152 Nova Scotia SRT Service Centres

Took new Jeep in for service that was bought there and - dougdoherty

Took new Jeep in for service that was bought there and got it back It is in worse condition then when it was dropped off. Parts missing, not working and leaking windshield ( they did take out and put back in)

I experienced a friend of mine who was having work done - Bender

I experienced a friend of mine who was having work done that was necessary due to a previous visit where they admittedly caused the problem and then they charged him for the parts and labour and the manager was unwilling to leave his office which we could plainly see through a glass wall to speak to my friend about the issue

great place to get vehicle serviced, no issues with staff - paulise

great place to get vehicle serviced, no issues with staff . prompt courteous, very clean appearance .

I’m extremely dissatisfied with the service after - Kristi.brown

I’m extremely dissatisfied with the service after purchasing an extended warranty for my vehicle, I recently had 2021 Kona in for service and I was given a rental vehicle for five days under the terms of my extended warranty. However, they were unable to fix my vehicle within the five day period because of staffing issues causing me to have to pay out of pocket for three additional days of a rental. When I sent a letter to the service manager Jim Schimpf, to discuss this as I felt like it shouldn’t fall upon me to pay for my own rental due to staffing issues on their part, I received zero response. I went in person to try and speak to him directly, and he refused to see me. I no longer have confidence in the service levels at this dealership and the product as a whole and seriously doubt I would own another Hyundai product. A very dissatisfied Customer

I have two Mazda’s a CX5 and a Mazda 3, both great cars.... - Barryg

I have two Mazda’s a CX5 and a Mazda 3, both great cars. The sales team at Steele Mazda were amazing, I cannot say enough positive about them. However Steele Mazda’s service is not a positive experience. I have enough disputes with them that I have now moved the service of both vehicles to a private company. The last disagreement was over them unable to remove a nut from the 2017 Mazda 3 so they could do an alignment. In order to remove the nut they would have remove and replace part of the front end to the tune of 8 hundred and some dollars. My private mechanic did an alignment on the car and there was no nut “frozen”. I let you judge why a small mechanic shop could do what a well equipped Mazda dealership wanted 800 dollars for. My total bill at the other shop, for oil change, change over of seasonal tires and an alignment was 2 hundred dollars. The CX5 wipers have never cleared snow properly, it is dangerous to drive in the winter storms. Their hi tech shop have never been able to fix that problem either. The latest solution is I go buy winter wipers from another dealer as they do not sell them. The final complaint is how some of the staff, and I emphasize some staff, which rotate fairly frequently, are allowed to speak to customers. The last time I was in a service advisor told me to go and sit and wait, like I was a child, when my car was not coming out of service. She did not go in to see what was happening. That was when I lost it and I am not proud of that. But I will never ever have a car serviced at Steele Mazda again.

I had four winter tires installed here,great service... - fuzzybear

I had four winter tires installed here,great service including oil etc. Had my car back in no time,I will be back !!!! Great looking dealership,very friendly and knowledgeable.Thanks to Steele Volkswagen and the service department !!

I bought my vehicle new at this dealership, kept up my... - essie58

I bought my vehicle new at this dealership, kept up my warrenty checks as specified. This dealership did not check my car as they stated as I found out the hard way that my brakes needed replacement and they never checked or replaced as needed. Had to make an emergency visit to another Kia dealership who had to do a major brake job when I was travelling. This kind of thing should never happen.

Limited Options - MaggieAnnBee

I work Monday to Friday 8-4 and their service centre is only open Monday to Friday 8-5. Apparently they can be open until six on the evenings and on Saturday 9-1 to SELL you a car, but when the car you bought from them needs an oil change you better believe it has to be done during business hours. In order to get an oil change my options are to be late for work and leave work during lunch, to use the shuttle, leave work early, or go somewhere else. The last time I had an appointment for 3:30 (which involves leaving work early) they called me to remind me to be there by 3:30 sharp since they closed at 5:00. When the last time I was there for 3:30 my car sat outside waiting for fifteen minutes. Very unimpressed.

Professional - Friendly - Positive Experience - Chris123

Recently purchased four (4) tires from Tri-County Ford. Very pleased with the price and quality. They installed, balanced tires and did the wheel alignment in a very appropriate time frame. Their service is always 2nd to none!! Thanks again Paul and Mike!!

Very good - tacoma

I went to pick up tires and rims but was unable to pay for them due to a power outage at the Dealership, the Parts manager called me later in the day and got my credit card number and then he delivered the tires to my house, excellent service.

Excellent - JanM

They are very reliable, efficient and competent. I rely on them, and have done so for seven years. Also, they communicate well with me, and respect my time.

I went in for an oil change which is usually about $50. ... - Mustgoplaces

I went in for an oil change which is usually about $50. The total cost was $100, because they upgraded the oil to the most expensive they had with out asking for my consent. They told me that the truck needed a water pump and it would cost $212 to replace it. I had to ask the owner of the truck and said. I would get back to them. when I made the service date I confirmed the price was $212 installed they confirmed. The total bill was almost $492. The service manager Donna Dion, talked to the owner Gordon Muise, then asked me for my keys to check the vin number on the truck, walked to the door turned around and waled over to me and informed me that the owner said that I was to pay the or they were going to keep my truck. I asked Donna Dion if I could talk to the owner and she said " Gordon Muise does not to be bothered with you. They never apologized for their error in the quote, or for lying to me in order to get my keys. This is not what I would call good customer service, or a good dealership. The other people in the waiting area were unhappy with the customer service and said they were going to get their warrantee work done elsewhere next time. If you get work done here expect to pay more than the quote, and bring extra keys. You probably will not be happy, and the owner probably won't want to be bothered with you either.

Gone downhill - sixcolors

The service department used to be much better. Lately they don't follow up and you have to spell everything out and keep checking with them so that they do what you ask them and not something else, or don't bother doing it at all.