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Colonial Honda

Halifax, NS

3.0
24 Reviews

2657 Robie St

Halifax, NS

B3K 4N9

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24 Reviews of Colonial Honda

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April 16, 2021

"I went to see the Honda CRV. After being shown all the..."

- Elaine

I went to see the Honda CRV. After being shown all the features of the vehicle I asked for a price. I was immediately asked to go to the salesperson’s office to work out a price. I told the salesperson I was only looking at this point but would like to know the price. After a bit of persistence I was given the price. I thanked the salesperson at which point I was informed that the salesperson was not getting paid for the time they had just spent with me and they got paid on commission only. I have bought enough cars to know how car sales people get paid. I was totally turned off by this approach and if I do decide buy a Honda it will not be from this dealership.

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Recommend Dealer
No
Employees Worked With
Luv
March 28, 2021

"I will never purchase another car at this location..."

- Dawn

I will never purchase another car at this location because if it has to be serviced there for anything under warranty or serviced at all you might as well forget it. The guy I purchased it from was great (Rick ?) and very helpful. Then I had to have it serviced but was still under warranty. I bought the car in July and around October I noticed when the fan was on the front window it just screamed (kind of like when you were kids and put playing cards in your bicycle spokes only 10 times louder) because it goes right to high when you put it on. I finally called the service department in December to have it fixed and made an appointment for 11:45 am. I dropped the car off the night before because I am a 40 minute drive away and I didn’t want to fight morning traffic. I went back the next day to get it at 3:30 because I had to be somewhere at 4:30 and they told me it hadn’t been taken in yet. I was not a happy camper and told them my appointment was for 11:45am and they proceeded to tell me that because it was a drop off and I wasn’t here waiting for it the technicians take the vehicles that have customers in the waiting room. So I asked why they take appointments because it’s quite obvious it was like I didn’t have one or need one. I told them to give me my keys even though the guy at the desk said I was next in line haha and he gave me a card and said to call them and let them know when I was coming back and they would make sure I got in right away. I couldn’t get back in until January so again I dropped it off the night before and the next day I picked it up and they told me that the technician couldn’t find anything when he ran the diagnostics on it but he did hear it and his higher powers told him to just replace the motor in the fan. As usual nothing was done that day either and they said they would let me know when the part comes in. They texted me and 2 days later I dropped it off again the night before and I told them I needed by a certain time and it was ready but this time the service desk told me that they replaced the motor but when they got it back out to the parking lot it was doing it again so they took it back in and again ran the diagnostics on it and found nothing. I was so mad at this point that I took the car and left and called them the next day. I didn’t hear anything back from them for 2 weeks when they texted me and said their techline told them to replace the whole HVAC system and that it was ordered but no ETA at the moment and that I will get a call when it arrives. Well that was January 29th of 2021 and March 16th I still hadn’t heard back from them so I texted them and said it’s been a month and a half and just wondering if the part arrived yet. Two days later I get a phone call and look and that, the part is there so I make another appointment because they said they would have to have it for maybe a day and a half and I said that was fine that I would drop it off the night before again. The appointment was for a Wednesday and Thursday I get a call saying that the HVAC was done but while the technician was fixing it she noticed the brake light switch was broken but was not sure if she did it while fixing the HVAC but they would go good for it. Good thing cause it wasn’t broken before I took it there. Now they have to order a part to fix the switch and now I can’t get my car until Friday. I pick up my car on Friday and didn’t notice until I got home that their was a piece of my car laying on the floor in the back behind the drivers seat. I took a picture and sent it to them and expressed my dissatisfaction and they texted me and apologized and said it looks like the tech made a mistake (DO YOU THINK) and could I bring it back Monday or whatever day is good for me. I was ready to chew nails by now as you can imagine. After telling her that I can bring it in on Monday but I only have 2 hours between 12pm and 2pm I realized that this whole ordeal cost me almost 7 hours of driving there and back. I also had to get back and forth to work during all of this. I usually deal with Portland street Honda and have for many years and never had a problem and will be going back to them. So I still have to go back and we will see how that goes. You would think they would be polite and send a tech to me but not so.

