104 Ontario Mazda Service Centres

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

I recently leased a car from Maple Mazda fir the SECOND... - Dalia

I recently leased a car from Maple Mazda fir the SECOND time; I dealt with Bill and Albert, who were a pleasure to deal with!!!! Albert even delivered my car to work!

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

This dealership has gone from really bad to terrible - Concerned

This dealership has gone from really bad to terrible recently. Staff are extremely difficult to get in touch with, lack any sense of professionalism and are verbally abusive and threatening. You can't run a business with intimidation.

After all I want through with MOB , yesterday I want to - mohamed.s.abdi

After all I want through with MOB , yesterday I want to the shop for service and I finally met a gentleman with name of Carson, Bowie, a man who loves what he does, passionate, articulate, a good listener, cautious, considered and a people person. A man who gave me hope and a feeling of importance. Mr. Bowie I salute for your kindness and professionalism. looking forward to meet you again,!

Service department used to be good, now that there’s a - 2020mazda3

Service department used to be good, now that there’s a been a turnover of staff it’s horrible. Can’t get a hold of them, was treated very rudely when I did. Was great last year with the 3 women there but it’s gone downhill since.

out of business since early 2000. - tandatireservice

out of business since early 2000. converted to nissan dealership. No longer a mazda dealer.

Horrible Experience at RICHMONDHILL MAZDA DEALERSHIP.... - Jay jay

Horrible Experience at RICHMONDHILL MAZDA DEALERSHIP. Terrible service. Shop Forman was not friendly and argued loudly in front of other people at the front desk over a brake job they did a while ago that didn’t go very well! Service manager won’t take your call. I called 3 or 4 times, every time the receptionist said he’s not there or he just stepped out. I took my car To another dealer and my issue was solved right away. I would stay away from RICHMONDHILL MAZDA.

The reception for parts was extremely rude. - Ricky

The reception for parts was extremely rude. I expressed my concern that the fuel pump fuse is broken again when it was “fixed” a month ago. He went on to tell me how fortunate I was that I didn’t have to pay the first time and I have to pay now and making it seem that he was doing me a favour. This man should not be in that position. Very rude and condescending. When asked about getting a rental he did not bother to check and simply stated that it’s “Friday” and no. I would give a zero if I could. His customer service is nonexistent and has very poor communication skill. I advise all who reads this to not go this dealership. Unhelpful and arrogant. DO BETTER!!

The service was fine. - Simpquelph

They did try to make the customer aware of the car problems right away.The overall experience was fine. It was like most service areas.

Best dealership in Barrie for sales and service. - Gage

Best dealership in Barrie for sales and service. I deal with 3 other dealerships and they don’t even come close.

I have been to this dealership three times over the past... - Gstewart68

I have been to this dealership three times over the past four years. NOT because I've been satisfied with the service. Because I live in a remote area even though its the CLOSEST mazda dealer, it still a 4 hour drive away. My first experience was 4 years ago, so details are quite vague and I can't honestly say all would be accurate, so I'll simply say it was satisfying and felt I was overcharged for what was done-don't we all... My second experience was for a damaged air pressure sensor in a tire. My tire had a flat, so I took the tire to my local garage. They told me I had damaged the sensor during the flat and would continue to leak out a split in the stem.. Filled up, the pressure would hold for a couple weeks. Next time in SSM, I had them look at it. They took off the tire and severely damaged the stem. Not having one in stock, they put some kind of black tar as a patch and told me they would have to order one in for the next day. I wasn't staying the night so no point. I left the dealer with a full tire and 1 hour later my tire was completely FLAT. I called the dealer and was given parts and service managers phone number at home as it was now past 5pm. I explained I had to drive home that night and asked if there was anything he could do as obviously they had made my small problem MUCH worse. He said there was nothing that could be done and apologized. I drove home that night, stopping every 30minutes to rein folate my tire. Brought it to my local garage and there is where I found out what had happened. They simply put in a new regular stem and charged me 5 dollars! I just had to live with a constant low pressure light on the dash, which I was glad to do. Third experience was just yesterday. I called in the morning and made an appointment for 2pm, but he said try to get in sooner. Showing up at 1:30, I was directed to a rather unfriendly service employee. I conveyed my thoughts and observations with my car and he quickly dealt with me and stated they would call my cell when they had completed an inspection and before commencing any repairs. Also telling me nothing could be done about my failed air conditioning as their machine was broken...not good in JULY! I was asked to wait for a shuttle who would take me to an appointment I had in town. After 20 minutes waiting he gave me an old, tired looking mazda pickup covered in advertising and stains throughout the interior. Obviously it was the vehicle used by service employees for running errands....I was not impressed, but already late for my appointment, I took it. Two hours later, I called them and asked what the situation was with my car. They said the mechanic was just about to take a look at it. After shopping I drove to the dealership. It was now 5pm and everyone was gone but the very same parts and service manager I had dealt with in the past. He had tried calling me 5 minutes previous to my arrival and left a voicemail stating he was closing shop for the night. He started by telling me they had not found the time to do any work on my car. They knew I was driving back home that evening as soon as my car was repaired!! He told me the brake pads that were installed previously were NOT installed properly and they had caused some damage and of course needed to be replaced. He changed his story very quickly when he realized it was his mechanics who had changed them! They had to use a different brand of brake pad from another supplier in town as once again, I was in a hurry and couldn't wait. The manager had just assumed I had them done elsewhere! When I told him I expected that repair to be done for free as it was their fault. He said "Look, if you're not happy with the service we provide, (pointing to the road) then take your car and get out of here!" and that's EXACTLY what I did. I fully intend to contact the head office of Mazda with my complaint and see if they will make this right and cover the cost of that repair. I will NEVER, EVER step foot in that dealership again!

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

Service - Gen

The employee at the service center were very friendly and welcoming. The service was well done and in time. I had a good quality loaner car.

Service - LP206

We purchased my 2016.5 CX5 from Mazda of Toronto but get it serviced at Prima. The Service team is pushy and always trying to upsell. The service Tech said I needed new brake pads, took my keys and did the brakes elsewhere. When I came back the guy said we should check the brakes as my car hadn't done is "24,000 km inspection, Told him the brakes were fine they were just done. He seemed surprised even though when I was told to replace the brake pads the first time, he was the one who suggested it. Since then on my service report, they have yet to do a courtesy check on my brakes. Haven't dealt with their sales team but Service is pushy and annoying. The only reason we continue to service my CX5 here is for location.

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!