Very bad experience with this dealer - ND
Bought a new Rogue 7-seater in 2014 and since the very 1st week, never had a good experience. Once the sale is completed, technically they are done with the client. Salesperson offered all sorts of warranties and options and vehicle ended up costing about $15K more than the basic price. I was pretty much a new comer and not very familiar with Canadian dealers. Salesperson never thought of letting me know that the car does not come with a spare tire. One of the wiper blades does not lift up properly and if forced, it may scratch the paint and reply of the salesperson at that time was "this is the way it is" and when I vented my frustration I was told "every vehicle does have some sort of issue" - what a xxxxxxxx response from a salesperson. I lived with this vehicle, which I must admit did not give me major technical issue and the reason I kept the car for so long was because I was sold some sort of warranty for scratch and dent with option of refundable premium of $4K in case of no claim and was told valid for 6 years as far as I remember. Unfortunately, my fault, did not pay much attention at the document at that time, warranty was for 5 years. So now we are in the 6th year, never bothered about using the warranty, when I contacted them for the premium refund, I am told, I should have requested that refund within 90 days from the expiry date (which is a fine print on the document, I agree), meaning now no refund applicable. Since the beginning, I decided this is my first and last Nissan vehicle and once I will get back my premium refund, I will sell this car and never go back to them again but now I am screwed. Even that, I tried to work with them and ask a salesperson how he can assist based on this situation and I can consider either trading this car for a newer one or buying another one which I need soon. It's been since April I am trying to work with them to find a mid-point but they don't care, I was told they will come back to me within a week, then another week and nothing since now. I have left several messages to that salesperson and nothing. I would suggest that you think twice before working with that dealer.
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