B1 servicing - happyhondabuyer-multipletimes
very accommodating to fit us in as per our schedule needs......work all completed on time and actual work thoroughly explained to us....well done!
Very Bad Service - venk
Capless gas tank is a failure for Honda Civic 2017. During winter the gas tank flaps freezes and its so difficult to removes the ice from inside the flaps. When asked the service about this, they replied " use a plastic bag on it so that water or ice doesn't enter your gas tank anyways NOTHING WRONG IF WATER GOES INSIDE THE GAS TANK". Feeling very upset after buying from these guys. Will never go for COLONIAL HONDA again in my life.
Given the wrong brake pads - Honda Civic 2014
I bought a set of brake pads a month ago for my 2014 Civic and I put them on my car, After installing them I would get a rattle sound when driving over a bump and when I went from forward to backwards I would hear a clunk. So I took them apart thinking maybe it was the caliber or slider pins not working properly. After inspecting still not able to figure out the problem, I was really getting frustrated with this problem so I took my car to a mechanic and when he put my car up on the lift he noticed the pads weren’t setting on the slider, so come to find out after all this and paying for a mechanic I was given the wrong brake pads. I live 1hr from Portland Street Honda so I had to make a special trip there. I talked to the Parts department and since I didn’t have my receipt they couldn’t help me in any way. They admitted they made the mistake but still couldn’t do anything without my receipt and for some reason they couldn’t find me in their system. After not getting any help with their mistake I left their and went to Colonial Honda in Halifax where I would normally go because their service is A 1 and bought my pads. I will never step foot in Portland Street Honda again. I called Honda Canada customer relations, they’re looking into this .
Misleading and damaging - concernedcustomer
I was mislead on the amount I was paying for my car when doing a trade in due to damage caused by the Service Centre. Don't go here if you expect to be treated nicely because I was treated horribly by thee Service Manager twice and the GM isn't much better.
Unprofessional, Unapologetic, and Unorganized - CarBuyer5
Stopped in one evening to test drive some vehicles and walked around aimlessly in the showroom until one person noticed no one was helping us and eventually got us in contact with a sales rep (even though many people had noticed us there but never even said Hello let alone ask if we needed something). That wasn't a big deal but the rest of the experience was far from satisfactory. We began with a test drive of a used car and were told the odometer was around 140,000 km but after turning on the ignition it read over 170,000 km, which was far more than we were hoping for or expecting. After returning from that quick test drive, our sales rep presented us with a CR-V with around 94,000 km (apparently) but we found out it couldn't be test driven till the next day. So we made an appointment to meet at 2 pm. We showed up at 2 pm, but couldn't find our rep until 2:15 ish, which was a little frustrating. Regardless, we went to see the CR-V that we were interested in, but upon arrival and turning on the key, the odometer read 172,000 km. That was almost double the original amount they told us and we were getting very frustrated. The sales rep then did some research within their database to find vehicles with lower kilometres but it was becoming difficult to trust what the database was saying. Even a third vehicle on the computer had a photo of the odometer reading one number but the amount inputed into the database showing much lower. We expressed our distrust in the credibility of their company and how we weren't pleased to be wasting our time there to the sales rep. The rep relayed this to their manager but only returned a message to us that their manager was sorry; the manager couldn't even approach us in person and apologize for the confusion. The blame was just shifted off to other employees from away who are supposedly responsible for inputting this data. Even today as I was browsing Kijiji for vehicles I noticed Bruce Honda posted another CR-V listing (after we demonstrated our frustration to them). Yet, to no surprise, it was posted with an inputted odometer reading of 143,000 KM and a photo of the dash clearly showing 172,000 KM right in the same posting. The entire experience was handled very unprofessionally and unsympathetically for an organization that should be helping streamline the process of buying a vehicle in a day where we could easily hop on Kijiji and avoid paying ridiculous "administration fees." Bruce Honda needs to realize that every customer (even if I'm only looking at a $10,000 used car) is important because not only will I NOT purchase from there, I will be telling others about this experience and unprofessionalism. Consumers today have many choices from online sales, auctions, dealerships, etc. Therefore, if they want to succeed in a competitive industry, they better realize how to treat customers knowledgeably and respectfully.
Great experience-awesome customer service-best dealership - lee.smith.ca
Great experience with amazing people looking to provide an awesome customer service. Ed and Eric made the deal very smooth. A phone call was more than enough to choose the car and agree on the price which made taking the vehicle very easy (walk in, sign the papers, take the keys and congratulations). Best dealership in Atlantic Canada.
Thank you guys and keep the same service.
The Worst I Have Dealt With In 13 Years!!! - FUHonda
I could go on and on. But long stories short. They would not honor my extended warranty for rediculous reasons. On three occasions. One occasion, I even got the car home and my trunk liner was still tore apart, and their tools were still inside. On another occasion. They could not even perform the work I was scheduled for. This was my first Honda. And my last. I even contacted management without a response. This dealer is NOT interested in making the customer happy. They care about $$$. That is all. That can be said about all dealers YES. But I also work with someone who has received the same kind of treatment there. Even my salesperson would not help me out when I was being railroaded by the service department. I have a dash cam in my car. And it recorded them standing around in the shop. When they said they had no time. I caught them bad mouthing myself and another customer. And they once charged me 30mins labor for replacing a clip that broke in my dash. They actually only spent 5mins on it. I will stop here. But there are other things I could list. Bottom line. Avoid Port Honda. I hope others will share their experiences here about them as well.
I should also add. That just after I purchased my new car there. I purchased 4 extra performance wheels. Had them install new tires on them. All 4 brand new wheels were damaged. Clearly. And could not be missed. It shows the intelligence level of the techs there. Idk about you. But if I were installing brand new tires on brand new wheels. And the machine ruined the first wheel? I would stop. And not do the other 3. I had to fight to get them replaced. (First they wasted money trying to resurface them)