My acura TLX intermittently had the Lkas, collision - Joanne
My acura TLX intermittently had the Lkas, collision mitigation problem, auto high beam, cruise control lights on. My car has comprehensive warranty. I understand if the part is not covered, it is a CP job and that I will have to pay for a diag as well. Omid stated even if you have comprehensive warranty on the part, you still have to pay for diag. I wasn't happy but still agreed to proceed. Technician diagnosed and informed Omid that the multipurpose camera is faulty. Also technician claims that I have an aftermarket glass. Omid said the multipurpose camera is covered but he said that warranty department will not warranty my multi purpose camera if they find out my glass is aftermarket. He stated they will ask for pictures of glass and worried if warranty department will kick back claim. Omid said he will try to claim the glass through warranty then proceed with claiming the multi purpose camera afterwards. Guess what after? He says I still have to pay for calibration regardless. If the part is covered, labor should also be covered. So I paid for the diag and left. Anyways several weeks passed and he notified us stating acura will cover half the cost of windshield. So I would have to pay the other half of windshield plus labor which is 981.60 taxes included. If I was to proceed with this CP job, he said he will warranty the camera and switched it up saying he will cover the calibration fees as well.
NOTE: this car was bought from an acura dealership. Was told all parts on car was was OEM. From when I had this vehicle till now, I have never replaced the windshield. In order to sell a vehicle that came back from a lease return, everything equipped with vehicle has to be up to Acura's specs. Clearly wasn't the case. I went to maple acura. Took less than 3 hours to rediagnose and state that camera is faulty. He said he ordered the camera and will follow up with a service appt. I didn't have to pay for a diag. Please see attached files. Bunch of jokers at Markham acura.
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