70 Ontario Mercedes-Benz Service Centres

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

This 1 star review is unfortunately caused by Mario, and - ChrisS

This 1 star review is unfortunately caused by Mario, and bears no representation of the rest of the Barrie Mercedes team. Backstory: I dropped off my vehicle for service this AM while Mario was plowing the lot. I drove around the lot to find a parking spot and after trying one that I couldn't get into (long sprinter), I kept driving and found one at the back of the lot. The area where I parked (and all lanes leading to it) was fully plowed, and there was honestly no snow to even be plowing. As I was getting my gear to go inside, I notice the plow truck pulled up in front of me. I look out the front window and Mario is aggressively waving his hands, pointing and giving the "xxx" hand/shoulder shrug. I opened my door to hear him out and he was going off about this is where he pushes the snow, I don't have any respect and I need to move etc. Because he was already set off before I even said a word to him and he was demanding respect but clearly couldn't be respectful himself, I decided to leave the vehicle right where I had parked. There was still plenty of room for him to get by and push the non-existent amount of snow. As I got out of my vehicle, he had driven around the corner and was waiting for me to get out to continue disrespecting me. Again, going on about respect, rudeness, he has a job to do, why can't I understand etc. I told him that if he expects respect, he needs to first start by showing it to me. As I walked from the back of the lot, he crawled the plow truck alongside me so he could keep yelling then proceeded to cut me off with the vehicle as I went to cross the walkway towards service...again, preaching about what's my problem, I need to have some respect etc. I again repeated my previous statement that I would have had full respect for him if he gave it to me in the first place. I walked in front of the vehicle, he reversed so he could once again follow me as I walked alongside service to the entrance, still being nasty and disrespectful while I refused to say anything more to him. I spoke with the service advisor and he was called into the manager's office while I was still there. No idea what was discussed...but when another employee says "that's Mario" after hearing the story, you have to believe that maybe Mario doesn't appreciate having a good job enough to be bothered to correct his attitude. Mario...here's a pro-tip on what to say to a customer if you need them to move their vehicle - this is the respectful way of approaching a customer and will garner you the respect you so demand: "Excuse me sir, I'm very sorry but these spots are where I push the snow from the parking lot. I know the lot is busy, but there are some free spots over X, or let me help you find a better spot". That respectful approach would have earned a "no problem, sorry about that" from the customer". Respect is earned Mario...

Always a great experience - Rami

This dealership goes over and above to make sure the customer is looked after. Recently Justin made sure my car was washed in a timely manner and despite the fact it was not in for service but only needed a top up of the blue liquid for emissions he did not hesitate to have my car washed when I asked for this.

Best dealer and shop I've been to,had a few issues, - John Bilenkis

Best dealer and shop I've been to,had a few issues, however they went above and beyond to make sure I'm happy. Honest people! Especially thanks to Anthony Perciasepe. I Can't say enough good things about him. Thank you

Great first time experience! - Coby77

This dealership is clean and easy to find. When I arrived at the service desk, I was promptly welcomed by the service manager, Ed Van Herpt JR; he quickly wrote down the services I wished for my vehicle, he gave me some welcome suggestions, also answering my many questions as this was my first vehicle of this brand; He gave me a tentative time of completion, and offered me a drive to where ever I needed to go, as an offer of being picked up.I chose to remain in the dealership. I also met the parts manager, Robert Van Herpt, who was very friendly and cheerful.There is a viewing window into the service area, so you can see the progress.The waiting area was clean and comfortable, with free WI-fi, as well as a television, and free coffee.The restrooms were very clean. Every mechanic I saw traveling through the dealership was very friendly, acknowledging me with a smile and hello. I was very pleased as to how I was treated, and made to feel I was welcome. All in all, I find this dealership to be striving for the best customer service and experience.

Exceptional customer service from Stephanie, it is a - Lauraieffi

Exceptional customer service from Stephanie, it is a pleasure dealing with such professional and dedicated individuals, a big thank you also to ray Lam

Took my car for an emergency service, windshield wipers - stephanie k

Took my car for an emergency service, windshield wipers not working. I called the service desk and they informed me to drop my car off. The service was quick, and efficient. The individual that performed the service on my car, I want to thank you very much for your efficient work, and honesty. You were very pleasant and helpful and attended my issue. It was very much appreciated.

Number one MB in Oakivile - Tran N

I had 2 nd service at this dealership which is I am so happy. Mr Rick Desjardins is extremely well organized and services of my Glc 300, And congrat to everyone to this dealership. Will recommend to all of my friends

My experience at Mercedes Benz Downtown was great. Ryan... - Luiza Faret

My experience at Mercedes Benz Downtown was great. Ryan Prince was the sales consultant that helped me and his service was exceptional. I definitely recommend and would go back for more detailed information about the best car options and future purchases.

Service Excellence - Pedra

I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership. My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out. I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner. Yes I have had some problems with the vehicle outside of scheduled maintenance. I always research the diagnoses and repair requirements on Benzworld and other web sites. More often than not the estimates are in line sometimes relatively competitive. I drive to Florida 2 or 3 times a year so I need reliability which I believe the Windsor service team provides. On occasions I have had service work by Mercedes of Ft Myers, Mercedes Windsor although smaller is just as good

Since the service department MGR left in 2022, the - STRAT

Since the service department MGR left in 2022, the service department has gone way down. I just had an oil change completed at Mercedes so I could put my Porsche away for the winter, all cleaned and winterized when the ( CHECK ENGINE OIL LIGHT ) came on. I checked the oil and it was full, perhaps too full. I sure hope not! So I made an appointment and drove in the rain and am currently waiting for the service department to tell me, in there oppinion, what happened.

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

BEST SERVICE IN TOWN!!! - atomblast

Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!

Good people deserve to be recognized my service advisor... - Linda

Good people deserve to be recognized my service advisor Matthew went above and beyond to ensure Excellence was result in service. Thank you to Chris his Boss for leading the team by example and setting standards to make sure guest are not just satisfied but he went beyond expectations! I would recommend Performance Mercedes in St. Catharines for servicing your car! A happy customer Linda Bush

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.