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Purchased a 2019 Nissan Sentra new from Niagara Falls... - ED H
Purchased a 2019 Nissan Sentra new from Niagara Falls Nissan. Was in for our second free oil change. Great service, done in a timely manner, and they washed the car, NICE! Thank You
Top Reviewed Service Specialists At This Dealership
Have been dealing with Steve for a number of years now,... - stcatharines
Have been dealing with Steve for a number of years now, very knowledgeable with all Nissan products and very helpful with Infinity, always willing to help
He is the best guy there always gets right to the point... - Murray and Raeleen York
He is the best guy there always gets right to the point and makes you feel at ease thank you for everything from Murray York
Parts & Service Manager
Rishi Gupta did an exceptional job and could not ask for... - Mohammed
Rishi Gupta did an exceptional job and could not ask for better customer service! He was kind and had an answer for every question I had!
Assistant Service Manager
Ultimate or Altima - Big Daddy (Barrie)
Whenever I want to feel warm and comfy, I begin thinking of the refined body lines , boost of power and generated roar of the Altima SE with the 260 hp V6 that I once owned.
A black 4 dr beauty with tinted windows, custom rims _ a “ grocery getter “ would handle like a dream and outperform other vehicles known to be quick.
That beast chew up the road, was very reliable and always got me home,..not like my current truck that has had several recalls,. .my Altima was the best and basically maintenance free to 100,000 kms.
Service & Parts Inquiries
Fixed Operations Manager
Service Advisor / Consultant
Tim and his team are amazing. Everything is always... - Mary
Tim and his team are amazing. Everything is always perfect when completed. Very welcoming and thorough at their job. Recommend them. Excellent work. Work always done on time. Vehicle always clean and neat when work is complete.
I did not purchase my Leaf from them but the they standby... - dicksonng
I did not purchase my Leaf from them but the they standby and went out they way to service me. I have not met a dealer this committed in my 35 years working carrier.
Appointment - kishkabear
So I made an appointment for diagnostics on my Nissan vehicle, it was scheduled for the technician. However, when I arrived, somehow the appointment for the diagnostics turned into an appointment to drop the vehicle and wait 2 or 3 hours for a free technician.
OK, Nissan, I have never needed an appointment to drop of the vehicle before, now this was new to me! Greatly dissappointed!
DO NOT get your car service here. I brought a 2019... - Beckles
DO NOT get your car service here. I brought a 2019 Nissan Kick while was washing the the car as soon as the water touch the screen which was not in full blast the windshield start cracking from the top. there is no chip or anything. when i went to the dealer the manager talk me down and act as if i was foolish and request I pay for this as she said there was a chip that was not which only she s
i brought my 2018 Murano in for a oil, filter, and tire... - wayneruth
i brought my 2018 Murano in for a oil, filter, and tire rotation. After leaving with the invoice i checked the suv out and noticed the tire rotation never happened but had been charged for it..They talked to the mechanic and he admitted that he never rotated them..No explanation why he didnt..Took the charges off the bill but i will not go back to that dealership..
Very bad experience with this dealer - ND
Bought a new Rogue 7-seater in 2014 and since the very 1st week, never had a good experience. Once the sale is completed, technically they are done with the client. Salesperson offered all sorts of warranties and options and vehicle ended up costing about $15K more than the basic price. I was pretty much a new comer and not very familiar with Canadian dealers. Salesperson never thought of letting me know that the car does not come with a spare tire. One of the wiper blades does not lift up properly and if forced, it may scratch the paint and reply of the salesperson at that time was "this is the way it is" and when I vented my frustration I was told "every vehicle does have some sort of issue" - what a xxxxxxxx response from a salesperson. I lived with this vehicle, which I must admit did not give me major technical issue and the reason I kept the car for so long was because I was sold some sort of warranty for scratch and dent with option of refundable premium of $4K in case of no claim and was told valid for 6 years as far as I remember. Unfortunately, my fault, did not pay much attention at the document at that time, warranty was for 5 years. So now we are in the 6th year, never bothered about using the warranty, when I contacted them for the premium refund, I am told, I should have requested that refund within 90 days from the expiry date (which is a fine print on the document, I agree), meaning now no refund applicable. Since the beginning, I decided this is my first and last Nissan vehicle and once I will get back my premium refund, I will sell this car and never go back to them again but now I am screwed. Even that, I tried to work with them and ask a salesperson how he can assist based on this situation and I can consider either trading this car for a newer one or buying another one which I need soon. It's been since April I am trying to work with them to find a mid-point but they don't care, I was told they will come back to me within a week, then another week and nothing since now. I have left several messages to that salesperson and nothing. I would suggest that you think twice before working with that dealer.
Amazing group of people always doing what is best for the... - brycehanna1995
Amazing group of people always doing what is best for the customers, always a pleasure bringing my car in for service! Thank you Hunt club Nissan for all you do
I bought Yokohama Snow tires in late fall. After I paid... - Desiloo
I bought Yokohama Snow tires in late fall. After I paid for them the service centre guy walked me out to the car and said “they put another brand of tire on Your car by mistake but they are the same quality.” I had never heard of those tires. I said I wanted The Yokohama Tires I ordered. The receipt given me stated 4 Yokohama tires NOT the tires he put on my car. He tried to convince me but eventually changed them to what I ordered. I am a 70 year old widowed women. How many other older women did he attempt to cheat? I should have called the manager to report this at the time. I didn’t and I am sorry if anyone else was taken in by this man’s deception.
