118 Ontario Hyundai Service Centres

No idea where to begin. - Brittany

No idea where to begin. Just left the dealership in tears and absolute shock at the front desk team at service coutner. Went in for a oil change and walked out in tears feeling belittled, picked on and laughed at. What should have been a 150$ job ended up xxxxxxx me into a 250$ job then the bill come to 400$. Eventually i was able to drop the bill to 300$ instead of 400$ (still not what i was quoted) When trying to figure out what happened to my bill it turns out they did my service 2 oil change ONTOP of a fuel injection service. I didn't want the fuel injection as it was included with my service. The coutner INSISTED I asked for it when I clearly remember what I said but they tried the hardest to try and brain wash me into believing them but I wasn't leaving until this was resolved. Luckily they did resolve it but It still cost me 300$ out of my rent money & left me in tears infront of everyone & honestly the way they treated me still makes my eyes water judt thinking about it. I informed the service desk I didn't appreciate their attitude and that I just want to resolve the issue but the counter staff continued to belittle me, laugh at me and next thing I know other front desk works where laughing with them, mocking me right their infront of customers. When I told the manager or whoever he was, he really didn't even care himself and practically sided with the man who literally to this moment still has me in tears because the stuff he said hurt me more then he could ever imagine. The issue that caused this doesn't even matter to me (screw the 400$ bill & the work they did without my permission) as I'm completely shook at the way customer service is run in the location. I politely asked them to stop, said they r being unprofessional, I even said I would take blame and wouldn't point fingers, I informed them if they didn't stop I would make a complaint and I was laughed at and told go right ahead. So I did. The service men yelled at me "u always have issues when coming here HAHA I wonder why HAHA". When I went to call hyundai canada to fine a complaint and open a dispute the service men and manager took my bill + paperwork from me and WOULD NOT let me see it. One man even yelled "DONT GIVE HER THE PAPER WORK SHES JUST GONNA COMPLAINE ABOUT IT". file was opened but im sure nothing will be done. Out of the 3 service men and the manager or whatever, only 1 of them was man enough to apologize, was polite, and even gave me his card incase I had anymore issues. Do I believe he was genuine, no. Do I believe he was just trying to cover his xxx for when I file a complaint. Probably. I have always had issues with this location (yes the man who belittled me made that very clear to everyone as he laughed and yelled "u always have a problem when u come here HAHA I wonder WHY HAHA"). This location is testosterone run. I've never Seen a female in this location especially in there service desks. (Makes sense why, look how they treat people especially woman). I have big shoulders and can handle a lot from men, but this dealership has literally broke me. I've never been disrespect the way I have here. Many times I've witness similar situations with other woman but nothing as harsh, rude or ignorant like it was done to me this afternoon. I'm 5 foot 2, 30 years of age with knowledge of mechanics as a background. This dealership belittled me to the point I felt like I was in middle school with 3 grown men bullying me into a corner while I literally cried. Woman, ladies if you go here and have been treated rudly, PLEASE speak out and report them to hyundai canada. This dealership for the past year has made me feel anxious Going in for a service & I've decided after today's incident to never return here! Gawd I sound like a cry baby but I really HOPE someone will read this and take me seriously enough to not go here and if they do, to remind those men that they have no right to treat customers to the point they did today.

BEWARE! - Scoutsm

BEWARE! Especially female car owners! The manager in the service department at this location is a scammer! I emailed the evidence to the dealership’s general manager and all he did was send it back over to the scammer in the service dept, who continued to lie. I originally had my car towed in because I lost my only key fob and for some unknown reason, the service manager was extremely rude right off the bat. I let him know that his customer service was terrible and he ended up giving me the dirtiest look, then smirked and walked away while one of the other employees proceeded to awkwardly sign my car in for me. Fast forward a couple of days later, they called to tell me the key fob had arrived BUT conveniently now my car battery was dead and it would be $600 to replace it! The battery that was in my car was not installed by Hyundai so long story short, we are pretty sure they swapped my battery out for a dead one because when I contacted the mechanic that did install my battery, he told me that the battery that Hyundai claims was in my car is not the same brand my mechanic installed (he only carries one brand). We aren’t finished taking this up the ladder yet but I wanted to warn people as soon as possible.

Just pure transparency and customer service is phenomenal - Akconsultingfirm

Just pure transparency and customer service is phenomenal and I love the atmosphere and the team

Just drove my 2017 Santa fe Sport all thanks too Sharene... - rielly02

Just drove my 2017 Santa fe Sport all thanks too Sharene Cooper highly recommanded i would certain go back very professionnal sales an very pleasant

Very happy with our whole experience at Bolton Hyundai. - Mary

Very happy with our whole experience at Bolton Hyundai. Staff is efficient, helpful and very fair evaluating my vehicle requirements.

Great service, very knowledgeable people. Will use this... - richard.pickering

Great service, very knowledgeable people. Will use this dealership again. I have a 2021 moonlight blue palisade calligraphy. Easy to book appointments. Lik to look at new and upcoming vehicles too.

Brockville Hyundai is Amazing! - heathheffernan

Brockville Hyundai is Amazing!!! Every time I enter the building, I am greeted with smiles and feel very welcome. The service staff including but not limited to Jason Cook and Kyle Darke have been fantastic to deal with, always ensuring that our vehicle is at its peak performance while Jason Darling is always available to assist us with our needs from parts! Brockville Hyundai has an excellent team, that I would be proud to recommend to everyone!!

My friend had a frustrating experience with Cambridge - arunjoshabraham

My friend had a frustrating experience with Cambridge Hyundai's service department. They faced an engine light issue at 75,000 kilometers, and the catalytic converter was replaced under warranty with the help of Kitchener Hyundai. Surprisingly, after driving only 25,000 kilometers more, the same catalytic converter problem reoccurred. Despite reaching out to Cambridge Hyundai's service team for explanations, they received no clear answers. A claim was filed, but there have been no updates from the dealership in over 2.5 months, even after follow-up calls and emails. The lack of communication and assistance has worsened the situation, with the service manager not addressing the issue. This disappointing experience suggests avoiding Cambridge Hyundai for service problems.

Awesome service Department. - knobbie13bob

Awesome service Department. All work was completed in a timely fashion and sooner than anticipated. Thanks guys great work

We own two cars, both are Hyundais purchased at - jhilborn

We own two cars, both are Hyundais purchased at Clarington Hyundai. Our 2013 Elantra , bought 10 years ago, & our Tucson, bought 6 years ago.Both cars have been serviced only at Clarington Hyundai.Service has always beenexcellent & no complaints.

Not sure if my other review went through. - Angtherunner

Not sure if my other review went through. Service is honest and efficient. Trying to do the best for the customer

Very professional in their dealings with me as a - tervin

Very professional in their dealings with me as a customer. Very helpful in fixing minor issues and explaining how to self fix in future.