33 British Columbia Nissan Service Centres

Great dealership. Service is always informative never any... - lorrainetrotter

Great dealership. Service is always informative never any surprises. They are organized and time sensitive when making appointments.

Worst customer service ever the manager name “Rob Husain”... - handy

Worst customer service ever the manager name “Rob Husain” is one of the most unprofessional manager. My car Nissan qashqai 2018 hit the other car ahead of me when rpm went up by itself on an intersection while my foot was on the brake. The car was was stopped almost for one minute because of going construction on the road at that time. Due to some mechanical problem rpm start rising without apply of gas pedal. Now I told the manager the whole story even showed him the dash cam footage. I asked him to do a full car inspection and try to find what was the reason behind this. They run the diagnose test and didn’t found any such problem relating to my concern. Now when I went there to pick my car and ask Rob a very simple question that is this car safe and approved by Nissan Burnaby to go back on the road. He asked me that they can run one more test which I have to pay $169 again from my pocket just to be sure. I asked him that why do you want to run one more test since Nissan technician has already done it once. But he kept on repeating himself again and again and again. So I gave up cancel the insurance and the car is sitting on my house driveway like an piece of metal. I will be posting this on every social media platform and will make sure my voice is being heard. ICBC is telling me they cannot do anything because Nissan is telling them nothing is wrong with car all I need is document from Nissan saying this car is perfect to go back on the road that’s it. I took my car to 4 dealership in Surrey and no one is ready to trade this car because of self acceleration problem. The book value of the car has gone so low that no is even ready to give me 10000$ for 2018 model. Hopefully this doesn’t happen with anyone else in future. And guys please don’t go to Nissan Burnaby. They are there to make money not to provide any service to their customers.

Really a bad service after the service. I have spent over... - counsellorfirstborn

Really a bad service after the service. I have spent over $5800 for them to do the whole things, timing belt, rear brake replacement and fixing my driver side lock, the brake was noisy and squeeky and the lock doesn't work either when I called them to complaint about it, they said they are willing to take a look at it provided I am willing to pay $69.00 each for them to look at it. They messed up themselves and they want us to pay again. The whole car is squeeky, so everything they look at, it has to be $69.00 for diagnostic

I am looking to get a service done on my car... no one is... - Rena Chandler

I am looking to get a service done on my car... no one is answering the phone Can the service department call me to set an appointment... 604-780-9537...thanks Rena Chandler

Excellent experience - Sue G

I recently took my Nissan Leaf in for servicing and asked them to replace all my windshield wipers. Unfortunately, a hard plastic protective cover was accidentally left on the back wiper blade. When I used the wiper blade it ended up scratching the glass quite badly. Wondering what sort of response I would get, I took the car in to the dealership. From the moment I explained the problem to the service person (Rich Bloomfield), he was helpful and apologetic about what had happened. They sent me to Capital City Glass who explained that they would try to buff out the scratches but it may not work as they were pretty deep. The buffing didn’t work and so the dealer ended up replacing my rear window. Loaner cars were provided on my two visits - one from Enterprise who were also very helpful. All this at no expense to me. And so the service department at Campus Nissan turned what could have been a bad experience into a great experience. A big thank you to them.

Routine service - g-mrogers

Just moved to Courtenay from Cranbrook. My Nissan truck was serviced by Cranbrook Nissan and they were great. My truck was serviced by Courtenay Nissan and the service centre was great. I will be going back for my next service. Garry R

Excellent Customer Service - paul bittante

Ensign Dodge-Chrysler- Had my 2007 Dodge Ram 3500 serviced at this dealership and found the service department and staff to be honest and very helpful. The warranty work and other service was done promptly and efficiently. It is so nice to find a dealership that stands behind the product warranty and offers an excellent level of service. I will continue to bring my truck to this dealership and highly recommend the service department. Thanks to Will Reyes, service manager and all the service staff and technicians for your superb job.

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Had new front brakes installed this morning Thanks to Sam... - .bob

Had new front brakes installed this morning Thanks to Sam for another great job. He has kept my Murano in very good condition ever since I first went to Jonkers.

