100 Ontario Cadillac Service Centres

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

Best dealership! Amazing staff!! Knowledgeable,... - Midnitetoker

Best dealership! Amazing staff!! Knowledgeable, professional always there to help. Excellent work whether it is an oil change or a dent that needs to be removed! Go to McGee Motors in Goderich!

I left a cruse Cruze for an Oli change and I was told - Ide Guimaraes

I left a cruse Cruze for an Oli change and I was told that drain plug was too tight and it could break when removed, I didn't given them the go ahead as it would cost me an oil pan replacement, took vehicle to an independent mechanic and I witnessed drain plug being removed wt no effort at all, actually the garage charged nothing for the service. It makes wonder what really happened, I am extremely unhappy and disappointed with the quality of the service rendered, I left the vehicle at Boyer for hours for a simple oil change and I wasted my time taking it somewhere else. I always trusted Boyer for my vehicle but now I have second thoughts about it and I want to hear back from Boyer about it.

Friendly greeting ,Fast , efficient service, clean... - NURBEN

Friendly greeting ,Fast , efficient service, clean waiting room, coffee. Plenty of reading material television on. Car was promptly delivered and had been washed Bonus. All items attended to. Happy customer

The worst dealership ever. - cherylhambly

The worst dealership ever. Do not wash Cadillac do not have loan cars despite pre-booked appt. Takes hours upon hours to service vehicle despite early appt.

Great customer service by CONNOR CREER! Made my visit... - deliajhernandez

Great customer service by CONNOR CREER! Made my visit today a pleasant one. He answered my questions re my 2018 Chev Truck Trax and he even came out to the parking lot to check my car and assured me that my lights etc are ok. Thanks Connor! Keep up the good work!

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

Satisfied, happy and will repeat. - Megavan Simon

I took my 20 year old Camaro into OMS for a check over, oil and lube. Techs also identified some "green" wire issues with turn signals. Over and above type of response from OMS. Thought I'd just get the in and out quicky job, but this was not the case. Front desk told me of the wire issues and "would it be OK to take a bit more time to check it out?" Better than expected service. Bt the way Durham Dodge Sucks and has Big Attitude concerns. Will never go there again. Ever. A1 experience at OMS.

**Great customer service. - Carolina.Howell

**Great customer service. Attention to detail. Andrew and the team were great at service department.

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

Service department not capable and no customer service. - Cutam077

Service department not capable and no customer service. Misdiagnose or incomplete repair and don’t take ownership.

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

Was heading from Sudbury to Ottawa on the Friday of a... - cschevr

Was heading from Sudbury to Ottawa on the Friday of a long weekend pulling a travel trailer. Just before the Arnprior exit around 2:00pm, the truck went into limp mode. We limped to the dealership and the service department said they would take a look. Turned out it was an injector and a harness. They did not have the required parts, but sourced them from two other dealers to arrive by the next morning. They let us set up our trailer outside the gate beside the sales area and provided us with water and electricity for the evening. The mechanic, James, started dismantling the truck late Friday afternoon. At 9:15 the next morning (Sat), James knocked on the trailer door to tell us the truck was ready to go. We're cannot thank Dave, the service Manager, enough for the great way they took care of us. At some point late on Friday, Mike, the sales manager, even came by to make sure we were doing ok. Again, such great service. Thanks, Reid Brothers GM in Arnprior.

Service Department Staff - Natasha - is truly a... - Len Mikulich

Service Department Staff - Natasha - is truly a wonderful, professional, and helpful service provider. As a Senior who appreciates 'Great Service' , I am pleased with her ability to listen, understand my automobile problems, and steps up to care about my vehicle issues. She excels in excellent customer service. Thank you!

Great people to work with - Kenneth Boulton

Technical Assiustant took the time to explain what needed to be done. Because the parts had to come from out of town, the work was done in a timely fashio.

Amazing Job done ;-) - AMEX ek do teen char

I had my B200 scratched very badly , and was worried about big bill coming my way . I got my vehicle inspected and did regular maintenance with them . The body shop person Patrick did such amazing job for me . and would recommend anyone to see them before call any other collision center . As a customer .Kudos to them and a Great job well done .They made my day .