Perfect Buying Experience - J Munro
Was in the market for a new truck and Brad Pond found a truck that met out necessities, and then went above an beyond to personalize it to exactly what we wanted. He was able to address all the questions and concerns we had. He provided us the information and gave us our space to make a decision on our own time. No pressure, and no stress.
I would deal with Brad and Steele (O'Leary) GMC again without hesitation.
Wasted my time and cost me money... - andrewt29
Mark Van Tassel contacted me regarding a 2010 cadillac cts that he had for sale. My father had been up to see it on June 30th. Mark sent me a video of the vehicle and we emailed each other over the period of a week working out a deal and settled on a final sales price with taxes and fees which I had agreed to. I was flying in from Alberta to specifically purchase the vehicle. On June 7th I emailed Mark to remind him I would be there on the 8th to pick it up. I received an email and only an email... no phone call, to advise me that he made a mistake and someone had a deposit on the vehicle already and they had sold it!!! What a ridiculous situation. Do they not have computers to log and record these things???Their excuse was that no one put a sold sign on the car haha. I made a phone call and spoke with Mark who wasn't too helpful and just said sorry. I then spoke to his boss Shea and again all he did was apologize and said he would try and find a similar vehicle for me. I haven't heard from him since. He also said the owner would phone me regarding this issue and he has not contacted me either. Not surprised. So I lost $800.00 in airfare coming to pick up this vehicle from Alberta, $50.00 for setting up and cancelling an insurance policy and all the time I wasted speaking to Mark about a vehicle that wasn't even for sale. What poor service. Save yourself the hassle and buy from Clarks in Fredericton. This place is a joke.
Shady dealings from this dealership - Karen
I purchased a used car. Immediately multiple issues came to light. Some of these issues were definitely known to the dealership and conveniently covered up/unacknowledged at the time of sale/purchase. One issue was covered under warranty. All other issues were left for me to repair/pay for/deal with. In their words when asked about a specific issue: "I don't know what you're going to do about that, but what else?" I am left with a definite distrust of this dealership as they certainly had no interest in looking after me once I had signed on the dotted line. Out of sight, out of mind must be their motto. I am left with a car I paid to repair and which may have many more issues to come up.
Staff are neat and polite. On all other counts that concern me as the purchaser, I would issue 0 stars.
Feel free to contact me: 506-856-8540 Ask for Karen