British Columbia Nissan Service Centres

Unsatisfactory Service - Mike

I have a 2009 Nissan 370Z with 23,000 Kilometres, just returned from a awesome trip to Kelowna which the car performed flawlessly next morning I get up start the car and 2 blocks down the road the car dies. I have it towed to Jonker Nissan in Langley first they tell me it was my cam sensor and the part has to come from Calgary I waited 2 days they put it in and then they call and tell me it wasn't the it is the camshaft sensor I had to wait 4 days for that as this was done on a Thursday and again the part comes from Calgary. They put that in and the car still does not start ! Finally they call me back and tell me that my car needs a long block which is an Engine I am in disbelief as it only has 23,000 k on it and I wanted a second opinion as the cost for an engine is $16,500. They would not release the car until I paid the bill which I understand however they told me that they had 9 hours in my car which again I am in disbelief, the service manager told me they were going to charge me for 4 hrs $650.00 I was shocked. I paid the bill took it for a second opinion and found out it was the timing chain. Nissan would have replaced the engine the service manager told me that when Tech does not know what is wrong this is what they say !!!! I paid $650.00 for them replacing 2 sensors that did not need replacing and also for the misdiagnosis I did have them put the old sensors back as they were not needed. Please be extremely cautious if you take you vehicle there for repair. I thought that because they were a dealer they would be able to properly diagnosis the problem and repair it. I will never ever have any dealings whether buying a new car or taking my current vehicle there for repairs. On a side note taking the entire top end off was 4.5 hrs so what did Nissan do for 9 hrs ?

Collision button - Keiko

Very confusing as when I engaged the collision button, the dash would light up. I thought that it was not working as I assumed the dash would show ON. Completely opposite to what I thought.

I brought our my wifes QX60 in to get the transmission... - R&A Cervo

I brought our my wifes QX60 in to get the transmission fluids checked & topped up. ( had a leak, since has been fixed) The service & mechanical departments looked after us right away. And they gave us great service and didn't charge us a fortune. I wish Salmon Arm Totota was as good to deal with. Service like this and my next Pick-up might be a Titan All businesses treat you well when your shopping for their products. This place looked after us even though we've never been their customer. THANK YOU

For the second consecutive year when I booked my winter... - Jason unhappy customer

For the second consecutive year when I booked my winter tire installation they forgot to bring them in from Storage. No apology whatsoever and just offered to rebook for next week. I specifically requested to make sure they bring the tires in and they had three days to get them in. The service attendant spoke to his manager who jay shrugged his shoulders and went back to doing nothing. I won’t bring my vehicle back here to Coquitlam Morrey Nissan ever again. So many other examples throughout the years but I’m done now

I am looking to get a service done on my car... no one is... - Rena Chandler

I am looking to get a service done on my car... no one is answering the phone Can the service department call me to set an appointment... 604-780-9537...thanks Rena Chandler

Great experience - Qweasdzxc

I brought my car to Northland Nissan and met Shawn Tyacke Jr. After hearing my talk about the issue of my car, Shawn helped me to fix the issue as soon as possible. He is aslo very friendly and knowledgeable.

Elwood Delaney in the service department will go Above... - 232

Elwood Delaney in the service department will go Above the regular call of a Service Advisor .he went out of his way To keep me and my Frontier going strong

Routine service - g-mrogers

Just moved to Courtenay from Cranbrook. My Nissan truck was serviced by Cranbrook Nissan and they were great. My truck was serviced by Courtenay Nissan and the service centre was great. I will be going back for my next service. Garry R

Bad service - AL

The only reason for that star is because the woman at the desk when I went gave excellent customer service. Here's my experience when I had to make a copy of my car key: I drove from 1.5 hrs specifically for it. After receiving a text saying that the key was ready, I still had to wait for almost another 30 minutes to get the car and the key. My surprise was when I got back home and tried the new key, as it doesn't open the door of the car. I called to check what was the next step, which is basically going back there. Got explained that as the key is new and the lock is old, this would get fixed over time. I understand that, but I wonder how if I can't even open the door! Not an apology, not a single part of the conversation taking responsibility. The person I talked to on the phone was 0 emphatic with the fact that because they didn't check, now I have to drive again down there. I wonder how in the 2.5 hours that took to make a copy of the key, nobody even checked if it actually opened the door! If they had, they would've realized it didn't open and I wouldn't have to waste one more day (and money) just to drive there to re-do a job they didn't do properly. I don't know if this is something common at this dealership, or if I had bad luck, but the conversation over the phone made the experience worse.

