Ceilidh Honda

Auto Service - Poor Service - Poor Customer Relations 2017 Civic with chronic air conditioning issues - warranty covered First call, part not available, advisor didn’t run VIN to determine proper parts required. A call to Honda Canada was required to clarify part in stock. Visit to dealership for diagnosis - service advisor informed that a/c repaired but later found that a compressor needed, part on order. No loaner cars, get a rental at my own cost. Contact Honda Canada - Honda Plus would not normally cover rental -refer back to Dealer for consideration to pay rental (goodwill) Service Manager declined Spoke with General Manager - he indicated that they called Honda Canada and later discovered they had not attempted to contact . Refused rental Requested a copy of my work order. After long delay was advised that Civic did not need a compressor at all. Did I ever really need a compressor?? General manager advised that inconvenience for manufacturers defect is the customers problem. Not professional. Not respectful.

The excellent service starts when you call in for an appointment and continues at the reception desk when you arrive and leave !!! It's always worth the drive from Cape Breton Island !!! Thank You !!!

I aad gotten a "Maintenance Reminder" come up on the car. I went to the Dealer and was given an appointment time and reassurance that the car was fine unitl the appointment time (about a week later). I arrived on time and my appointment started on time! In the course of the work being done Natasha came to me to explain very clearly and very well that I needed brake replacement on front and back wheels. I agreed form the work to be done. Natasha offered to have the courtesy car to take me if I wished to go someplace. But I said I was fine to stay. The staff were very friendly in offering of there was nything they could get me or do for me. The work was completed in the time given. I was soon on my way again feeling more confident about my vehicle. My thanks to Natasha and the skilled staff at Ceilidh Honda. Thank You!

The staff listened to my description of the problem and in a short period of time found the solution and as always were efficient and friendly.

Quick efficient, service as usual at a reasonable price. Limited wait time. Always have my Honda serviced here, worth the hours drive from Antigonish county

very accommodating to fit us in as per our schedule needs......work all completed on time and actual work thoroughly explained to us....well done!

Had a oil change scheduled, appointment was on time, price was right no surprises. Overall pleased with the service and the employees. Everything was explained and was in and out within 1/2 hour.

Had some time this fall to check various dealers in Nova Scotia on tires and rims for a Honda Ridgeline. Ceileigh Honda was lowest price also had a good knowledge of tires , fast and friendly service

As always the appointment was scheduled at a convenient time. The service staff are always friendly and the work completed effectively. The service staff are the main reason we have dealt cars 3 times at this dealership., the are truly an asset. Ron

Friendly and knowledgeable staff. Quality work completed to my satisfaction and faster than I had anticipated ( no need to bring a lunch). Cost reasonable as I expected. It is always a pleasure in dealing with the dealership. Roger Swarbrick