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Ken Shaw Toyota - Service Centre

Toronto, ON

4.6
62 Reviews

62 Reviews of Ken Shaw Toyota - Service Centre

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June 28, 2022

Colin was very courteous and knew immediately what the problem with my car was. What a lovely young man and helpful employee. Thank-you Colin, great job! More

by pmccallum99
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Colin Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2022

My experience with David Bates is very good. He is always very helpful and is a pleasure coming to service my car to Ken Shaw dealership thanks to him. More

by ZCIKOTA
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022

Each time that I encounter any issues with my Toyota Corolla Hatchback, I take my vehicle to Ken Shaw Toyota, although it is a bit of a distance for me to travel there, but since I trust their work imme More

by davedikian
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason MacWilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Ken Shaw Toyota responded

Thank you very much for your kind words about Jason and our Toyota Service department. - Paul Shaw

May 11, 2022

Theresa is more than a service advisor. She is a friend. Can’t beat that. What an excellent ambassador for Ken Shaw Toyota. Thank you Theresa. Marshall More

by websola
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nelson Verissimo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Milewska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikki Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Ken Shaw Toyota responded

Thank you for your review! Such kind compliments about Teresa. - Paul Shaw

December 12, 2021

This is an good dealership with excellent staff.Everyone is very helpful and patient always. More

by Sam bhangoo
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mikki Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Ken Shaw Toyota responded

Thank you very much! - Paul Shaw

June 16, 2021

Dave Bates is always kind and looks after our needs very professionally. Thanks Ken Shaw for wonderful staff! We love to come back and refer our friends as well. More

by Raj K
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Ken Shaw Toyota responded

Thank you very much for your review about David Bates! - Paul Shaw

March 31, 2021

Arthur Po is a great service rep and Ken Shaw a great dealership with an amazing service department. Bought my car at a different dealership but get all my service done at Ken Shaw. More

by Willard
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Arthur Po
Apr 16, 2021 -

Ken Shaw Toyota responded

Thank you very much for your review! -Paul Shaw

December 31, 2020

So just returned from a 45-minute trek from the eastside to test drive a used vehicle from this location. I looked at the reviews of this dealership beforehand and based on the numerous 5 stars I thought th More

by Lem
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Bob Mehra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
Jan 15, 2021 -

Ken Shaw Toyota responded

Thank you Lem for your review. I would like to apologize for your experience with us. It is not what we pride ourselves on and the service you received was short of what we strive to deliver. The points you raised in this review will be used to retrain our team. Thank you again for enlightening us of your experience. I'd like to wish you the best of luck in searching for a vehicle. Stay healthy and safe. - David Morris, General Sales Manager david.morris@kenshawtoyota.ca 416-766-1155, ext. 174

December 03, 2020

Was very helpful when I leased my vehicle he wasn’t even the sales representative and went of his way to assist me provide me with details and followed up w all of my concerns. Made me feel like a customer More

by Stefan
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Naraine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Ken Shaw Toyota responded

Thank you Stefan for your review! We hope you enjoy your new Toyota. - Paul Shaw

December 09, 2019

Worst service I have ever received took five months to receive the part and was then charged more than originally quoted. Service took 1.25 hours and was charged for two. 800$ to fix a horn is absolutely More

by Brodie
Overall Experience
Recommend Dealer
No
Employees Worked With
Nelson Verissimo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Knox, Mark Hardyal
Jan 02, 2020 -

Ken Shaw Toyota responded

Hi Brodie, please accept our apologies for the parts delay. Toyota Canada underwent a major systems transformation and thus all dealerships across Canada had major delays receiving their ordered parts. You are correct, the service did take 1.25 hours because we had two technicians working on your vehicle to get the repair done faster. Rather than charging you for TWO technicians at the 1.25 labour rate, it was cheaper to stick to the original quote of 2 hours. Mark Hardyal, your service advisor, tried to help you out by discounting the parts needed to fix your horn. We are sorry you are unhappy with our service. Danny Jamal, General Manager

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