64 Ontario FIAT Service Centres

I purchased a vehicle privately and asked if they had any - Bob

I purchased a vehicle privately and asked if they had any service records there was a sticker in the window. She was happy to oblige

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Totally satisfied! - Luvmyfiat

Excellent dealership with excellent customer service. Went in for a problem that Raceway Chrysler could not fix and they totally took control of the situation and rectified the problem. Their customer service is impeccable; within five minutes they provided me either a loaner vehicle, diagnosed the problem and called me by name. They provided me with an experience that Raceway could not, and their auto mechanics are extremely well versed in the vehicle and are able to provide any Fiat owner with the security that a professional is working on their vehicle.

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

I have had no issues at any one dealership ever until I - Carhub Victim # 535

I have had no issues at any one dealership ever until I engaged with North York Chrysler for my Jeep Wrangler. Living in North York, I had alway’s shopped around for oil change prices due to warranty on my brand new vehicle. Different Dealerships would provide different quotes and prices which can vary from $20-$50 dollars. This dealership, Carhub North York Chrysler (NYC) has been used once in December 15 2021, and once on December 6th 2022. Both times, I have received subpar service to borderline rude. Please read below of my account of the deplorable ‘service’ they provide to customers. Dec 15, 2021 - The service desk does not want to get up and assist you standing their for at least 15 minutes. When service is being done, it took several hours to get an oil change done, with no offer of shuttle, uber, or estimated timeline. I wish I could have recorded the snarky, rude and annoyed tone of the desk. I can see in reviews this is not a one time event, and a common theme here. Dec 6, 2022 - Price shopping for Oil changes, NYC beat out neighbouring dealerships so I happily brought the printed out quote they provided me few days ago, and my vehicle to get an oil change. This time, they offered and provided an Uber shuttle to my home 10 minutes away. During vehicle service, I received yet another text message from (Direct Quote) '[Redacted] - Disel synthetic oil and filter change is approximately $275 + tax….Are we okay to proceed?…Best Wishes, [Redacted]" With the time, dedicated to quoting, booking, and taking a day off for service I had no choice but to accept the quote that went from $289 tax in, to $310. Later that week I received a text from staff from NYC asking for a review based on my satisfaction of service. I reviewed that I am disappointed how pricing can change on a whim, and the rudeness of staff. December 13, 2023 - A week ago I booked a service appointment for my Jeep Wrangler, that was having Death Wobble Issues. at 48’000km’s it was well within Warranty, and again I planned on taking a day off to get this issue rectified, along with a Urgent Vehicle Recall. Online booking through Carhub was successful and I eagerly awaited my appointment as the vehicle was unfit to drive due to mechanical error. Dec 13 2023 - I receive a phone call at 9:11am and a voicemail was left. It was 'staff' advising that ‘ there is no body shop on site so we are unable to provide service to your appointment tomorrow’ Dec 13 2023 - I receive a text message from 'staff' via Carhub NYC at 9:40am (direct Quotation) “...It has come to our attention that on your last visit on December 6th 2022 you indicated displeasure with our services and our service centre team. We can no longer fulfill your vehicle service needs to your satisfaction. Therefore, as of December 13 2023 Carhub cannot retain you as a client. For this reason, we suggest you select another Chrysler service centre to provide vehicle-related services. We apologize for any inconvenience this may cause. Thank you for your business over the past year. We wish you all the best for the future” Dec 13, 2023 - I reply,(direct Quotation) “your telling me this one day before an appointment I made a week ago?…someone to call me please” December 13, 2023 - 'staff' Replies; (direct Quotation) “We have been trying to reach you by phone and let voicemail” I immediately called back to speak about this issue, and was advised that she was just passing the message and a manager will call me. On December 13 2023 - Manager Team calls and advises, amongst other things, ‘I read your feedback….and we have a right to choose our customers.” Incredibly disheartening, disbelief, and shame on your service and how you dealt with the your customer service. Do not ask for feedback via a survey to assist you in correcting your own shortcomings during service, and use that as a means to deny service to customers that purchased your brand, under warranty. I will never recommend your Dealership.

Amazing!!! - Ladan

Service staff are very friendly, knowledgeable and go out of their way to help. I've been coming to this dealership since Nov 2015, and can say with confidence that each time has been better than the last and not even one issue that I can mention. My regards goes to Leo (Leonor), Jon and Heather, not only they have knowledge, their customer service is excellent and above average (this comes from a person who works in customer service herself). They amazed me even more by remembering my name and calling me by my first name as soon as I walk in!?! Thanks & Keep up the good work!!!

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

I have been a customer for over 25 years. - Jorge M

I have been a customer for over 25 years. I moved to Toronto about 20 years ago and I have never found any service center that comes even close to the quality of service I have received in xx Catharines. I rather drive all the way there to get the best service than go anywhere else. The mechanics are truly professionals in Dodge/Jeep Chrysler vehicles and multiple times I have seen how accurate they are in their diagnostics. The Service advisors genuinely care for you and provide you exactly what your vehicle needs, they do not sell me service that I don't need and are very good at advising on exactly what is needed to maintain your vehicle. The communication between the service advisors and the mechanics is excellent making them a great team to care for your vehicle. Like every dealer their prices are dealer prices but they have earned my trust and I consider what I pay fair for a job well done all the time. My jeep is now 380,000k and still ticking thanks to their outstanding service and this is my 3rd Dodge/Jeep vehicle that has been serviced by them

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

My initial sales experience with Arman was quite good, he - no more fords for me

My initial sales experience with Arman was quite good, he was very helpful and pleasant to deal with. The service dept here is another story unfortunately. When I picked up my brand new Ram pickup in Dec 22, the tailgate was visibly misaligned and I brought this up. No problem I was told, it could be addressed during the first service visit. It wasn't, in fact I only found out when I came to pick the truck up from service that it had to go to the body shop and there was scheduling conflict etc. No problem, I would have it addressed on the next visit. During the next visit the body shop was closed it was becoming a separate entity and wouldn't be open for a month. Ok, the paint is now wearing off the tailgate and the rear quarter panel where it rubs. I call again yesterday to make an appointment through Raceway service where Emily tells me she can't help, I I have to call the bodyshop and deal with this warranty issue on my own with no help from her or the dealer I bought the truck from. No one answers the phone there and no one calls back. My new $85,000 truck with 19,000 km is starting to rust and no one can or wants to help. Brutal lack of customer service - I would not recommend servicing your vehicle here nor will I ever buy another vehicle from this dealership.

Worst Customer Service - Parts Dept - robco1964

I needed to get power steering fluid on my lunch, and popped into the dealer to pick some up. I stood at the parts counter while the parts guy walked past me 3 times without acknowledging my presence at the desk. I left and made my purchase at another dealer. How hard would it have been to ask what I needed? I gave them a single star rating as there is no negative option.

This has got to be the worst service dealership l have... - Oakville Handyman Services

This has got to be the worst service dealership l have ever dealt with. Took 9 DAYS to install a new transmission on my promaster truck. DON'T take your vehicle there for service. They don't care about your requirements. They have continually over promise.

Amazing Job done ;-) - AMEX ek do teen char

I had my B200 scratched very badly , and was worried about big bill coming my way . I got my vehicle inspected and did regular maintenance with them . The body shop person Patrick did such amazing job for me . and would recommend anyone to see them before call any other collision center . As a customer .Kudos to them and a Great job well done .They made my day .