Applewood Nissan

"Either tow your car from our dealership or put 4 new tires on it" I assisted my elderly mother when she damaged a tire beyond repair on her 2017 Nissan Rogue. We could not find the wheel bolt lock key tires on it" I assisted my elderly mother when she damaged a tire beyond repair on her 2017 Nissan Rogue. We could not find the wheel bolt lock key. I approached Steve Hannon at Applewood Nissan Langley to purchase a new one and was told that I would need to bring the vehicle into the shop to purchase one and that they don't lend out their master bolt lock keys. I had the vehicle towed into this dealership. When I arrived I requested to have them remove all 4 wheel bolt locks off using their master key and replace the temporary tire in the place of the damaged tire. Steve Hannon told me that it is their company's policy to not do this as it is possible that I wreck the differential by driving the vehicle with a temporary tire on it. He told me, "Either tow your car from our dealership or have us put 4 new tires on it". I returned a short time later that day and sited pg#429 of the Nissan owner's manual saying that there is no warning stating that I could wreck my differential by driving on the temporary tire that Nissan provided with the car. If Nissan did not want me to drive on a temporary tire they would not provide one. He then had the spare tire installed and removed the wheel lock bolts. I drove away. I wrote to Nissan Canada about my experience who directed me to speak to the management of Applewood Nissan. I wrote to Lyle Menagh who has not contacted me. More

Danny was so helpful and a excellent sales person. In a time where car shopping is hard, he made my shopping a very enjoyable experience. He is Nissan’s top sales guy and he really goes the extra mile In a time where car shopping is hard, he made my shopping a very enjoyable experience. He is Nissan’s top sales guy and he really goes the extra mile for his clients. I suggest any one having issues in 2023 finding cars to go and ask for Danny. My 2015 Volkswagen Jetta is absolutely perfect for me. Thank you to Danny for helping me with this event. More

I made a service appointment online for my 2016 Nissan Leaf that I purchased new at this dealership. It has only been maintained by Applewood Nissan. The appointment was for Monday 14 November at 11:15 Leaf that I purchased new at this dealership. It has only been maintained by Applewood Nissan. The appointment was for Monday 14 November at 11:15 with service advisor Amber Kovich. I chose Amber as she was very helpful last year. Upon my prompt arrival at the dealership I was assigned Rebecca Chang as my service advisor. Your online booking website asked what services I wanted and what service advisor but both those things were ignored at check in, requiring extra effort and time to explain everything I had already taken the time to convey in my online booking. I advised Rebecca I would wait for my vehicle. She said it would take approximately three hours. As a side note the waiting area music was SO annoying! Loud and Awful! Is the goal to deter waiting in the showroom? Otherwise the waiting area was comfortable and had decent ammenities. The length of time for the service was grossly underestimated and, despite being present the whole time in the waiting area, no one attempted to explain or advise me of the extended wait or what was happening. My service advisor, Rebecca Chang left for the day while I was still waiting for my vehicle. I wasn't advised someone else was taking over until the end of the day (approximately 4:40 pm) when my vehicle was parked in the lot and I was advised it wouldn't be ready until the following day. Brian explained the only thing outstanding was the resolution of the error code relating to my heater. I paid for the vehicle service and arranged with Brian to take the vehicle home and return it the next day if needed. Brian said either he or Rebecca would contact me by 11:00 am. If I did not hear back he suggested I call for an update. The next day I called for an update after 11:00 am and eventually spoke with Rebecca who advised me I needed a new PTC heater. I requested a written estimate of the required service to repair the heater. Rebecca sent me a one line response stating "To replace the PTC Heater, parts and labor is approximately $ 3400 + shop supply+ tax". While technically it is in writing I was underwhelmed with the response both because it was vague and so unofficial. No breakdown of part costs, labour cost, etc. A subsequent request to Rebecca yielded a similar response with an email stating "To replace the PTC Heater part is $ 2210.79, Labour $ 1189.65, shop supply $30, Plus 12 % tax". Seemingly more precise yet still rather informal and unofficial. I paid for a multi-point inspection yet no inspection report was included. I repeatedly called the service department requesting a copy of the report and the battery test results. Each call was concluded with a promise to send me the requested reports. After multiple calls Rebecca Chang finally emailed me a copy of the reports from my service in 2021, 16,000 kms and one year earlier. No reports from my November 2022 service sent. I followed up the request for reports and the poor service with the service manager Hayden Winter. He responded several days later with a brief message saying your reports are attached and provided the missing reports. I paid $170 for a diagnosis of the heater working intermittently. Despite paying this fee I never received a formal written estimate of what was needed to repair the vehicle. A quick call to Southside Nissan a few kilometres away (I have never been a customer at this dealership) and I received, free of charge, a written quote for a heater replacement. After six years as a customer I will not return to Applewood Nissan. More

