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Purchased a 2019 Nissan Sentra new from Niagara Falls... - ED H
Purchased a 2019 Nissan Sentra new from Niagara Falls Nissan. Was in for our second free oil change. Great service, done in a timely manner, and they washed the car, NICE! Thank You
Top Reviewed Service Specialists At This Dealership
amazing explaination while he is taking car for service.... - chirayu patel
amazing explaination while he is taking car for service. give right suggestions always and try to help everyone as much as possible. thank you for best
Team are amazing Very helpful and happy faces awesome... - alaa2005friend
Team are amazing Very helpful and happy faces awesome smile specially Allison from seals and Gary from the customers service
Great helpers keep going guys
Parts & Service Manager
Sorry to hear that 417 Infinity is no longer. Staff there... - Jim
Sorry to hear that 417 Infinity is no longer. Staff there always did an excellent job on my car. Corry is excellent as was Joseph Wakim.
Assistant Service Manager
Ultimate or Altima - Big Daddy (Barrie)
Whenever I want to feel warm and comfy, I begin thinking of the refined body lines , boost of power and generated roar of the Altima SE with the 260 hp V6 that I once owned.
A black 4 dr beauty with tinted windows, custom rims _ a “ grocery getter “ would handle like a dream and outperform other vehicles known to be quick.
That beast chew up the road, was very reliable and always got me home,..not like my current truck that has had several recalls,. .my Altima was the best and basically maintenance free to 100,000 kms.
Service & Parts Inquiries
Fixed Operations Manager
Service Advisor / Consultant
Had my Ford Focus in for a minor collision repair. Staff... - zilla56
Had my Ford Focus in for a minor collision repair. Staff excellent and great customer care. Was very happy with total service.
Five Star Rating!!
The courtesy, knowledge and kindness of Eric and his... - John A
The courtesy, knowledge and kindness of Eric and his colleagues on the service team was outstanding, Having brought my aging Pathfinder in supposedly for an oil change, a recall procedure and a brake light replacement, they uncovered many quite serious issues which they explained thoroughly, and prioritized/dealt with in a way sensitive to my budget. I was fortunate to have such attention and to know that my car was in good hands. Of course I wish, like anyone, that the repairs needed would not be expensive; but I know they were necessary, and that Eric went out of his way to keep them as reasonably-priced as he could. I would recommend this Dealership as a maintenance centre to anyone driving any make of car.
Appointment - kishkabear
So I made an appointment for diagnostics on my Nissan vehicle, it was scheduled for the technician. However, when I arrived, somehow the appointment for the diagnostics turned into an appointment to drop the vehicle and wait 2 or 3 hours for a free technician.
OK, Nissan, I have never needed an appointment to drop of the vehicle before, now this was new to me! Greatly dissappointed!
Had the best experience visiting the Ajax Nissan service... - Aleks
Had the best experience visiting the Ajax Nissan service department last week. They were able to answer all the questions I had regarding purchasing a new winter tire package & were able to quickly get me an appointment. The staff were all warm & friendly when I arrived. The work was completed on time while I waited, & even included a complimentary car wash. I recommend Ajax Nissan to all my family and friends!
Excellent customer service - mkhan
I would like to thank Pedro Desouza for his excellent service and knowledge about the Nissan Murano. He was very helpful during my visit at the Nission Village.
Great service! Sometimes it’s the little things that... - Heather
Great service! Sometimes it’s the little things that count, like replacing the battery in the key fob for free, having water bottles available, shuttle service drop off and pick up or letting us know about recalls and updates. We felt well looked after by Terry, who was very helpful and friendly.
Cornwall Nissan sets the standards above everyone - didi
I lived in Pointe Claire, Quebec and purchased and serviced my 2014 Nissan Quest at Cornwall Nissan. When I traded it in for my 2017 Nissan Qashqai I went back again to Cornwall Nissan. The service, and honesty at Cornwall Nissan is far above the others. They go of their way to treat you like family and why you always return.
i brought my 2018 Murano in for a oil, filter, and tire... - wayneruth
i brought my 2018 Murano in for a oil, filter, and tire rotation. After leaving with the invoice i checked the suv out and noticed the tire rotation never happened but had been charged for it..They talked to the mechanic and he admitted that he never rotated them..No explanation why he didnt..Took the charges off the bill but i will not go back to that dealership..
Buying car. - winherrera
They treated me like they were expecting me. The deal was excellent and fair, they even offer me better deals. Explained me the options very cleared and they were very polite and professionals.
Sohail made the purchasing of my new Nissan Altima very... - Anita.nasyan
Sohail made the purchasing of my new Nissan Altima very well organized and easy. He was very respectful and made the process enjoyable. He wants what is best for the customer and truly cares. Would recommend Sohail 100%.
