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Auto Service -Poor Service - Poor Customer Relations... - Previously Loyal to Honda
Auto Service -
Poor Service - Poor Customer Relations
2017 Civic with chronic air conditioning issues - warranty covered
First call, part not available, advisor didn’t run VIN to determine proper parts required. A call to Honda Canada was required to clarify part in stock.
Visit to dealership for diagnosis - service advisor informed that a/c repaired but later found that a compressor needed, part on order.
No loaner cars, get a rental at my own cost.
Contact Honda Canada - Honda Plus would not normally cover rental -refer back to Dealer for consideration to pay rental (goodwill) Service Manager declined
Spoke with General Manager - he indicated that they called Honda Canada and later discovered they had not attempted to contact . Refused rental
Requested a copy of my work order. After long delay was advised that Civic did not need a compressor at all.
Did I ever really need a compressor??
General manager advised that inconvenience for manufacturers defect is the customers problem.
Not professional. Not respectful.
Worst Dealership I have ever dealt with in my life.... - Disgusted
Worst Dealership I have ever dealt with in my life. Dishonest sales manager, poor customer service when there is a problem and ethics are right out the door. Last purchase from this dealership.
We had an absolutely fantastic experience at Colonial... - Kate
We had an absolutely fantastic experience at Colonial Honda and specifically with Mr. Ryan Rogers! He has honesty, integrity, and went above & beyond for us!
Ryan was very friendly, brought us right in and took the time to listen to our situation and provide honest advice and subsequent customer service. My partner and I would definitely go to Ryan first for anything Honda related! We strongly recommend going to Ryan if you are looking for an honest, fair, and fun Honda experience!
Best Dealership in my 50 years of driving - PaulR
In January, 2020, I purchased my fifth new Honda since 2002. Marc MacKinnon was the salesman. Marc took about an hour following the sale going thru my new CR-V, including setting up my phone, driving to the gas station for a complimentary fill up. Always had positive experiences at Portland Street Honda over the years, including the services department. They always had things done correctly and on time.
Unprofessional, Unapologetic, and Unorganized - CarBuyer5
Stopped in one evening to test drive some vehicles and walked around aimlessly in the showroom until one person noticed no one was helping us and eventually got us in contact with a sales rep (even though many people had noticed us there but never even said Hello let alone ask if we needed something). That wasn't a big deal but the rest of the experience was far from satisfactory. We began with a test drive of a used car and were told the odometer was around 140,000 km but after turning on the ignition it read over 170,000 km, which was far more than we were hoping for or expecting. After returning from that quick test drive, our sales rep presented us with a CR-V with around 94,000 km (apparently) but we found out it couldn't be test driven till the next day. So we made an appointment to meet at 2 pm. We showed up at 2 pm, but couldn't find our rep until 2:15 ish, which was a little frustrating. Regardless, we went to see the CR-V that we were interested in, but upon arrival and turning on the key, the odometer read 172,000 km. That was almost double the original amount they told us and we were getting very frustrated. The sales rep then did some research within their database to find vehicles with lower kilometres but it was becoming difficult to trust what the database was saying. Even a third vehicle on the computer had a photo of the odometer reading one number but the amount inputed into the database showing much lower. We expressed our distrust in the credibility of their company and how we weren't pleased to be wasting our time there to the sales rep. The rep relayed this to their manager but only returned a message to us that their manager was sorry; the manager couldn't even approach us in person and apologize for the confusion. The blame was just shifted off to other employees from away who are supposedly responsible for inputting this data. Even today as I was browsing Kijiji for vehicles I noticed Bruce Honda posted another CR-V listing (after we demonstrated our frustration to them). Yet, to no surprise, it was posted with an inputted odometer reading of 143,000 KM and a photo of the dash clearly showing 172,000 KM right in the same posting. The entire experience was handled very unprofessionally and unsympathetically for an organization that should be helping streamline the process of buying a vehicle in a day where we could easily hop on Kijiji and avoid paying ridiculous "administration fees." Bruce Honda needs to realize that every customer (even if I'm only looking at a $10,000 used car) is important because not only will I NOT purchase from there, I will be telling others about this experience and unprofessionalism. Consumers today have many choices from online sales, auctions, dealerships, etc. Therefore, if they want to succeed in a competitive industry, they better realize how to treat customers knowledgeably and respectfully.
Great experience-awesome customer service-best dealership - lee.smith.ca
Great experience with amazing people looking to provide an awesome customer service. Ed and Eric made the deal very smooth. A phone call was more than enough to choose the car and agree on the price which made taking the vehicle very easy (walk in, sign the papers, take the keys and congratulations). Best dealership in Atlantic Canada.
Thank you guys and keep the same service.
The Worst I Have Dealt With In 13 Years!!! - FUHonda
I could go on and on. But long stories short. They would not honor my extended warranty for rediculous reasons. On three occasions. One occasion, I even got the car home and my trunk liner was still tore apart, and their tools were still inside. On another occasion. They could not even perform the work I was scheduled for. This was my first Honda. And my last. I even contacted management without a response. This dealer is NOT interested in making the customer happy. They care about $$$. That is all. That can be said about all dealers YES. But I also work with someone who has received the same kind of treatment there. Even my salesperson would not help me out when I was being railroaded by the service department. I have a dash cam in my car. And it recorded them standing around in the shop. When they said they had no time. I caught them bad mouthing myself and another customer. And they once charged me 30mins labor for replacing a clip that broke in my dash. They actually only spent 5mins on it. I will stop here. But there are other things I could list. Bottom line. Avoid Port Honda. I hope others will share their experiences here about them as well.
I should also add. That just after I purchased my new car there. I purchased 4 extra performance wheels. Had them install new tires on them. All 4 brand new wheels were damaged. Clearly. And could not be missed. It shows the intelligence level of the techs there. Idk about you. But if I were installing brand new tires on brand new wheels. And the machine ruined the first wheel? I would stop. And not do the other 3. I had to fight to get them replaced. (First they wasted money trying to resurface them)