Took my 2021 rogue in at 10,000 km for an oil change. This would have been the second oil change performed on the car and under a service package that I bought from Applewood when I purchased the car new This would have been the second oil change performed on the car and under a service package that I bought from Applewood when I purchased the car new. I signed the usual paperwork left for a few hours and came back to pick up my car and came back to a bill of $250. I asked why there were any charges as I didn’t expect that as my service package covered in oil change and I was told it was for the brake fluid exchange. Not knowing anything about cars I paid and left and then went on the Nissan website. Nissan themselves recommends the brake fluid be changed every 20,000 km or two years for my vehicle. When I went back to discuss this with Langley Nissan Applewood was told that their recommendation was every year or 10,000 km despite manufacturer Recommendations to the contrary. I asked why I was not advise if this when I left my car with them and they said they were sorry but they did the service based on their in store recommendations. The person I talk to said they would discuss with the manager. That was weeks ago I’ve heard nothing. I was sent a survey to fill out and I raised my concerns there and that was weeks ago and I’ve heard nothing. It seems that they are not at all concerned about how I feel ripped off and scammed for services that I actually did not need. Going forward I will be hand writing on anything that I sign that absolutely no services or charges are to be added to my bill without my prior verbal consent and I intend to look up any recommended service on the Nissan website to ensure that what they are recommending falls into the timelines set out by the manufacturer. My daughter who owns an Applewood Kia vehicle had the exact same experience when she took her car in for service to the Langley location. I am Definitely not a happy camper and no one there seems to care. On a sidenote while I was in the service department another lady was presented with a bill that was so unexpected that she was in tears. This is not a good way to do business. More

Hi it’s note good Delar sipe I way my new car 2022 suv what looking old car every one say you way old car first day looking new what after weeks car collar note shine what I tell dealer ship told can you what looking old car every one say you way old car first day looking new what after weeks car collar note shine what I tell dealer ship told can you wash again my car properly what my car wash note clean poorly I told again so coming next time coming what one month I’m waiting no response my new car ingenue voice olde one and collar is note good my Delar ship to much expansive to much rate so I told everyone note bay suv Nisan 2022 suv Awd QASHQAI so I told everyone note way Nisan suv to much interest rates so bad Delar sip no one trusting you can see my car and paper to much bade experience my new one first car I’m sales my new car More

I am looking to get a service done on my car... no one is answering the phone Can the service department call me to set an appointment... 604-780-9537...thanks Rena Chandler answering the phone Can the service department call me to set an appointment... 604-780-9537...thanks Rena Chandler More

Pre-purchase inspection failed to highlight costly repairs I recommend avoiding this dealership. I took a used Nissan into Applewood for a pre-purchase inspection. The inspection was done professionally an I recommend avoiding this dealership. I took a used Nissan into Applewood for a pre-purchase inspection. The inspection was done professionally and revealed several flaws with the car. Not being a car expert, I didn't have a good sense of how severe the issues were. My service advisor was very positive about the vehicle, saying that the car was in really good shape and made me and the owner, standing next to me, think it was a vehicle that was a good buy. Unfortunately, the issues that were 'no big deal' are, in fact, likely going to be about 30% of the value of the car to fix. My expectations in a dealer pre-purchase inspection are that potentially expensive repair issues are not just noted, but highlighted as potentially very expensive. At no time did the service advisor suggest that these would be costly items. Not being a car expert myself, I didn't think to ask because from my perspective, he was to downplaying the issues so much. I therefore cannot recommend the service advice given by Applewood Nissan and would strongly encourage anyone purchasing or servicing a car to look elsewhere. You are likely much better off dealing with a local mechanic who will talk to you directly rather than an intermediary like a service advisor who is not a trained mechanic and who may or may not have a good sense of the severity of the issues identified with the car. I have a mechanic I trust (Tokyo Auto, Vancouver), but the seller was too far away to allow me to take his car there. Secondly, the service staff at the desk were openly derisive of a customer while I was standing there. They suspected him of accusing the dealer of doing damage to his car while he was there unfairly - of being a scammer. As I left, I saw that customer doing the sorts of things that someone who just found their car was damaged while being serviced would do - either he was a great actor, or he was being unfairly profiled. Whatever may or may not have been the case, it is not professional to deride another customer in the front-of-house. That's what the back office is for. If you must use this dealership for some reason, then be sure to quiz the service advisor you get and ask lots and lots of questions. If possible, take someone you trust and who knows cars with you. Unfortunately, trusting this dealership to work in your interests seems to be asking too much. I did call the Service Manager and he apologized saying he would talk to that particular person. It would have been nice if his apology came with a partial refund given that better trained staff likely would have saved me thousands of dollars, but it did not. More

loosers Very pressuring salesmen. I sent a request in to get a quote but ended up going with the first dealership that responded, and when I politely told th Very pressuring salesmen. I sent a request in to get a quote but ended up going with the first dealership that responded, and when I politely told them I was happy with whom I was dealing with they kept calling me say no more More

Best nissan mechanic in North America Somehow this dealership is lucky enough to have Mike Saunders working there... Best nissan mechanic in North America. If you own a 300zx you know who Somehow this dealership is lucky enough to have Mike Saunders working there... Best nissan mechanic in North America. If you own a 300zx you know who he is (he could rebuild your car blindfolded) More