UNBELIEVABLE CRAPPY SERVICE - biggdogg69

got our 2011 Murano cheched for a coolant leak at 9:45 am...11 am phoned with estimate to fix...$500+ and be done by 4-4:30pm....said ok fix it....went there at 4:20...didn't get veh back till 5:30ish...paid bill went to lot to get veh and got in and inside just reeked of oil....black oily fingerprints all over the steering wheel , shifter , drivers door inside and out......wow... I came right unglued on the tec leaving the service area and the service managers......the two managers cleaned the oil off the best they could.....kicker is the interior of our Murano is a " LIGHT TAN LEATHER".....the tec didn't change his gloves after working on the veh and took it for a test drive......but as I said " LIGHT TAN LEATHER" interior....u could see the finger prints plain as day and as far as I'm concerned the tec was in a hurry to get out of there as it was past 5:30 pm and didn't give a xxxx....so the QUESTION is now....how well did he repair our veh...guess time will tell and "HOPE TO xxxx " we don't ever have to go back to the NISSAN DEALER in KELOWNA.....they never even offered a discount on bill , didn't have time to detail as end of day , didn't have a service veh for us to take home so we could leave veh there to get properly cleaned , nothing.........oh sorry , we got 2 free bottles of water.....yaaaaaaaaaaaaah

I would have given them 0 star rating if there was an... - nitinkapur85

I would have given them 0 star rating if there was an option. A bunch of liars. I got a letter for my 2019 Nissan Sentra SV advising about a recall on it. I called this dealership and spoke to service manager Mike about it. Mike advised that they have the parts and I can bring my car to the dealership and get it fixed for the recall. I provided all the information about the car which was required by them to Fred, who also works at this dealership. Fred asked me to wait in the waiting area and after 10 minutes he came to me and weirdly asked me if I have problems starting my car or turning it off to which I said no, I never had that kind of issue. He again comes back to me asking if I have seen oil spilled where I park my car to which I again said no. He then advised me that the transmission oil is leaking but it is not that bad. He did not actually showed me the car but went in the workshop and took pictures of the engine and tried to explain that there is transmission oil leakage. He then said that we won't be doing the fix for the recall as they do not have the parts. I was pissed off and said that Mike told me that you guys have the parts. he said he will talk to Mike and I said I also want to talk to him. He said he will tell Mike and said that they will do a multi point inspection, wash and vacuum the car (front and rear) usually they do not vacuum rear but they will do it for me. After waiting for 15-20 minutes again and asking for talking to Mike I finally got to talk to him. Now this guy tells me a different story. He said that they have the parts but there is no problem in the car as mentioned in the recall so they cannot do it. So, basically either Fred or Mike or both of them lied and just made up there own stories. Also, when I said to Fred that I came all the way from surrey central area on my day off to get the car fixed for the recall just to be told that they do not have the parts. Fred replied, oh it is just a 20 minute drive. Dude, just try to be late at work by 20 minutes. Like what the xxxx..!! 20 minutes are nothing? Also, he said we are going to vacuum the rear of the car for you but they vacuumed just the rear seats. Doesn't rear of the car means the rear floor and the trunk of the car as well? After sometime, he handed over the keys to me and advised that they have ordered the parts for the transmission oil leakage and will call me when they get them. These guys think that I am stupid to go to their dealership again? I drove out, called Applewood Nissan located at Fraser Highway in Surrey and told them how King George Nissan dealership lied to me. I was advised by Applewood Nissan that no dealership has the parts for the recall and thus, King George Nissan should have told me about this at the first place. I went to Applewood Nissan the same day and got the parts replaced for transmission oil change. King George Nissan should learn from Applewood Nissan on how to provide a better service and how not to try making a fool out of the customer.

And I thought I was the only one that has had trouble at... - _077

And I thought I was the only one that has had trouble at Mertin Nissan. Rick was Great but since he has gone to Toyota the service has become truly awful. At least they now have a service Manager, but I am still holding my breath. You pay big Money for a Nissan product and it seems that this dealership they love to play BADDDD! games with their customers. I do hope this changes for the positive soon. If not I swear I will never again buy another product at a Mertin dealership!

