my car was waiting for me inside the shop all shiny and clean. Lawrence also came by to answer my questions and go over the work completed. Paul was my main contact throughout my ordeal, and he was always helpful providing me with updates on my car status. He immediately came by to greet me and present me with the final product. Tony, my sales contact when I had purchased my car, also called me a few weeks back to check-in. It's those details that make Ken Shaw such a high caliber dealership that truly care about the customer. I should also mention the convenience Ken Shaw provides customers. I had Ken, Ken Shaw's Toyota shuttle driver, waiting for me at Runnymede station to take me to the dealership to pick-up my car. They make it so easy for customers and it's one less stressful issue to deal with. I'm VERY appreciative and I want to thank everyone at Ken Shaw!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Vince (body paint), Ian (car cleaner), front desk reception at Collision Center, Ken (car shuttle driver), Lawrence Dimitriev
August 13, 2018

"Love my Toyota Matrix"

- Happy camper

I recently took my 2011 Toyota Matrix to Ken Shaw Lexus Toyota Service Department for what I thought might be a major problem. I first was greeted by Teresa Milewska who entered all the information required by the service department. She is very friendly and informative person and a credit to the company, as is Jason MacWilliam the mechanic that found the problem and fixed it. To my delight it was not a huge problem and was fixed promptly. Service is top of the line at Ken Shaw Lexus Toyota. I bought my first Toyota the year they arrived in Canada and the Matrix is my 5th. Several from Chris Jones the best sales representative in the business. It is a pleasure to do business at any level at Ken Shaw Lexus Toyota.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason MacWilliam
Aug 15, 2018 -

Ken Shaw Toyota responded

Thanks for your thoughtful review! We are very happy to have Teresa, Chris and Jason on our Ken Shaw Toyota team!

May 05, 2018

"Honest, professional, the best!"

- nabavar

I took my Toyota M which had numerous scratches to Ken Shaw Toyota, for a consultation and estimate on cost, based on one of my friends advise. I met with John, Body shop manager with no hassle, he inspected my car, and provided the best way to fix the problem with affordable cost. The level of work which was done on my car, courtesy and customer service by staff, manager and even shuttle service was beyond my expectation. The price was affordable, and worth every penny. #1, five stars!!

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Yes
Employees Worked With
May 11, 2018 -

Ken Shaw Toyota responded

Thanks for your review!

February 08, 2018

"Terrible service"

- neodoru

We have a Toyota Prius 2010 whose sunroof membrane has deteriorated (it's a known problem as it's shown on Prius chat website) and they're blaming us for using some chemical on it, to avoid repairing it under warranty. Avoid if you can. (Zoltan himself is ok)

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Recommend Dealer
No
Employees Worked With
Zoltan Debrecensky
Mar 08, 2018 -

Ken Shaw Toyota responded

Hi neodoru, Unfortunately your vehicle is 5 years and 50,000kms outside of the warranty period for this repair to be covered under Toyota Canada's warranty. While we understand that your Prius might be in pristine condition otherwise, replacing or repairing certain parts is common for all aging vehicles. Please feel free to get in touch with our service team for more details if you wish.

January 31, 2018

"Tire swap"

- Happy

Went in for a tire swap. Spoke to Chris Jones. He was great! So knowledgeable and helpful!Will definitely go see him for my next car?

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Recommend Dealer
Yes
Employees Worked With
Mar 01, 2018 -

Ken Shaw Toyota responded

Thank you for taking the time to write your kind comments on Chris Jones!

December 06, 2017

"Great service"

- Louise13

After a small hiccup the dealership took care of me. They were able to accommodate me so that I didn’t miss any time from work. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Zoltan Debrecensky
Jan 25, 2018 -

Ken Shaw Toyota responded

Hi Louise, Firstly I would like to thank you for taking the time to write us a review and bring this issue to our attention. I apologize for the oversight on our end and hope that this incident doesn't dissuade you from returning for other service work. If there is anything we can do to help remedy this situation, we ask that you please get in touch with us. Thank you.

September 30, 2017

"Customer service"

- Highlandet

Bought my highlander in 2013, delt with Tom Vu. He was a great person to deal with. Always making sure that the client came first. As for service and maintenance I always go back to the same location.

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Yes
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Oct 02, 2017 -

Ken Shaw Toyota responded

Thanks so much for the lovely review about Tom Vu and our service department!

August 09, 2017

"Nadine Scott"

- alex kretchman

Nadine is a very knowledgeable employee and has a very pleasant personality.As I am a long time customer (1972) and Nadine has been with you for quite a while our paths have often crossed. Each time she has been most helpful in every way in a very business-like way but still very cheerful and helpful. I hope you will try to keep her until she retires. I also recommend a raise in pay if possible.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Zoltan Debrecensky, Al Laurence, Nadine Scott
Aug 10, 2017 -

Ken Shaw Toyota responded

Hi Alex, thank you for your patronage for the past 45 years! We are very happy to hear Nadine has been taking care of you and your vehicles.

June 26, 2017

"Great service again"

- Chrisn

Never been happier to go to a service appt. The people are great and they care. Super convenient hours and attentive staff from the service desk to the parts dept to the shuttle driver. Really professional!

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Recommend Dealer
Yes
Employees Worked With
Jun 27, 2017 -

Ken Shaw Toyota responded

Thanks you for taking the time to review us! We are happy to hear you're taken care of in our Service department!

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