Policaro Acura

Best dealership with amazing staff Mike Porco has made my family happy for many many years my family happy for many many years More

If anyone wants the best deal for Acura cars go see John Michael in policaro Michael in policaro More

We recently purchased the ILX from this dealership. We were extremely lucky that we got a chance to meet Brendon. Brendon was so helpful, professional and courteous to our needs Brendon went above a We were extremely lucky that we got a chance to meet Brendon. Brendon was so helpful, professional and courteous to our needs Brendon went above and beyond and we greatly appreciate it. Policaro is very fortunate to have a genuine, knowledgeable and professional employee representing their company. It was our pleasure to have had the opportunity to meet him and do business with Brendon. Excellent service! More

THIS DEALERSHIP IS VERY FARE I always use them for servicing the vehicle. On the last maintenance schedule the technician noticed the water pump was leaking and needed to be changed. I spoke to the s servicing the vehicle. On the last maintenance schedule the technician noticed the water pump was leaking and needed to be changed. I spoke to the service manager (Samson Lopez) and I explained that at 80,000 KM the water pump should not fail and this is very unusual. This is my fifth Acura product and never experienced this type of failure. They assured me they were going to take care of it and they just wanted to find root cause of the problem before making a decision. They came back and agree this was a premature failure and replaced the pump free of charge and also recommended to change timing belt and tensors since these three part are usually changed together around 150K schedule maintenance. I agree to pay for the additional parts. In summarizing I feel the dealership is very fair and Acura cares for customer satisfaction. Thank you Policaro. More

I recently purchased a MDX 2018 from this Dealership. Our Sales Consultant , Joshua was Excellent. Extremely knowledgeable and Helpfuly Our Sales Consultant , Joshua was Excellent. Extremely knowledgeable and Helpfuly More

I was shopping arround at dealership for a new vehicle.   I was then introduced to Jon Michael who was very informative and  knowledgeable. With his expertise and professionalism, he made my decision very e   I was then introduced to Jon Michael who was very informative and  knowledgeable. With his expertise and professionalism, he made my decision very easy in purchasing 2019 Acura Tlx which my family and I are enjoying quite a bit. Thank you Michael and the rest of the team including Finance  and Service at Policaro Acura . You were very welcoming from the time I opened the entrance door. More

Took my brand new Acura RDX for a simple tire swap. After waiting for 2 hours my car wasn’t touched and I kept seeing other customers leaving before me with later appointments. When questioned I was After waiting for 2 hours my car wasn’t touched and I kept seeing other customers leaving before me with later appointments. When questioned I was advised we will “rush it”. Exactly what you wanna hear with a 50+k vehicle Will never be coming back to this dealership. They are very disorganized and have some serious issues with customer service More

Excellent Service! Joh-Michael was extremely helpful in answering all of my questions and concerns regarding the purchase of my vehicle! I was extremely impressed with his professionalism, expertise, trans answering all of my questions and concerns regarding the purchase of my vehicle! I was extremely impressed with his professionalism, expertise, transparency and amazing customer service. My entire experience when working with Jon-Michael exceeded my expectations! Marc was also extremely diligent and pleasant to deal with when preparing my paperwork. Thank you for going above and beyond for me! I am extremely grateful and pleased with the entire experience! More

Horrible customer service. We took our 2019 acura rdx to the dealership at least 5-6 times and the problem we were facing with the infotainment system was never fixed. We spoke over the phone with the gener the dealership at least 5-6 times and the problem we were facing with the infotainment system was never fixed. We spoke over the phone with the general manager who just took as an absolute joke. Completely unacceptable behaviour from this dealership. We were forced to continue to drive a problematic vehicle and continue to give the monthly payments without the problem being resolved. We are no experiencing problems with the parking sensors as well. The infotainment shuts off randomly and it is getting very frustrating. More