33 British Columbia Nissan Service Centres

Took my car to a charger in Maple Ridge and it started - Lindsay.j.hunt

Took my car to a charger in Maple Ridge and it started beating/flashing. Wouldn’t take the charge. Online said it may be my charging port is compromised. No other public chargers were available. I called Nissan and asked if I could use their charger to test the car. They said, ‘No, our charger isn’t public.’. I said, my car is a Nissan and might be having an issue. I need to use their charger for a moment to determine if it’s the charger or the car. They asked where I bought it. I told them Chilliwack Nissan. They said I still couldn’t use their charger as they were charging their clients cars…. I reminded them that it is a Nissan that may be having an issue. If it won’t take a charge, then I’d have to leave it there for warranty work as I couldn’t go anywhere. I only needed a moment to determine if it was the car, or the charger. They still said no…🤨

Very disappointed with the service provided by the - (Jason) L

Very disappointed with the service provided by the Service rep - not sure what his name was, but he was very rude and unprofessional. I had nothing but run arounds with him. I book a service for my 2022 QX80 warranty oil change a month ago. When I got to my appointment after 1 month wait, he told me everything was covered and took my information down. When I got there for service, he told me that I need to go to a different dealer ship because it is not Infiniti. Something he should of check with my VIN when he was pulling up my file. but instead he gave me attitude only to tell me thanks for taking the day off work and showing up but we cant work on your car at this location. However: The lady who work in the parts department was very professional and friendly. Kudos to her!

"Either tow your car from our dealership or put 4 new - SUKH

"Either tow your car from our dealership or put 4 new tires on it" I assisted my elderly mother when she damaged a tire beyond repair on her 2017 Nissan Rogue. We could not find the wheel bolt lock key. I approached Steve Hannon at Applewood Nissan Langley to purchase a new one and was told that I would need to bring the vehicle into the shop to purchase one and that they don't lend out their master bolt lock keys. I had the vehicle towed into this dealership. When I arrived I requested to have them remove all 4 wheel bolt locks off using their master key and replace the temporary tire in the place of the damaged tire. Steve Hannon told me that it is their company's policy to not do this as it is possible that I wreck the differential by driving the vehicle with a temporary tire on it. He told me, "Either tow your car from our dealership or have us put 4 new tires on it". I returned a short time later that day and sited pg#429 of the Nissan owner's manual saying that there is no warning stating that I could wreck my differential by driving on the temporary tire that Nissan provided with the car. If Nissan did not want me to drive on a temporary tire they would not provide one. He then had the spare tire installed and removed the wheel lock bolts. I drove away. I wrote to Nissan Canada about my experience who directed me to speak to the management of Applewood Nissan. I wrote to Lyle Menagh who has not contacted me.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I just had my 2017 Leaf in for routine maintenance. - Ranald Donaldson

I just had my 2017 Leaf in for routine maintenance. The experience from start to finish was seamless, starting with the phone call I made to book the appointment. My original sales representative, Jag Sahota, had e-mailed me with a reminder that the servicing was due. Jag has also called me randomly since purchase, just to ensure that the Leaf is performing to specs. Costs were quoted in advance when I brought the Leaf in for servicing, so there were no last-minute surprises. On this occasion, I dealt with both Kaylee and Camille as service representatives. They were personable and professional, and their organizational skills were very apparent. In the past, with other vehicles at other dealerships, my personal exprience was that routine maintenance visits were plagued with upsell attempts. Campus Nissan just doesn't do this - they are an absolute credit to the automotive industry. Overall, I would highly recommend Campus Nissan.

Routine service - g-mrogers

Just moved to Courtenay from Cranbrook. My Nissan truck was serviced by Cranbrook Nissan and they were great. My truck was serviced by Courtenay Nissan and the service centre was great. I will be going back for my next service. Garry R

I am writing to express my deep dissatisfaction and - lgordon

I am writing to express my deep dissatisfaction and disappointment with the installation of windshield wipers on my vehicle at this establishment. I feel compelled to bring this matter to everyones attention and share my experience, as I believe it reflects a significant lapse in the quality of service provided by this company. On Jan 20th, 2023, I visited this service centre to have new windshield wipers installed on my vehicle. Two months after the installation on March 31st, 2023, I noticed that the wipers were not functioning properly after I had raised them to scrape snow off the windshield. They were making a funny noise and when I inspected further I noticed one had become loose and came off easily as I was attempting to fix it. In this process the wiper arm snapped back into place and cracked the windshield glass. After ensuring that the windshield blades were faulty by the service technician the replaced the windshield glass, I promptly returned to ensign pacific to address the issue and request a resolution. Regrettably, the customer service I encountered with Will Reyes during my visit was equally disappointing. The entire staff seemed disinterested and did not take my concerns seriously. Despite my insistence that I be reimbursed for the broken windshield, my request was met with apathy and a dismissive attitude. I was astounded by the lack of attention to detail and the substandard workmanship exhibited by your technicians. It is unacceptable that such a basic task was not carried out correctly, considering that it is a routine service provided by your company. As a result of this poor service, I had to endure additional expenses to rectify the mistake made by your technicians. This incident has not only caused me frustration but also eroded my trust in your company's ability to provide reliable and satisfactory service. I firmly believe that it is essential for businesses to be aware of the impact their actions have on their customers and the reputation they hold in the community. Furthermore, this company needs to review training procedures, quality control measures, and customer service protocols to ensure that such lapses do not occur in the future. Customers should be able to rely on your company for professional and reliable service, and it is crucial to uphold these standards consistently.

