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Barrie Nissan - Service Centre

Barrie, ON

2.0
18 Lifetime Reviews Review Dealership

18 Reviews of Barrie Nissan - Service Centre

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December 28, 2019

"Over filling engine oil."

- ct4x4lb

Will be writing a letter of length about this for Nissan Canada to read. Short of the long, took my Nissan micra in for its first oil change June 2019. It was complementary. Experience was good. Checked the level a few days later in the morning before starting it and it was over the maximum level. Drained 1 litre of oil out to bring it back just below the maximum level. Told dealership of the experience and they apologized and offered a second complementary oil change. Went in December 2019. Car was kept over night as we needed some investigation into another unrelated matter. Returned the next day and I checked the oil level before going into the dealership and found it overfilled again. Took the dip stick into the dealership and express my concern. The technician came out and checked it himself and stated it just slightly overfilled. Told him I experience this before and it’s about a litre overfilled. They brought it in and drain some oil. It will void the warranty of the engine because it can cause damage and it’s a customer responsibility to ensure it’s correct before driving. What really soils this experience is their defensive nature that they didn’t do anything wrong. Service behaviour I found that displeased: No return calls, lost key and told us on a Saturday to pickup Monday, but found key, defensive in nature, technician trying to explain away the issue by stating the machine which dispenses the oil is correct, service counter person drags his feet to get the paper work done, multi point inspection paper not filled out. It was a civil exchange but tense. Should not have to check the so call expert technician’s work. If you get an oil change at Barrie Nissan check the level the next day before your first start. A response was received from the General manager December 30 2019. Will think about the response and formulate a response. Hi ct4x4lb, Please accept my sincere apology for providing you a service experience that didn't meet your expectations. This is not our goal, of course, and everyone here genuinely works hard to make customers happy and, more importantly, build trust in our service. There is no excuse for not returning calls and/or poor communication relating to lost time or misinformation. Mistakes can happen and clearly a few mistakes happened this last visit. I am very sorry for both circumstances, as neither of them lead to trust or satisfaction... Having checked with the technician and service manager, I can confirm that the amount of oil put in your vehicle, and every other vehicle, is correct to Nissan Specifications. Unfortunately not all dipsticks read exactly the same, whether physical or electronic. I have worked for GM, Audi/VW, BMW and now Nissan over a 30 year span, and have had this complaint from a few customers over time. The reason it's only a few is also unfortunate, as most people don't bother to know their car or check the oil, tire pressures, etc. The owners manual is also written in a very strict (black and white) fashion, making some things seem more extreme than they need to be. This is mainly to protect themselves from people who really don't know what they're doing, but also to alert customers to the importance of checking regularly. We see so many vehicles every day, where not a drop of oil is showing on the dipstick, because no one has checked the oil and it is normal for an engine to consume some oil between oil changes. The dipstick on most of our vehicles shows only the top 0.5L-1.0L of total oil in the crank case, contrary to a lot of customers' belief that it shows the whole amount. For oil to be dangerously high where it might create damage, it would need to show substantially above the "max" mark. The actual amount differs by vehicle, but it would need to be at least 1.0L-2.0L(depending on model) overfilled to be of concern. Not having seen your vehicle personally I don't wish to speculate on how much more it was showing. Our shop does have a digital oil dispensing system which gives us the precise amount requested. I say that, because there is always the possibility of human error, however it is extremely precise and for this reason we stand by the fact that it is unlikely to have actually been overfilled. If we overfilled your car twice, it would be a huge coincidence and highly unlikely. With the number of cars we service, it would also be very poor business practice on our part to be giving away that much extra oil without charging for it... at $59.95 for a full synthetic oil change, I am sure you understand how little money we make in that transaction. Please do not misread my intention to make this right by the long explanation above. Let me know how we can make this right for you and keep you as a customer. I'd also like to win you back so we can prove to you that we do sincerely care about you and your car, and that your 2 service interactions were not our norm... we are much better than that. Please reach out to me so we may have a conversation about how to move forward. As I cannot verify your identity from your review, please call me on my cell# ###-###-#### or email me at xxxxxxxx@barrienissan.com . Sincerely, Xxxxxx xxxxxxxxx General Manager - Barrie Nissan Mr. Surmann, Thank you for your time and addressing the question by private message in regards to the warranty concern. The annoyances experienced with the oil overfilling issue is nothing to be concerned about. We’re good. I do not doubt Barrie Nissan is trying it’s best, but something is indeed going on. I did find out a bit more online about this. On Micra-forum.com forum in their oil change thread there are comments from Micra owners experiencing the same issue. It’s not a service issue by the dealership, but rather something else altogether. Root cause is not known. It appears some Micra owners whom had the 3.5 litres put in realized upon checking their oil level found it over the maximum mark substantially. Subsequently they had to drain some oil out to bring the level back to the safe zone on the dipstick. Why this is not known more in the Micra or Nissan community is a bit of a mystery. As a suggestion to aid better understanding about this have someone check a new Micras’ oil level to see where it sits before being sold. The factory oil level. I know ours was in the safe zone below the maximum level noticeably. As well, if another newer Micra comes in for service that is kept in over night have some check the oil level the next morning before it’s started again. There is something going on but I do not know what it is. I drain some oil this morning from our Micra to bring it back to the safe zone just in side the high mark on the oil dipstick. Thank you for your time and input. Regards, Sterling

