127 Ontario Toyota Service Centres

I have been a customer of Eastway Toyota for years. - dawnmarienassr

I have been a customer of Eastway Toyota for years. I have always received exceptional service. The Finance Manager , Christine Ourchane, has always been helpful and willing to accommodate when I show up without an appointment. This level of customer service is off the charts and greatly appreciated.

Very helpful. - Service Guy

Last min on Friday just before closing they helped me in a moment of need , highly recommend Toyota for everything. They made me feel at home, thanks again., Brad

My tire was looking like it was losing air. - Pam

My tire was looking like it was losing air. I contacted Forbes Toyota who said that if i go there within the next 15 minutes they'd take care of me - as it was almost 4 pm. I made it, they fit me in. It turned out I needed a new tire which they didn't have at the store there so got me a shuttle home with the promise that they'd deal with it first thing in the morning. I felt very well cared for. Thank you Toyota.

Such a great place from the advisors to the tech's they... - stretch0690

Such a great place from the advisors to the tech's they 110% know their stuff. I always check a shops work on my own car after a repair or service and it's always spot on. The oil level is always to the exact mark the filter housing is clean and dry as it should be. Tire swaps and balancing you never see a huge weight hanging off the rim they take the time to do it right and balance with minimal weight size, the proper way and I've had an axle seal done by them as well pretty cheap done on time and hasn't leaked since. I trust them with my vehicle and that says alot as I'm pretty anal about the maintenance on my car and my car in general Overall 10/10 by leaps and bounds

Great service department! - Grant Cafferty

Great service department! Marcelo was able to get my 2008 Camry repaired and returned to me same day. The communication and service quality was excellent. I would highly recommend Marcelo and the service department to family and friends. Thanks!

They damaged my summer rims before I even received the - amorrison

They damaged my summer rims before I even received the vehicle. Rather than replacing them, they promised three detailing sessions. They obviously did this because it saved them money. I agreed because it seemed like it was all I would get. When I tried to use them, they changed from three sessions to one, with no explanation given. The conversation was intentionally rude and abrupt. Looking through the reviews, this seems to be their method. They completely ignore any negative review, even in situations much worse than mine. Avoid!

Failure to properly repair fault - Tom

In the fall I was on vacation near Timmins when my Toyota Sienna failed. It was towed to James Toyota for repairs and they were advised as to what the trouble was and what the repair was needed . The Alternator was intermittently failing and caused the battery to fail. On picking up the vehicle they only replaced the battery and claimed no fault was evident on the alternator. On returning to my city the next morning I had the vehicle fail to start and had it towed to Toyota dealer which identified the alternator as defective and replaced same under warranty. On contacting James Toyota and requesting refund of the labour portion of the bill as the repair was NOT completed I was refused.

Sandra Viegas, was most helpful, courteous in assessing - Cable Guy 55

Sandra Viegas, was most helpful, courteous in assessing my service needs. Thank you very much

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

Denial, don't want to take responsibility! I took... - mdtorr70

Denial, don't want to take responsibility! I took my vehicle last July 3, 2021 for oil change, tire rotation and replace differential fluid services. My vehicle was in the shop pretty fast but it took over three hours wait. I noticed it was on the hoist and also on the ground for a long time. When I got my vehicle, I noticed the deep scratches on the lower right corner of my Entune/Navigation System bezel and one of its buttons near the said area. There was a poorly done touch-up to cover it up too. My wife and I didn't see these damages anytime prior to the said service appointment. I spoke to the Senior Service Team Leader and eventually to the Senior Store Team Leader and got nothing but denials. The Senior Store Team Leader just kept telling me that he'll talk to the service technician. Until now, I have not receive a phone call about this issue. They were even telling me scenarios how it possibly happened but I know its full of BS because I know my vehicle and I take care of it well which one of the reasons why I take it to Toyota dealer for any services even though they charge more. I have received my vehicle from previous services from them with grease in the door handles (outside and inside) and other areas of the vehicle but I just cleaned it myself. However, this damage is not acceptable. I would attach photos of the damage but this site doesn't have that feature.