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Recommend Dealer
No
Employees Worked With
Don’t know their names
January 29, 2021

"Thank you for making my daughters first brand new car..."

- maureen.hanson

Thank you for making my daughters first brand new car purchase flawless! Everybody was very helpful and knowledgable. Love Honda civics thanks to Matthew Dickie and Alicia McPherson

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Recommend Dealer
Yes
Employees Worked With
Matthew Dickie
January 05, 2021

"These reviews must be written by Honda employees. This..."

- yankees.suck

These reviews must be written by Honda employees. This service centre is by far the worst I have ever experienced. Never on time. Full of excuses. Zero customer service and ignorant disinterested staff. Total garbage.

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Recommend Dealer
No
Employees Worked With
Service desk
November 21, 2020

"Love the friendly staff! We only service it at Colonial..."

- Lisa

Love the friendly staff! We only service it at Colonial Honda. We love the videos we get when our car is in for service. Highly recommend!!

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Recommend Dealer
Yes
Employees Worked With
Jon
November 03, 2020

"Truly awful experience with the service department...."

- Jacob MacDonald

Truly awful experience with the service department. Nearly scammed me out of $1100 dollars. I had an issue with my car causing it to stall randomly. They tried to tell me all 4 cylinders were misfiring. (Despite no check engine light) They told me I needed to replace all spark plugs and coils, AND do a valve adjustment. They said it'd cost about $1100, which would have crippled me financially at the time. I did some more research and found another mechanic. Long story short, a simple test found that it was a bad EGR valve; a $400 fix. The car has been running smoothly since for almost 2 years now. Colonial Honda would have run my bank account dry, and still not have fixed the problem! Not only that, the other mechanic told me never in all his years of work has he ever had to replace all 4 coils at once. ($90 a piece) It just doesn't happen like that. Colonial Honda was willing to scam me into doing it! Thank god I got a second opinion and you should too, because clearly these "technicians" can't diagnose anything. Oh yeah and they charged me $109 for the bogus diagnosis.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Technician 533
August 20, 2020

"Very friendly and quick service, they went above and..."

- Aliciawillar

Very friendly and quick service, they went above and beyond to make sure we were taken care of AND THE VIDEO THEY SENT US WAS AWESOME

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Recommend Dealer
Yes
Employees Worked With
Anthony
August 18, 2020

"Love this dealership! We have bought 2 Honda's over the..."

- Robert1946

Love this dealership! We have bought 2 Honda's over the past 4 years and have had great service. We bought an Odyssey in 2016 and a Civic in 2019. We shopped around before buying the Odyssey and had the best experience at Colonial. That's why we bought there. Bruce made us feel comfortable and always responds to us when we have a question about the car. Also dealt with Jessie in service and she's great! Highly reccommend!

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Recommend Dealer
Yes
Employees Worked With
Bruce, Jessie
July 17, 2020

"We had an absolutely fantastic experience at Colonial..."

- Kate

We had an absolutely fantastic experience at Colonial Honda and specifically with Mr. Ryan Rogers! He has honesty, integrity, and went above & beyond for us! Ryan was very friendly, brought us right in and took the time to listen to our situation and provide honest advice and subsequent customer service. My partner and I would definitely go to Ryan first for anything Honda related! We strongly recommend going to Ryan if you are looking for an honest, fair, and fun Honda experience!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Rogers
July 01, 2020

"Will try to sell you cars they don't own, and ignore you!"

- grichardson1999

I booked an appointment with the sales manager Anthony to view and buy a vehicle, they still made the appointment for me knowing the car has been sold for days. Then they proceeded to tell me that there is another model similar to that one but that car wasn't on the lot, nor even on their inventory. The customer service was disgusting I waited for an hour to even be spoken to if I didn't walk in an office that the staff members were chatting in I would not have been "taken care of". I even asked the receptionist if she knew where the dealer was and she said that she didn't know his number. People came in, went on test drives and came back before I was helped. Very unprofessional, unorganized and rude staff.

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Recommend Dealer
No
Employees Worked With
Anthony Stundon, Ryan Rogers
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