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No
Employees Worked With
Technician 217
Jan 14, 2020 -

Barrie Nissan responded

Hi ct4x4lb, Please accept my apology for the inconvenience of the situation and the fact that you didn't feel we handled ourselves properly in addressing your concern. We strive to make lasting customers out of everyone, and it is disappointing when we fall short. As we discussed privately, the oil level appears to be a "common" issue with Micra owners based on your own research. The oil level showing much higher on the dipstick, even when the correct amount of oil is added. We were not aware of this and would have possibly had a different conversation at the time if we had. We come across this situation regularly, as there is production variance when talking about any mass produced product. However, I wish to reassure you, and anyone else considering this review that, as a Nissan dealer, any work we do is always performed to factory specification using only Nissan approved parts and accessories. This by definition this is your assurance of the job being done right AND that it comes with a nationwide factory backed parts and labour warranty. It also means that your vehicle's servicing history will not come into question, should you ever experience a major breakdown where warranty coverage might come into question. If we or any other Nissan dealer perform your regularly scheduled maintenance, your warranty coverage is assured, which is not a guarantee with any other service facility. We give our customers every reason to return to us by ensuring we have the best priced services, such as our $59.95 Full Synthetic oil change and Multi-point inspection, and our tire price guarantee, to name a couple. Please accept my apology for how this was handled and hopefully you'll give us another chance to prove to you that we are the right place for YOU!! I welcome you to say hi next time you're in, as I really enjoyed our online "conversation", and am certain we can overcome our past shortfalls. Sincerely, Bjorn Surmann - General Manager

November 28, 2019

"Two years ago, I bought a Rouge For more than 30 years I..."

- Anavflores

Two years ago, I bought a Rouge For more than 30 years I have been loyal to Nissan. However, in November 2017 I bought a Rouge Nissan in this dealership and I still have nightmares. The whole transaction was based on 89lies. One of them, was that they offerd me a gift card for $250 (for black Friday). They never give it to me. I gave up, after four months of receving excuses. Finally The salesman and the sales manager resigned and the administration was totally useless.

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No
Employees Worked With
David and Chris
Dec 30, 2019 -

Barrie Nissan responded

Hi Ana Flores, My name is Bjorn Surmann and I am the NEW General Manager here at Barrie Nissan. I started a few months ago and have no knowledge of your concern from 2 years ago. I am sorry that you feel upset enough to write this review so long after the incident and I would like to know if we can resolve this together. Please reach out to me at your convenience, either by email at: bsurmann@barrienissan.com , or by phone at (705)726-0649 x108. I am very sorry that you feel let down by us and would really appreciate an opportunity to resolve this with you. As you likely know, we have a new management team in sales, so nobody you had to deal with back then would still be here now. We all stand ready to listen to your concern and hope to make this right for you. Sincerely, Bjorn Surmann

October 28, 2019

"Ultimate or Altima "

- Big Daddy (Barrie)

Whenever I want to feel warm and comfy, I begin thinking of the refined body lines , boost of power and generated roar of the Altima SE with the 260 hp V6 that I once owned. A black 4 dr beauty with tinted windows, custom rims _ a “ grocery getter “ would handle like a dream and outperform other vehicles known to be quick. That beast chew up the road, was very reliable and always got me home,..not like my current truck that has had several recalls,. .my Altima was the best and basically maintenance free to 100,000 kms.

