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We have been dealing with Niagara Falls Nissan since 2015... - gary sokoloski
We have been dealing with Niagara Falls Nissan since 2015 and are very thankful for the great service and friendliness of the staff. We would recommend them highly.
Top Reviewed Service Specialists At This Dealership
Bob is one of the nicest people i have ever encountered.... - Amy Cannon
Bob is one of the nicest people i have ever encountered. He gave me excellent service when i went in for an oil change. I brought up a tire rotation and he said they would check the tires to see if they needed it, i feel like a lot of places would do something that was not needed if it meant more money for them and I really appreciated this. The service was quick and Bob personally called me when my vehicle was ready to be picked up. When i came back to the shop he showed me a whole list of everything they looked for. He walked me through what was inspected and even though nothing was wrong i value nissan for doing this because this helps prevent big problems by ensuring everything in the car is running smoothly
Excellent staff. Excellent service. Extremely helpful and... - smithlyca
Excellent staff. Excellent service. Extremely helpful and friendly. 100% satisfied with this dealership and staff. They will be my "go to" for any future car purchases and/or
Fixed Operations Manager
He is the best guy there always gets right to the point... - Murray and Raeleen York
He is the best guy there always gets right to the point and makes you feel at ease thank you for everything from Murray York
Parts & Service Manager
Tim was a true professional took care of my vehicle with... - Rick Lewery
Tim was a true professional took care of my vehicle with pride. My truck looks better than new friendly staff and a do it right mentality. I would strongly recommend giving white oaks collision centre your business. Been there 3 times and In each instance the truck looked spectacular! Thanks a million to Tim and the staff at white oaks!
I did not purchase my Leaf from them but the they standby... - dicksonng
I did not purchase my Leaf from them but the they standby and went out they way to service me. I have not met a dealer this committed in my 35 years working carrier.
Appointment - kishkabear
So I made an appointment for diagnostics on my Nissan vehicle, it was scheduled for the technician. However, when I arrived, somehow the appointment for the diagnostics turned into an appointment to drop the vehicle and wait 2 or 3 hours for a free technician.
OK, Nissan, I have never needed an appointment to drop of the vehicle before, now this was new to me! Greatly dissappointed!
I am extremely disappointed with the service department... - Patrick
I am extremely disappointed with the service department of this dealership. I drive a Nissan NV1500 and I had an engine light come up on my cluster. I took the vehicle to my mechanic. He scanned the vehicle and told me there was a problem with my catalytic converter. My mechanic told me to bring the vehicle to the dealership because I was under mileage and should be replaced under warranty. So I made an appointment with Nissan and I brought my vehicle in. Before I brought it in my engine light had gone out but I brought the vehicle in anyways. They scanned the vehicle and Pedro at the service desk had showed me on paper that it was an engine light for my catalytic converter but could not do anything because there was no current engine light. That was fine and so I waited for it to come back and I made an appointment and brought the vehicle back in when the light came back. They came back to me and told me they need to change my O2 sensors and clean my fuel injectors. I had an oil change done and diagnostic which came out to almost 2 grand in repairs. I proceeded with the repairs and paid the cost. Less than a week later my engine light had come back. So I brought my vehicle in again and they told me they needed to replace the catalytic converter on the driver side. That’s when I got upset because I knew that was the original prognosis and the repairs that I paid for did not fix the problem. I felt like they took advantage making me pay for unnecessary repairs and they were not understanding. They did not try to reason with me. They did not compensate and when I had asked for the originals senors that were replaced they could not provide me with them. They did what they could to avoid replacing the part under warranty which I believe should of been the first thing they should of fixed. They lied to me about it and told me there was nothing they could do. I strongly suggest to never bring your vehicle to Ajax Nissan. They are rip offs and unprofessional.