Superb. I have purchased two vehicles from Woodstock... - Thompss
Superb. I have purchased two vehicles from Woodstock Nissan with Jordan being my sales person. Way better prices than Waterloo region where a I live. Worth the drive
zero stars - SAMsam
Where to start
when I bought the Nissan quest 7 yrs ago, got Oil for life and was told will install DVD by an electrician
1- DVD was installed by bestbuy directly to the battery and drained it everytime the car was not driven for a couple of days, in addition, when I press the hand brakes, the car honks.
anyways the car was sent to the dealer many times and was taken to MAS to fix but still drains the battery.
2-I was told a few months ago that the OCFL was given in error. when I bought the car, i got all the packages , extended warranty, rustproofing , etc and during that year, Cotton's Nissan was giving the oil for free was every purchase but the "forgot" to add to my contract. When I went to 1st oil change, told them to please add and they never did
3- THE WORST PART: 7 months ago I take the car for wheel-bearing fix and I notice there was some noise (clunk) from engine. they checked it and told me ENGINE BEARINGS/main shaft bearings after they used stethoscope and this will need an engine. a 76000 km japanese car and NEEDS AN ENGINE.
a few months later, I took the car to another mechanic and to my surprise, IT WAS NOT ENGINE BEARINGS - IT WAS AC COMPRESSOR BEARINGS WITHA COST OF 1250$ INSTEAD OF >8000.
I still cant believe it. will never go there
Bring a book if you’re crazy enough to bring a vehicle to... - Johnstone
Bring a book if you’re crazy enough to bring a vehicle to Sherway Nissan for service. They don’t know how to use an appointment book. They give everybody the same time and as a result one poor lady had to wait 2 1/2 hours for a simple oil change. I’ll never buy any Nissan from any dealer now
Thourghly disgusted about how I was treated this morning... - Mark
Thourghly disgusted about how I was treated this morning at this dealership. Went in with no appointment ( concede that). Was told that they were booking into next week because “its tire season Sir”. Explained that there was grinding in the rear of the car and is it possible that they could squeeze it in over the next couple days. All I received was blank stares and a meek answer again that “ it’s tire season Sir”. I guess that means that every technician on the premises is working on tires over the next few weeks. No compassion,felt like I was bothering them and more or less told me they could do nothing.MY wife bought that car at the Belleville dealership, guess there is no loyalty.
Worse customer service - Roy
This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership
I bought my 2014 Murano (80km) from Alta Nissan Richmond... - Mr. Fawzy
I bought my 2014 Murano (80km) from Alta Nissan Richmond Hill. I service my car till this week at their location. I took my car that day (December 09, 2020) for Oil change, check the Battery condition (replace as needed) and check/service the breaks (the $499 package suggested and I agreed to). While waiting for the car, I was told I missed on my 72Km to service the Drive Line! The cost will be $200 and it is critical! I agreed to that as well. Then I was told that the Rotors are need to be replaced at a cost of $540 but because I purchased the $499 package, they will be discounted this from $540 to $480 or $450 on top of what I am suppose to be paying!!! The new battery will cost $180 plus Labor cost. Of course, I declined replacing the Rotors at that point because of the unbelievable total and I questioned why they are charging me $499 package the additional work to be done on the breaks (rotors and also I think they mentioned something about the pads) is useless!!!
To make the story short, the charged me about $1184 (tax included)-close to $1200 for the following service:
1) Oil and Filter Change.
2) New battery.
3) Changed both Remote Control batteries.
4) Put two new clamps for the Exhaust ($50).
5) Serviced/Cleaned the defective brakes (Rotors and Pads)!!!!
I am still left with a must replace the Rotors soon and also the pads as well.
The service lady showed me she took off 10% (VIP discount!) from the cost of the material and labor from all but the drive line package ($200) and the maintenance package ($499) which she said it is already discounted!!!!
I tried to speak with the service manager to help with this crazy bill mainly on the $499 package which I am not happy with since the break parts HAVE TO BE REPLACED. He only offered a 1/2 an hour reduction of labor cost next time I come for service (need soon!) to replace the rotors and pads! What a rip off!!!!! I told the guy, I am not coming back here because this place is really over charging .....
I wonder what Nissan could say about this kind of service!
Medhat Fawzy, P.Eng
P.S. I do not know the people below: Mr. Haq and Mr. Singh since I didn't deal with them but I have to highlight!
I bought a car, Rogue 2020, Outstanding service from... - Ann
I bought a car, Rogue 2020, Outstanding service from beginning to end. Sales, the mechanics, and then the delivery. An absolutely seamless event. I cannot love the service and the attention to detail enough. If I could read it higher than five I would.