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Yes
Employees Worked With
Al
January 04, 2019

"Con artist "

- Barrienissansucks

After taking almost 1000 from me to fix transmission, they told me the couple says latter i have to replace the transmission for almost 6000. I cant wait to get rid of nissan unfortunately i have 3 of them. Avoid this dealership by all means

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No
Employees Worked With
Allan Sylvester
January 03, 2019

"scam artists"

- exampler

This review is a warning to customers..... Barrie Nissans poor customer service lack of knowledge and being scammed not once but multiple times at this dealership. The staff are rude and incapable of offering customer service. The service manager Allan lacks the ability to solve problems caused by his own employees and thrives on scamming and ripping off customers. We have encountered many mistakes made by Nissan while servicing our vehicle, when brought to managers attention he continues to blame the customer and present another bill. We spent almost 900 on this past service only for him to tell us that what he quoted us to fix less then a week prior is not the problem its something else. He presented us with another 5500 dollar quote. When I asked why didn't u just fix this problem to start with he said "oh well most people wouldn't want to spend that kind of money". So presuming customers would rather save a buck opposed to driving around in an unsafe vehicles with children. Manager Allan accepted that his staff failed to inform us of options we had to fix this problem properly. He in no way manged to resolve our problem unless we gave them another 5500. This is not the first time the service department at Nissan has charged us for their service and incompleted the job. I do not reccomend anyone purchase service or invest any time money energy into Barrie Nissan. If this site had negative numbers i would rate it a -5.

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No
Employees Worked With
Allan Sylvester
March 07, 2018

"CUSTOMER CARELESS"

- K

CURRENT DATE MARCH 7, 2018. CALLED FOR AN APPOINTMENT FEBRUARY 23, 2018. NO ANSWER. LEFT A DETAILED MESSAGE FOR AN OIL AND FILTER CHANGE. ALSO EMAILED THEM THRU THEIR DIRECT WEBPAGE. CALLED AGAIN FEB. 27. LEFT A 2ND MESSAGE. STILL WAITING FOR THEM TO CALL ME. WOW!

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Recommend Dealer
No
Employees Worked With
Other Employees : Joseph Batiste, Richard Cunha, Allan Sylvester
November 14, 2017

"Great and honest service "

- Kiwicate

Nicole goes above and beyond to explain the service process and really cares that I am happy with the service provided. There are no surprises and I would totally recommend her ans Barrie Nissan.

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Yes
Employees Worked With
July 06, 2017

"Review"

- Rogue Ryder

Friendly, approachable, likeable, knowledgeable, But not pushy staff. Very patient as it took a few trips in to make a decision on vehicle choice! Most importantly, love my new blue Rogue. A special thank you to Harris for getting us in the dealership and a special thank you to Beth for being so patient and thorough as she explained to me all the buttons!

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Yes
Employees Worked With
Other Employees : Harris P. Bocknek
Jul 18, 2017 -

Barrie Nissan responded

Hello Rogue Ryder- Love the handle, thank you for describing our awesome staff who helped you "go Rogue." We hope you are enjoying the new vehicle, equipped with that Moonroof package and all- we also hope you now use and enjoy all those buttons and gadgets. Keep in touch! Barrie Nissan is appreciative for the time taken by our reviewers to share their experience & reminds our clients to always drive with care!

December 29, 2016

"Horrible customer care"

- Michelle Aspden

Truck is a year old and has had to be in service centre 3x. All I asked for was a complimentary oil change and was denied! $50 cost them a potential life long customer. I will not be back

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No
Employees Worked With
Service manager
December 15, 2016

"Nissan Micra"

- Greg

Nissan Micra is a garbage car that I bought at a garbage dealership. I would not recomend the make of vehicle or this dealership to my worst enemy. The service department is the worst I have ever experienced.

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No
Employees Worked With
Allan Sylvester
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