3 out of 3 causes mechanic Colton was unlucky to take a... - EthicRangerBeVegan

3 out of 3 causes mechanic Colton was unlucky to take a right path identifying. Fixd operation manager Ryan shows no interest in 5min manufacturers solution! solution for which they qouted 450cad in total. More over this xxxxx asks me to leave premises at the end of their work., I drive to neighbor Hyundai dealer yard across the street...not even on street beide them... to finish what I was doing... He calls on me police after 2h... using reason my car is facing their building. Heal your fears bro! On small positive note General manager Mike agrees to return 2/3 of paid, but it felt he is doing just to shut and send me off. So it feels like I am a xxxxx... I don't know guys if you continue like this I'll rather return you that 100$ and spread word much more. Or how on earth by doing airbag recall you don't comment anything about blinking airbag light, even tho I asked service rep that I expect that light will go off... 125cad/h rate but poor knowledge level in all team it seemed for me. 23 6six6 8four7 87 for more details P.s. looks like list of staff is outdated on dealer rater. As you see I'm mentioning names Yes that car breakdown soon and I didn't want to choose any Nissan...after this

Been my dealership for years. - kstrozek

I've purchased two vehicles from Abbotsford Nissan and have always found them to be great to deal with both on the sales side of things and from the service standpoint as well. They've been great about doing all the little extras I want done and have worked with me on price when/where needed. I find this is a VERY busy location especially in service so they can sometimes seem a little gruff but I think they're just overwhelmed by how busy they are. That attitude you bring to there facility will generate the attitude you're getting back.

Jamie Scheffelmaier went above and beyond. Very helpful... - capoqueen

Jamie Scheffelmaier went above and beyond. Very helpful and knowledgeable. Would recommend him to anyone looking for new vehicle! Thanks Jamie for all your help!

Excellent experience - Sue G

I recently took my Nissan Leaf in for servicing and asked them to replace all my windshield wipers. Unfortunately, a hard plastic protective cover was accidentally left on the back wiper blade. When I used the wiper blade it ended up scratching the glass quite badly. Wondering what sort of response I would get, I took the car in to the dealership. From the moment I explained the problem to the service person (Rich Bloomfield), he was helpful and apologetic about what had happened. They sent me to Capital City Glass who explained that they would try to buff out the scratches but it may not work as they were pretty deep. The buffing didn’t work and so the dealer ended up replacing my rear window. Loaner cars were provided on my two visits - one from Enterprise who were also very helpful. All this at no expense to me. And so the service department at Campus Nissan turned what could have been a bad experience into a great experience. A big thank you to them.

Hurtful and disrespectful service department - Jimlevas

I purchased a 2019 Leaf Plus in October. It took eight months to get this vehicle. My salesman was Sam Karmali. Sam was fantastic. I would recommend him anytime. This is the second vehicle that I have purchased at West Coast Nissan. My problem is this: I had a warranty issue with the passenger seat. Service department tried to fix the problem twice, replacing the leather cover and then the foam side support. With the second attempt to fix the seat they had to send it out to a third party as they could not fix in-house. That took ten days for them to return my vehicle. I did not receive any paperwork on the repair as I was promised by the customer service rep. I had problems with this individual from the beginning as his manners are disrespectful. I suspect he thinks I am a complainer, never to be satisfied. That is not true, I just want the seat fixed to a point that it looks and feels like a normal seat would in any brand new vehicle. I talked to the customer service manager explaining how I felt about her staff and how I was treated. She said she new all about it. I said I could not come back to this service department and I was going to another Nissan dealership. The manager had no problem with that, and with a smile said “what ever makes you happy.” I was not surprised by that comment, but was a bit disappointed. This manager certainly did not fight to save a customer. I’m sure my salesman,Sam would have come across in a different manner. The seat still has issues as the leather looks stretched wrinkled.

