British Columbia Nissan Service Centres

Had new front brakes installed this morning Thanks to Sam... - .bob

Had new front brakes installed this morning Thanks to Sam for another great job. He has kept my Murano in very good condition ever since I first went to Jonkers.

For the second consecutive year when I booked my winter... - Jason unhappy customer

For the second consecutive year when I booked my winter tire installation they forgot to bring them in from Storage. No apology whatsoever and just offered to rebook for next week. I specifically requested to make sure they bring the tires in and they had three days to get them in. The service attendant spoke to his manager who jay shrugged his shoulders and went back to doing nothing. I won’t bring my vehicle back here to Coquitlam Morrey Nissan ever again. So many other examples throughout the years but I’m done now

Worst customer service ever the manager name “Rob Husain”... - handy

Worst customer service ever the manager name “Rob Husain” is one of the most unprofessional manager. My car Nissan qashqai 2018 hit the other car ahead of me when rpm went up by itself on an intersection while my foot was on the brake. The car was was stopped almost for one minute because of going construction on the road at that time. Due to some mechanical problem rpm start rising without apply of gas pedal. Now I told the manager the whole story even showed him the dash cam footage. I asked him to do a full car inspection and try to find what was the reason behind this. They run the diagnose test and didn’t found any such problem relating to my concern. Now when I went there to pick my car and ask Rob a very simple question that is this car safe and approved by Nissan Burnaby to go back on the road. He asked me that they can run one more test which I have to pay $169 again from my pocket just to be sure. I asked him that why do you want to run one more test since Nissan technician has already done it once. But he kept on repeating himself again and again and again. So I gave up cancel the insurance and the car is sitting on my house driveway like an piece of metal. I will be posting this on every social media platform and will make sure my voice is being heard. ICBC is telling me they cannot do anything because Nissan is telling them nothing is wrong with car all I need is document from Nissan saying this car is perfect to go back on the road that’s it. I took my car to 4 dealership in Surrey and no one is ready to trade this car because of self acceleration problem. The book value of the car has gone so low that no is even ready to give me 10000$ for 2018 model. Hopefully this doesn’t happen with anyone else in future. And guys please don’t go to Nissan Burnaby. They are there to make money not to provide any service to their customers.

Awesome staff to work with in regards to service on my... - vkrystik

Awesome staff to work with in regards to service on my Rogue!!! Always greet me by name when I come in for service appointment and their time estimate is very accurate. Thanks again to the staff!!

Been my dealership for years. - kstrozek

I've purchased two vehicles from Abbotsford Nissan and have always found them to be great to deal with both on the sales side of things and from the service standpoint as well. They've been great about doing all the little extras I want done and have worked with me on price when/where needed. I find this is a VERY busy location especially in service so they can sometimes seem a little gruff but I think they're just overwhelmed by how busy they are. That attitude you bring to there facility will generate the attitude you're getting back.

I am looking to get a service done on my car... no one is... - Rena Chandler

I am looking to get a service done on my car... no one is answering the phone Can the service department call me to set an appointment... 604-780-9537...thanks Rena Chandler

Excellent experience - Sue G

I recently took my Nissan Leaf in for servicing and asked them to replace all my windshield wipers. Unfortunately, a hard plastic protective cover was accidentally left on the back wiper blade. When I used the wiper blade it ended up scratching the glass quite badly. Wondering what sort of response I would get, I took the car in to the dealership. From the moment I explained the problem to the service person (Rich Bloomfield), he was helpful and apologetic about what had happened. They sent me to Capital City Glass who explained that they would try to buff out the scratches but it may not work as they were pretty deep. The buffing didn’t work and so the dealer ended up replacing my rear window. Loaner cars were provided on my two visits - one from Enterprise who were also very helpful. All this at no expense to me. And so the service department at Campus Nissan turned what could have been a bad experience into a great experience. A big thank you to them.

Routine service - g-mrogers

Just moved to Courtenay from Cranbrook. My Nissan truck was serviced by Cranbrook Nissan and they were great. My truck was serviced by Courtenay Nissan and the service centre was great. I will be going back for my next service. Garry R

Excellent Customer Service - paul bittante

Ensign Dodge-Chrysler- Had my 2007 Dodge Ram 3500 serviced at this dealership and found the service department and staff to be honest and very helpful. The warranty work and other service was done promptly and efficiently. It is so nice to find a dealership that stands behind the product warranty and offers an excellent level of service. I will continue to bring my truck to this dealership and highly recommend the service department. Thanks to Will Reyes, service manager and all the service staff and technicians for your superb job.

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

UNBELIEVABLE CRAPPY SERVICE - biggdogg69

got our 2011 Murano cheched for a coolant leak at 9:45 am...11 am phoned with estimate to fix...$500+ and be done by 4-4:30pm....said ok fix it....went there at 4:20...didn't get veh back till 5:30ish...paid bill went to lot to get veh and got in and inside just reeked of oil....black oily fingerprints all over the steering wheel , shifter , drivers door inside and out......wow... I came right unglued on the tec leaving the service area and the service managers......the two managers cleaned the oil off the best they could.....kicker is the interior of our Murano is a " LIGHT TAN LEATHER".....the tec didn't change his gloves after working on the veh and took it for a test drive......but as I said " LIGHT TAN LEATHER" interior....u could see the finger prints plain as day and as far as I'm concerned the tec was in a hurry to get out of there as it was past 5:30 pm and didn't give a xxxx....so the QUESTION is now....how well did he repair our veh...guess time will tell and "HOPE TO xxxx " we don't ever have to go back to the NISSAN DEALER in KELOWNA.....they never even offered a discount on bill , didn't have time to detail as end of day , didn't have a service veh for us to take home so we could leave veh there to get properly cleaned , nothing.........oh sorry , we got 2 free bottles of water.....yaaaaaaaaaaaaah