They tried whatever they can from their end when I... - SID
They tried whatever they can from their end when I suspected an oil leak from the bottom of my car. It was under warranty. Within 2 years of use. They towed the vehicle & did the required inspections. I guess we had extended warranty. So, nothing was charged.
i brought my 2018 Murano in for a oil, filter, and tire... - wayneruth
i brought my 2018 Murano in for a oil, filter, and tire rotation. After leaving with the invoice i checked the suv out and noticed the tire rotation never happened but had been charged for it..They talked to the mechanic and he admitted that he never rotated them..No explanation why he didnt..Took the charges off the bill but i will not go back to that dealership..
A front female dealer with tattoos on her arm was very... - celica
A front female dealer with tattoos on her arm was very rude n unprofessional. She has not solved my problem yet let me standing there, then took the next person. Bad experience at this location. Will never go there again.
I love driving my Nissan Rogue. However, I felt pressured... - Vlarruda
I love driving my Nissan Rogue. However, I felt pressured to lease this vehicle.
I was quite upset during the prolonged process.
My experience with service dept has always been upsetting.
They make appointments but do not respect my time.
I have made repeated trips to get one issue resolved. Hopefully, it will get fixed today, more than a year after my first request.
I only go there now for warranty work. Regular service and tire storage is done elsewhere.
I avoid dealing with people who have been repeatedly told that time away from my very ill husband is extremely stressful for me.
Still, again today, the promised loaner vehicle was not ready by my appointment time.
Again, I was in tears because of the added stress of having to wait an unnecessary length of time.
If you have lots of time , dealership may be ok.
But, if you are an only caregiver of a terminally ill family member, best not to count on real service from this dealership.
I bought Yokohama Snow tires in late fall. After I paid... - Desiloo
I bought Yokohama Snow tires in late fall. After I paid for them the service centre guy walked me out to the car and said “they put another brand of tire on Your car by mistake but they are the same quality.” I had never heard of those tires. I said I wanted The Yokohama Tires I ordered. The receipt given me stated 4 Yokohama tires NOT the tires he put on my car. He tried to convince me but eventually changed them to what I ordered. I am a 70 year old widowed women. How many other older women did he attempt to cheat? I should have called the manager to report this at the time. I didn’t and I am sorry if anyone else was taken in by this man’s deception.
26/7/2021 , I went to DirectNissan for a verified &... - Tam Nguyen
26/7/2021 , I went to DirectNissan for a verified & check-up and fixed the driver side floor area always wet years ago . I was met by the extremely friendly, lovely and bright service advisor Ms. KIM MACDONALD . She very respectful lady who was very gentle in dealing with me and explaining everything clearly; the smile on her face never lets down, if there was more than a 5 star rating I would give it thanks to these lovely ladies (Ms. Kim MacDonald & Ms. Krystle Cuming) ; technician and the staff of Services Dept / Direct Nissan has the best services comparing to other companies I've dealt with before. Excellent work . My 2015 Rogue Nissan is under your serve & protect now I will be back . - Tam Nguyen -
Gouges customers on labour costs. I called and was told... - JM RH
Gouges customers on labour costs. I called and was told they would charge $57.50 plus tax to do a summer to winter tire swap which seemed reasonable.
When I received the invoice I was charged $57.50 for the swap and another $57.50 to reset the tire pressure monitor for a total of $115
I should have taken my car across the street to Canadian Tire which charges $55 to swap the tires and reset the pressure monitor..
When I called to complain, I was told this is Nissan's policy.
It was a great experience buying Nissan Rouge 2016, with... - Image 2021
It was a great experience buying Nissan Rouge 2016, with sales person Najib Baaj .Very experience sales person. I strongly recommend to work with him *****
Visited Morningside Nissan May10 for service. Syed Raza... - hbyers
Visited Morningside Nissan May10 for service. Syed Raza (Advisor) was was extremely polite and helpful. Nester (Technician) was very diligent in diagnosing the issue (via a test drive), and the problem was corrected to my total satisfaction. I will continue to bring my Maxima to Morningside for all future service needs & would recommend this dealership. Found "Drive Thru" service bay to be very efficient and the facilities are comfortable & clean. The service staff kept me updated regarding progress of repairs. Dealership conveniently located right off the 401 & is very accessible.