Extremely poor service - Susi2017

If I could rate a “0” I would! Purchased 2017 Murano. Within days the ICC started malfunctioning....warnings popping up when not using cruise control and if using then cruise control cutting out. Waited for first warranty service where I was greeted by a male serviceman whom called me “Dear”......very condensing....provided mileage in miles not kilometres another condensing remark! Then when a didn’t give the ICC technical name was treated like I was stupid! After picking up my vehicle I was told that the ICC did do error once when they first started it up but there was nothing wrong with it.....They said “I must have hit a large bug....these sensors are very sensitive”.... furthering insulting my intelligence I was also told that when it rains people are telling them they can,t see the camera picture on the dash....Really!?! Problem wasn’t fix....had to send my husband who made an appointment for the same issue....they looked at vehicle and said they have to make 3rd appt as they need a specialist....Well guess what....faulty sensor after 3 trips in! On one warranty service I saw my wind shield had been cracked just in front of the rear view mirror....didn’t notice until I got home and the sun hit it just right....took it back....was told it was from a rock chip....sales guy put the very tip of a sharpened pencil in a hole that was the size of a grain of sand. Well I took my vehicle windshield company that’s been in family business for 37 years and they advised me that the crack was not related to a rock chip in anyway. Now I can see the apple doesn’t fall too far from the tree as when I wanted new tires I couldn’t find the key locks.....I went into Nissan and held up the empty bag to the Service Manager who’s first words to me was “Where did you lose them”....it was not a pretty seen after that....but he did offer to cut off the locks off the tires if I purchased new tires from him....Good Luck!!! No customer service after buying two new vehicles within two years from them....will never step foot in that store or service department ever again!

UNBELIEVABLE CRAPPY SERVICE - biggdogg69

got our 2011 Murano cheched for a coolant leak at 9:45 am...11 am phoned with estimate to fix...$500+ and be done by 4-4:30pm....said ok fix it....went there at 4:20...didn't get veh back till 5:30ish...paid bill went to lot to get veh and got in and inside just reeked of oil....black oily fingerprints all over the steering wheel , shifter , drivers door inside and out......wow... I came right unglued on the tec leaving the service area and the service managers......the two managers cleaned the oil off the best they could.....kicker is the interior of our Murano is a " LIGHT TAN LEATHER".....the tec didn't change his gloves after working on the veh and took it for a test drive......but as I said " LIGHT TAN LEATHER" interior....u could see the finger prints plain as day and as far as I'm concerned the tec was in a hurry to get out of there as it was past 5:30 pm and didn't give a xxxx....so the QUESTION is now....how well did he repair our veh...guess time will tell and "HOPE TO xxxx " we don't ever have to go back to the NISSAN DEALER in KELOWNA.....they never even offered a discount on bill , didn't have time to detail as end of day , didn't have a service veh for us to take home so we could leave veh there to get properly cleaned , nothing.........oh sorry , we got 2 free bottles of water.....yaaaaaaaaaaaaah

Nothing but screw ups . After explaining that someone... - ikuxy333

Nothing but screw ups . After explaining that someone else was doing me a huge favour and bringing my vehicle there for a recall repair, and his one request was to get a loaner, and delaying the repair, at great inconvenience to all three parties involved, he gets there, and no loaner. I will do everything in my power to never deal with these people again.

Excellent Customer Service - paul bittante

Ensign Dodge-Chrysler- Had my 2007 Dodge Ram 3500 serviced at this dealership and found the service department and staff to be honest and very helpful. The warranty work and other service was done promptly and efficiently. It is so nice to find a dealership that stands behind the product warranty and offers an excellent level of service. I will continue to bring my truck to this dealership and highly recommend the service department. Thanks to Will Reyes, service manager and all the service staff and technicians for your superb job.

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Thanks Rick - Happy

I thought the same as Jeff about support but once I gave them a chance I could not have been any more wrong. Thanks Rick

service department inexperienced or rip off - andrew james willis

Took my 2006 nissan xtrail with steering alignment out. They tried to fix alignment and said they couldnt so i would need to replace hub,spindle and wheel beering for sure and maybe strut was bent. They tried to reset sensor (to delete dash light and did diagnostic ( plugged into computer ) with no success so I got a bill for over $ 200 with nothing fixed. Their estimate to repair was over $1000! My land lord is a retired mechanic so I took it to him and he simply replaced the wheel beering and did wheel alignment, dash light went out once alignment was corrected.total cost fixed was $200. No problem since! Was south side trying to rip me off or what?? I tried to buy a service manual from them for that 2006 xtrail and they said they couldn't get it and that they didn't even have it. We supposedly take our nissan to the dealer because we want the nissan professional working on it with the right specs and info!