Bad service - AL
The only reason for that star is because the woman at the desk when I went gave excellent customer service.
Here's my experience when I had to make a copy of my car key: I drove from 1.5 hrs specifically for it. After receiving a text saying that the key was ready, I still had to wait for almost another 30 minutes to get the car and the key.
My surprise was when I got back home and tried the new key, as it doesn't open the door of the car.
I called to check what was the next step, which is basically going back there. Got explained that as the key is new and the lock is old, this would get fixed over time. I understand that, but I wonder how if I can't even open the door!
Not an apology, not a single part of the conversation taking responsibility. The person I talked to on the phone was 0 emphatic with the fact that because they didn't check, now I have to drive again down there.
I wonder how in the 2.5 hours that took to make a copy of the key, nobody even checked if it actually opened the door! If they had, they would've realized it didn't open and I wouldn't have to waste one more day (and money) just to drive there to re-do a job they didn't do properly.
I don't know if this is something common at this dealership, or if I had bad luck, but the conversation over the phone made the experience worse.
Read More