Very bad experience with this dealer - ND
Bought a new Rogue 7-seater in 2014 and since the very 1st week, never had a good experience. Once the sale is completed, technically they are done with the client. Salesperson offered all sorts of warranties and options and vehicle ended up costing about $15K more than the basic price. I was pretty much a new comer and not very familiar with Canadian dealers. Salesperson never thought of letting me know that the car does not come with a spare tire. One of the wiper blades does not lift up properly and if forced, it may scratch the paint and reply of the salesperson at that time was "this is the way it is" and when I vented my frustration I was told "every vehicle does have some sort of issue" - what a xxxxxxxx response from a salesperson. I lived with this vehicle, which I must admit did not give me major technical issue and the reason I kept the car for so long was because I was sold some sort of warranty for scratch and dent with option of refundable premium of $4K in case of no claim and was told valid for 6 years as far as I remember. Unfortunately, my fault, did not pay much attention at the document at that time, warranty was for 5 years. So now we are in the 6th year, never bothered about using the warranty, when I contacted them for the premium refund, I am told, I should have requested that refund within 90 days from the expiry date (which is a fine print on the document, I agree), meaning now no refund applicable. Since the beginning, I decided this is my first and last Nissan vehicle and once I will get back my premium refund, I will sell this car and never go back to them again but now I am screwed. Even that, I tried to work with them and ask a salesperson how he can assist based on this situation and I can consider either trading this car for a newer one or buying another one which I need soon. It's been since April I am trying to work with them to find a mid-point but they don't care, I was told they will come back to me within a week, then another week and nothing since now. I have left several messages to that salesperson and nothing. I would suggest that you think twice before working with that dealer.
Went to get brake inspected - MC
Went to get brakes inspected and right away there was a 90$ charge if it was not under warranty, just to look at it.Even though if it was just a cleaning, which I was prepared to pay for, the 90$ was still there. I guess we have to be mechanic before we bring the vehicle in. So I brought it to another garage and they would not charge to inspect.The worst part is that I only purchased it less than a year ago as a 2019.
I bought Yokohama Snow tires in late fall. After I paid... - Desiloo
I bought Yokohama Snow tires in late fall. After I paid for them the service centre guy walked me out to the car and said “they put another brand of tire on Your car by mistake but they are the same quality.” I had never heard of those tires. I said I wanted The Yokohama Tires I ordered. The receipt given me stated 4 Yokohama tires NOT the tires he put on my car. He tried to convince me but eventually changed them to what I ordered. I am a 70 year old widowed women. How many other older women did he attempt to cheat? I should have called the manager to report this at the time. I didn’t and I am sorry if anyone else was taken in by this man’s deception.
5 days agoI booked a vehicle and cancelled it within a... - Vijay
5 days ago
I booked a vehicle and cancelled it within a day as agent provided incorrect information. Paid 1000$ deposit, sale manager told me they will deduct 100 or 200$ max and will refund remaining money. For 7 month manager kept telling me they will refund my money and even i was told cheque is in the mail by new manager but after 7 month they told me that my money will not be refunded after many calls. Very crocked.
I recently had my car serviced at Morningside Dealership... - JCLD
I recently had my car serviced at Morningside Dealership (not my main dealership for service) for monthly maintenance.
That same day when my father came to pick me up from work, I notice a few scruff marks that was done to my vehicle. I was astonished to see the marks while they were working on the car.
Out of my frustration, I reached out to the service rep to see if they would be able to rectify the situation or answers to the scruff marks.
Luckily, the person responded back to my inquiry and was able to repair what had happen.
Bought a used vehicle at Ajax Nissan. Which had been in... - Marilynfrank14
Bought a used vehicle at Ajax Nissan. Which had been in an accident prior to my ownership. Thought I would go to Clarington for warranty work as it is closer to home. Charged me $67 to take 20 minutes to diagnose 2 wheel bearing replacements and wanted to charge me $1100 plus tax. Stated that it was accident related and wasn’t covered. Went back to Ajax and fixed ONE wheel bearing, under warranty. Don’t ever trust the service department. Good old fashioned crooks
I switched over to Whitby because ajax was very rude to... - Holly.corcoran37
I switched over to Whitby because ajax was very rude to me. I shouldn’t have this dealership is even worse. Do not care about there customers. Do not get back to there customers, don’t want to deal with them. I have tried to reach out 4 times, once by voicemail, three times by chat to get someone to contact me about my recent service and how I am unhappy with it and not one person after several people promised me someone would reach out. I love my car but once I decide to trade it in I for sure won’t be going to Nissan with the way they have treated me since the beginning. Do not choose Nissan, they are not emphatic and can’t even bother to return there customers calls.
Terrible dealer. You can buy a Nissan elsewhere and not... - danlee7
Terrible dealer. You can buy a Nissan elsewhere and not have the frustration of this dealership.
If I could give zero stars I would. Simple example, unsolicited emails, even after unsubscribing, calling them and posting complaints.
If you want a dealership who doesn’t listen, this is the one for you?