I've always had an excellent experience when I bring my... - Bryan
I've always had an excellent experience when I bring my QX60 in for service. I feel well taken care of. I will continue to recommend Newmarket Infiniti to others.
Gouges customers on labour costs. I called and was told... - JM RH
Gouges customers on labour costs. I called and was told they would charge $57.50 plus tax to do a summer to winter tire swap which seemed reasonable.
When I received the invoice I was charged $57.50 for the swap and another $57.50 to reset the tire pressure monitor for a total of $115
I should have taken my car across the street to Canadian Tire which charges $55 to swap the tires and reset the pressure monitor..
When I called to complain, I was told this is Nissan's policy.
Thank you Dean! Brought my brand new Rogue from Direct... - sachinarde
Thank you Dean! Brought my brand new Rogue from Direct Nissan and loved the whole purchase experience. Not just that, Dean was kind enough to help me resolve my car issue matter after-sales as well. Shows that Direct Nissan truly takes care if their customers and its not just about selling cars but creating a long-term relation.
Visited Morningside Nissan May10 for service. Syed Raza... - hbyers
Visited Morningside Nissan May10 for service. Syed Raza (Advisor) was was extremely polite and helpful. Nester (Technician) was very diligent in diagnosing the issue (via a test drive), and the problem was corrected to my total satisfaction. I will continue to bring my Maxima to Morningside for all future service needs & would recommend this dealership. Found "Drive Thru" service bay to be very efficient and the facilities are comfortable & clean. The service staff kept me updated regarding progress of repairs. Dealership conveniently located right off the 401 & is very accessible.
It was a great experience buying Nissan Rouge 2016, with... - Image 2021
It was a great experience buying Nissan Rouge 2016, with sales person Najib Baaj .Very experience sales person. I strongly recommend to work with him *****
Poor customer service by someone named Enrique who stated... - Nicole
Poor customer service by someone named Enrique who stated he was the manager. Very unprofessional while asking me and my 2 children to exit the store while awaiting for car to be serviced. This manager did not show professionalism and threatened to call the police after i asked where can we wait. He stated "I don't care, just not in here". Keep in mind he clearly sees I'm accompanied by mu 2 year old and 12 year old who were seated on 2 chairs in the welcoming area on a cold day. I've signed my name on the clipboard for visitors. I clearly understand the covid policy, however having other options like a waiting section which was provided by another coworker who overheard the conversation was welcoming and accepted. Thank God this person was near and advised us of a safe space while having our baby.
I hiģghly suggest some empathy and customer training as we all including the world is dealing with this pandemic. We all come from one race called humanity and that's one thing no one can ever run from. Treating others respectfully takes nothing instead gives advantages.
It was a little disappointing that after service... - jimmcintyre
It was a little disappointing that after service contacted me to bring my car in for left front control arm replacement that at the end of the day they still did not have the part(s) in. They were very courteous and gave me a loaner.
Among other issues I am still waiting since Jan.2020 for... - chuckrk
Among other issues I am still waiting since Jan.2020 for a call from manager letting me know new key fob has arrived. They said 1 week, came back and manager got mad said it has to come from out west so will take a month. Still waiting. Brought car in 4 times because hood sticks and won't open, they charge me and say it's just dirty, owned a few cars never seen this issue.
Dealt with Mr. Carter Norm @ Agincourt Nissan. Very... - Proud Corolla owner
Dealt with Mr. Carter Norm @ Agincourt Nissan. Very professional and resolve my issue..Would recommend Agincourt Nissan.
However, still did not hear from Service Manager.
Avoid at all costs. My Nissan Frontier has a water leak... - kirill
Avoid at all costs. My Nissan Frontier has a water leak into the cabin due to manufacturing defect. The dealership charged time for a diagnostic when I plainly pointed out the root cause with PROOF that it was present at the time of manufacture, and in the end denied warranty claiming that it was caused by the owner.
I would never recommend anyone to Nissan Airport.I have... - maureen.huie
I would never recommend anyone to Nissan Airport.
I have purchased a new 2019 kicks for $29,000and after a month I was was not liking my car i took it back in after a month and lost over $12,000. Anyway I decide to take a 2015 Nissan Rogue for 20 grand.but with the lost from the Kicks i end up paying over $34,000.after a week of driving it on the highway I noticed it was giving me a really noisy wind sound..I tried calling in because I had purchased an extended warranty on the vehicle to get someone to help me I was told they had to put it on the hoist to figured it out and I would have to pay for it after having one of there mechanic drive the car and he could not figure out where the noise was coming from.i tried calling my sales person Bashir who to me did not really care about my issues anymore he told me to call the use car manager who I spoke with and said he was going to call me back to after I explained everything in details but he never did..its now it's now over 4months I'm stuck with the noisy annoying windy noise and still waiting..they dont care about you once they get the sale.. I'm very much disappointed with one person that seem so helpful and kind would leave me disappointed in Nissan and my purchase I would definitely not recommend my friends family not even my worst enemies to Nissan Airport
Happy and contented and even exceeding my expectations, I... - Erah
Happy and contented and even exceeding my expectations, I will surely recommend to a friends, families, and work mates. Great customer service and helpful on processing papers.
Great service! Sometimes it’s the little things that... - Heather
Great service! Sometimes it’s the little things that count, like replacing the battery in the key fob for free, having water bottles available, shuttle service drop off and pick up or letting us know about recalls and updates. We felt well looked after by Terry, who was very helpful and friendly.