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Had new front brakes installed this morning Thanks to Sam... - .bob

Had new front brakes installed this morning Thanks to Sam for another great job. He has kept my Murano in very good condition ever since I first went to Jonkers.

I had an issue with my Rogue that baffled me. - sawish

I had an issue with my Rogue that baffled me. Took it for servicing and James figured it out quickly and made the adjustment needed. Great, friendly service. This is the second time I have dealt with James and he is friendly and gets the job done. Thank you!

Heater in pathfinder did not work for ten years. - garnet.oliver

Heater in pathfinder did not work for ten years.Two other dealerships could not find problem after spending hundreds and hundreds of dollars.King George Nissan found problem in an hour.Now once again I can face the winter months

Tara in the service dept is wonderful to deal with. - Shelbygt428p

Tara in the service dept is wonderful to deal with. Recommend them highly and appreciate there efforts.

Great team of individuals at this location. - lgao0612@gmail.com

Great team of individuals at this location. I've had the pleasure of dealing with multiple people in different departments and they run a well oil machine!

For the second consecutive year when I booked my winter... - Jason unhappy customer

For the second consecutive year when I booked my winter tire installation they forgot to bring them in from Storage. No apology whatsoever and just offered to rebook for next week. I specifically requested to make sure they bring the tires in and they had three days to get them in. The service attendant spoke to his manager who jay shrugged his shoulders and went back to doing nothing. I won’t bring my vehicle back here to Coquitlam Morrey Nissan ever again. So many other examples throughout the years but I’m done now

I was SOOO impressed with the service department. - glenrwhitehead

I was SOOO impressed with the service department. They REALLY looked after me (and my Murano). It was just having my winter tires switched to summers, but they went above and beyond!

3 out of 3 causes mechanic Colton was unlucky to take a... - EthicRangerBeVegan

3 out of 3 causes mechanic Colton was unlucky to take a right path identifying. Fixd operation manager Ryan shows no interest in 5min manufacturers solution! solution for which they qouted 450cad in total. More over this xxxxx asks me to leave premises at the end of their work., I drive to neighbor Hyundai dealer yard across the street...not even on street beide them... to finish what I was doing... He calls on me police after 2h... using reason my car is facing their building. Heal your fears bro! On small positive note General manager Mike agrees to return 2/3 of paid, but it felt he is doing just to shut and send me off. So it feels like I am a xxxxx... I don't know guys if you continue like this I'll rather return you that 100$ and spread word much more. Or how on earth by doing airbag recall you don't comment anything about blinking airbag light, even tho I asked service rep that I expect that light will go off... 125cad/h rate but poor knowledge level in all team it seemed for me. 23 6six6 8four7 87 for more details P.s. looks like list of staff is outdated on dealer rater. As you see I'm mentioning names Yes that car breakdown soon and I didn't want to choose any Nissan...after this

I was sold extra insurance I didn’t need and I was not - shannon

I was sold extra insurance I didn’t need and I was not honored what I was told. I have tried to call and get answers and no one returned my calls . Super disappointing as they sure were nice trying to sell me a vehicle, but didn’t hold their word…

Great experience - Qweasdzxc

I brought my car to Northland Nissan and met Shawn Tyacke Jr. After hearing my talk about the issue of my car, Shawn helped me to fix the issue as soon as possible. He is aslo very friendly and knowledgeable.

Elwood Delaney in the service department will go Above... - 232

Elwood Delaney in the service department will go Above the regular call of a Service Advisor .he went out of his way To keep me and my Frontier going strong

Brought my 2012 Nissan Maxima to Southside on May 16, - CTP1964

Brought my 2012 Nissan Maxima to Southside on May 16, 2023, to have them program an after market key fob. 1.5 hours later I was told the fob could not be programed, fine. Another hour later they tell me that they can not reprogram my original factory Nissan fob, and that they have disconnected the battery and have to have my car over night, not so fine. This morning, they call to say my car is done, that the reprograming was an issue with a fuse, but they still could not program the after market fob, fine. Walk 2.8km to Southside, the guy tells me stuff I was already told on the phone, then tells me it is $179.20 to not do what I had originally brought the car in for. Not fine at all. He explained that I had to pay for the the time that was spent on the car. So let me see, Southside did an inspection of the car, which was not needed, nor did I ask for, Southside, washed the car, which was not needed, nor did I ask for. Southside did not/could not program the fob that I brought in, which is what I asked for and needed. They wasted 2.5 hours of my time, which I guess to Southside is worth nothing, and left me without a car for half a day. Southside Nissan will not see any future business from me.

Jamie Scheffelmaier went above and beyond. Very helpful... - capoqueen

Jamie Scheffelmaier went above and beyond. Very helpful and knowledgeable. Would recommend him to anyone looking for new vehicle! Thanks Jamie for all your help!