Quantrill Chevrolet Buick GMC Cadillac

Service department not capable and no customer service. Misdiagnose or incomplete repair and don’t take ownership. Misdiagnose or incomplete repair and don’t take ownership. More

Terrible Customer service I think when it comes to vehicle repairs we all know that things don’t always go smooth and even the best technicians don’t always get it right. Howev I think when it comes to vehicle repairs we all know that things don’t always go smooth and even the best technicians don’t always get it right. However what really matters is how the repair shop deals with these situations. When this happens with the good shop that cares about their customers, they apologize for the inconvenience, they try to rectify the issue as promptly as possible, they even give you a discount for the aggravation if they did not diagnose the problem correctly and further repairs are required, or they don’t even charge you at all to correct something they did not do right in a first place. And this is even more so if you have been a loyal customer and provided them with the decent revenue over a number of years. Well, don’t expect that at this shop. First of all don’t expect any apologies for the inconvenience. Also don’t expect them to rectify the issue as promptly as possible because their time is more important than yours and you will have to come back when there is an opening in their schedule. Also don’t expect any discounts or anything like that, in fact they will charge you again for the diagnostics that they failed to perform right in a first place. And if they still don’t get it right, they will do the same exact thing to you again. It is only when you escalate the issue to the management they would start taking things a little bit more seriously, though even then they will keep charging you money like nothing happened. And when they still don’t get it right and you finally refuse to keep paying for their incompetence, their General Manager has a nerve to tell you that they don’t work for free and if they can’t fix it you should not bother coming back. Seriously? Well I guess it explains the attitudes and the business practices of the whole shop. I think this person should be used as a training material to teach customer service representatives of what not to do in this job. I also wonder who would entrust somebody like that to run their business and tarnish it. Oh, did I also mentioned that when they install the part that fails shortly after and needs to be replaced under warranty they don’t even tell you that and instead claim that problem is somewhere else, and of course charge you more money. Bottom line, do yourself a favour and find a better shop to service you vehicle so you don’t end up in the same situation I have. And trust me these shops exist. I have been servicing one of my vehicles at Lakeridge Chrysler Dodge Jeep Ltd. In Port Hope for years and the way they have always dealt with any issues was impeccable often exceeding my expectations. More

Just bought my second car from Quantrill. I am an experienced car buyer. This dealership is a pleasure to buy a car from. Always has good product selection. I deal with Garth Mooney. Kind, I am an experienced car buyer. This dealership is a pleasure to buy a car from. Always has good product selection. I deal with Garth Mooney. Kind, honest, professional salesman. Very knowledgeable. No surprises. Service area is clean and efficient. I don't live in the area, but worth the drive. Have car, will travel. More