For the second consecutive year when I booked my winter... - Jason unhappy customer

For the second consecutive year when I booked my winter tire installation they forgot to bring them in from Storage. No apology whatsoever and just offered to rebook for next week. I specifically requested to make sure they bring the tires in and they had three days to get them in. The service attendant spoke to his manager who jay shrugged his shoulders and went back to doing nothing. I won’t bring my vehicle back here to Coquitlam Morrey Nissan ever again. So many other examples throughout the years but I’m done now

Nothing but screw ups . After explaining that someone... - ikuxy333

Nothing but screw ups . After explaining that someone else was doing me a huge favour and bringing my vehicle there for a recall repair, and his one request was to get a loaner, and delaying the repair, at great inconvenience to all three parties involved, he gets there, and no loaner. I will do everything in my power to never deal with these people again.

3 out of 3 causes mechanic Colton was unlucky to take a... - EthicRangerBeVegan

3 out of 3 causes mechanic Colton was unlucky to take a right path identifying. Fixd operation manager Ryan shows no interest in 5min manufacturers solution! solution for which they qouted 450cad in total. More over this xxxxx asks me to leave premises at the end of their work., I drive to neighbor Hyundai dealer yard across the street...not even on street beide them... to finish what I was doing... He calls on me police after 2h... using reason my car is facing their building. Heal your fears bro! On small positive note General manager Mike agrees to return 2/3 of paid, but it felt he is doing just to shut and send me off. So it feels like I am a xxxxx... I don't know guys if you continue like this I'll rather return you that 100$ and spread word much more. Or how on earth by doing airbag recall you don't comment anything about blinking airbag light, even tho I asked service rep that I expect that light will go off... 125cad/h rate but poor knowledge level in all team it seemed for me. 23 6six6 8four7 87 for more details P.s. looks like list of staff is outdated on dealer rater. As you see I'm mentioning names Yes that car breakdown soon and I didn't want to choose any Nissan...after this

They are not able to fix the squealing brakes. The car... - Denis

They are not able to fix the squealing brakes. The car has less than 35000 mileage but brakes are squeling like crazy when I start the car in the morning. They "checked" the brakes and the sound became even worse. They said they cleaned the brake system... Well their service guy lied to me that they checked the pressure in spare tire, so maybe they lied about checking brakes too. If brakes are still 70% and 60% I see no reason to replace them. It should be fixed but they just tell me its normal. I am very dissapointed and will go somewhere else next time

Great experience - Qweasdzxc

I brought my car to Northland Nissan and met Shawn Tyacke Jr. After hearing my talk about the issue of my car, Shawn helped me to fix the issue as soon as possible. He is aslo very friendly and knowledgeable.

Elwood Delaney in the service department will go Above... - 232

Elwood Delaney in the service department will go Above the regular call of a Service Advisor .he went out of his way To keep me and my Frontier going strong

service department inexperienced or rip off - andrew james willis

Took my 2006 nissan xtrail with steering alignment out. They tried to fix alignment and said they couldnt so i would need to replace hub,spindle and wheel beering for sure and maybe strut was bent. They tried to reset sensor (to delete dash light and did diagnostic ( plugged into computer ) with no success so I got a bill for over $ 200 with nothing fixed. Their estimate to repair was over $1000! My land lord is a retired mechanic so I took it to him and he simply replaced the wheel beering and did wheel alignment, dash light went out once alignment was corrected.total cost fixed was $200. No problem since! Was south side trying to rip me off or what?? I tried to buy a service manual from them for that 2006 xtrail and they said they couldn't get it and that they didn't even have it. We supposedly take our nissan to the dealer because we want the nissan professional working on it with the right specs and info!

Jamie Scheffelmaier went above and beyond. Very helpful... - capoqueen

Jamie Scheffelmaier went above and beyond. Very helpful and knowledgeable. Would recommend him to anyone looking for new vehicle! Thanks Jamie for all your help!