Extremely poor service - Susi2017

If I could rate a “0” I would! Purchased 2017 Murano. Within days the ICC started malfunctioning....warnings popping up when not using cruise control and if using then cruise control cutting out. Waited for first warranty service where I was greeted by a male serviceman whom called me “Dear”......very condensing....provided mileage in miles not kilometres another condensing remark! Then when a didn’t give the ICC technical name was treated like I was stupid! After picking up my vehicle I was told that the ICC did do error once when they first started it up but there was nothing wrong with it.....They said “I must have hit a large bug....these sensors are very sensitive”.... furthering insulting my intelligence I was also told that when it rains people are telling them they can,t see the camera picture on the dash....Really!?! Problem wasn’t fix....had to send my husband who made an appointment for the same issue....they looked at vehicle and said they have to make 3rd appt as they need a specialist....Well guess what....faulty sensor after 3 trips in! On one warranty service I saw my wind shield had been cracked just in front of the rear view mirror....didn’t notice until I got home and the sun hit it just right....took it back....was told it was from a rock chip....sales guy put the very tip of a sharpened pencil in a hole that was the size of a grain of sand. Well I took my vehicle windshield company that’s been in family business for 37 years and they advised me that the crack was not related to a rock chip in anyway. Now I can see the apple doesn’t fall too far from the tree as when I wanted new tires I couldn’t find the key locks.....I went into Nissan and held up the empty bag to the Service Manager who’s first words to me was “Where did you lose them”....it was not a pretty seen after that....but he did offer to cut off the locks off the tires if I purchased new tires from him....Good Luck!!! No customer service after buying two new vehicles within two years from them....will never step foot in that store or service department ever again!

Thanks Rick - Happy

I thought the same as Jeff about support but once I gave them a chance I could not have been any more wrong. Thanks Rick

Nothing but screw ups . After explaining that someone... - ikuxy333

Nothing but screw ups . After explaining that someone else was doing me a huge favour and bringing my vehicle there for a recall repair, and his one request was to get a loaner, and delaying the repair, at great inconvenience to all three parties involved, he gets there, and no loaner. I will do everything in my power to never deal with these people again.

3 out of 3 causes mechanic Colton was unlucky to take a... - EthicRangerBeVegan

3 out of 3 causes mechanic Colton was unlucky to take a right path identifying. Fixd operation manager Ryan shows no interest in 5min manufacturers solution! solution for which they qouted 450cad in total. More over this xxxxx asks me to leave premises at the end of their work., I drive to neighbor Hyundai dealer yard across the street...not even on street beide them... to finish what I was doing... He calls on me police after 2h... using reason my car is facing their building. Heal your fears bro! On small positive note General manager Mike agrees to return 2/3 of paid, but it felt he is doing just to shut and send me off. So it feels like I am a xxxxx... I don't know guys if you continue like this I'll rather return you that 100$ and spread word much more. Or how on earth by doing airbag recall you don't comment anything about blinking airbag light, even tho I asked service rep that I expect that light will go off... 125cad/h rate but poor knowledge level in all team it seemed for me. 23 6six6 8four7 87 for more details P.s. looks like list of staff is outdated on dealer rater. As you see I'm mentioning names Yes that car breakdown soon and I didn't want to choose any Nissan...after this

They are not able to fix the squealing brakes. The car... - Denis

They are not able to fix the squealing brakes. The car has less than 35000 mileage but brakes are squeling like crazy when I start the car in the morning. They "checked" the brakes and the sound became even worse. They said they cleaned the brake system... Well their service guy lied to me that they checked the pressure in spare tire, so maybe they lied about checking brakes too. If brakes are still 70% and 60% I see no reason to replace them. It should be fixed but they just tell me its normal. I am very dissapointed and will go somewhere else next time

Great experience - Qweasdzxc

I brought my car to Northland Nissan and met Shawn Tyacke Jr. After hearing my talk about the issue of my car, Shawn helped me to fix the issue as soon as possible. He is aslo very friendly and knowledgeable.

Elwood Delaney in the service department will go Above... - 232

Elwood Delaney in the service department will go Above the regular call of a Service Advisor .he went out of his way To keep me and my Frontier going strong

service department inexperienced or rip off - andrew james willis

Took my 2006 nissan xtrail with steering alignment out. They tried to fix alignment and said they couldnt so i would need to replace hub,spindle and wheel beering for sure and maybe strut was bent. They tried to reset sensor (to delete dash light and did diagnostic ( plugged into computer ) with no success so I got a bill for over $ 200 with nothing fixed. Their estimate to repair was over $1000! My land lord is a retired mechanic so I took it to him and he simply replaced the wheel beering and did wheel alignment, dash light went out once alignment was corrected.total cost fixed was $200. No problem since! Was south side trying to rip me off or what?? I tried to buy a service manual from them for that 2006 xtrail and they said they couldn't get it and that they didn't even have it. We supposedly take our nissan to the dealer because we want the nissan professional working on it with the right specs and info!

Jamie Scheffelmaier went above and beyond. Very helpful... - capoqueen

Jamie Scheffelmaier went above and beyond. Very helpful and knowledgeable. Would recommend him to anyone looking for new vehicle! Thanks Jamie for all your help!