Poor customer service by someone named Enrique who stated... - Nicole
Poor customer service by someone named Enrique who stated he was the manager. Very unprofessional while asking me and my 2 children to exit the store while awaiting for car to be serviced. This manager did not show professionalism and threatened to call the police after i asked where can we wait. He stated "I don't care, just not in here". Keep in mind he clearly sees I'm accompanied by mu 2 year old and 12 year old who were seated on 2 chairs in the welcoming area on a cold day. I've signed my name on the clipboard for visitors. I clearly understand the covid policy, however having other options like a waiting section which was provided by another coworker who overheard the conversation was welcoming and accepted. Thank God this person was near and advised us of a safe space while having our baby.
I hiģghly suggest some empathy and customer training as we all including the world is dealing with this pandemic. We all come from one race called humanity and that's one thing no one can ever run from. Treating others respectfully takes nothing instead gives advantages.
It was a little disappointing that after service... - jimmcintyre
It was a little disappointing that after service contacted me to bring my car in for left front control arm replacement that at the end of the day they still did not have the part(s) in. They were very courteous and gave me a loaner.
Among other issues I am still waiting since Jan.2020 for... - chuckrk
Among other issues I am still waiting since Jan.2020 for a call from manager letting me know new key fob has arrived. They said 1 week, came back and manager got mad said it has to come from out west so will take a month. Still waiting. Brought car in 4 times because hood sticks and won't open, they charge me and say it's just dirty, owned a few cars never seen this issue.
Dealt with Mr. Carter Norm @ Agincourt Nissan. Very... - Proud Corolla owner
Dealt with Mr. Carter Norm @ Agincourt Nissan. Very professional and resolve my issue..Would recommend Agincourt Nissan.
However, still did not hear from Service Manager.
Avoid at all costs. My Nissan Frontier has a water leak... - kirill
Avoid at all costs. My Nissan Frontier has a water leak into the cabin due to manufacturing defect. The dealership charged time for a diagnostic when I plainly pointed out the root cause with PROOF that it was present at the time of manufacture, and in the end denied warranty claiming that it was caused by the owner.
I would never recommend anyone to Nissan Airport.I have... - maureen.huie
I would never recommend anyone to Nissan Airport.
I have purchased a new 2019 kicks for $29,000and after a month I was was not liking my car i took it back in after a month and lost over $12,000. Anyway I decide to take a 2015 Nissan Rogue for 20 grand.but with the lost from the Kicks i end up paying over $34,000.after a week of driving it on the highway I noticed it was giving me a really noisy wind sound..I tried calling in because I had purchased an extended warranty on the vehicle to get someone to help me I was told they had to put it on the hoist to figured it out and I would have to pay for it after having one of there mechanic drive the car and he could not figure out where the noise was coming from.i tried calling my sales person Bashir who to me did not really care about my issues anymore he told me to call the use car manager who I spoke with and said he was going to call me back to after I explained everything in details but he never did..its now it's now over 4months I'm stuck with the noisy annoying windy noise and still waiting..they dont care about you once they get the sale.. I'm very much disappointed with one person that seem so helpful and kind would leave me disappointed in Nissan and my purchase I would definitely not recommend my friends family not even my worst enemies to Nissan Airport
Happy and contented and even exceeding my expectations, I... - Erah
Happy and contented and even exceeding my expectations, I will surely recommend to a friends, families, and work mates. Great customer service and helpful on processing papers.
Worst experience ever for sales service, service repair... - Mr. Unhappy.
Worst experience ever for sales service, service repair and warranty. Very poor quality product lacking service. Refuse to stand behind product warrant, while other dealers do.
Great service! Sometimes it’s the little things that... - Heather
Great service! Sometimes it’s the little things that count, like replacing the battery in the key fob for free, having water bottles available, shuttle service drop off and pick up or letting us know about recalls and updates. We felt well looked after by Terry, who was very helpful and friendly.