Ensign Pacific Chrysler Dodge Jeep Ram

I am writing to express my deep dissatisfaction and disappointment with the installation of windshield wipers on my vehicle at this establishment. I feel compelled to bring this matter to everyones att disappointment with the installation of windshield wipers on my vehicle at this establishment. I feel compelled to bring this matter to everyones attention and share my experience, as I believe it reflects a significant lapse in the quality of service provided by this company. On Jan 20th, 2023, I visited this service centre to have new windshield wipers installed on my vehicle. Two months after the installation on March 31st, 2023, I noticed that the wipers were not functioning properly after I had raised them to scrape snow off the windshield. They were making a funny noise and when I inspected further I noticed one had become loose and came off easily as I was attempting to fix it. In this process the wiper arm snapped back into place and cracked the windshield glass. After ensuring that the windshield blades were faulty by the service technician the replaced the windshield glass, I promptly returned to ensign pacific to address the issue and request a resolution. Regrettably, the customer service I encountered with Will Reyes during my visit was equally disappointing. The entire staff seemed disinterested and did not take my concerns seriously. Despite my insistence that I be reimbursed for the broken windshield, my request was met with apathy and a dismissive attitude. I was astounded by the lack of attention to detail and the substandard workmanship exhibited by your technicians. It is unacceptable that such a basic task was not carried out correctly, considering that it is a routine service provided by your company. As a result of this poor service, I had to endure additional expenses to rectify the mistake made by your technicians. This incident has not only caused me frustration but also eroded my trust in your company's ability to provide reliable and satisfactory service. I firmly believe that it is essential for businesses to be aware of the impact their actions have on their customers and the reputation they hold in the community. Furthermore, this company needs to review training procedures, quality control measures, and customer service protocols to ensure that such lapses do not occur in the future. Customers should be able to rely on your company for professional and reliable service, and it is crucial to uphold these standards consistently. More

Dealt with Al on a used Toyota Camry. Excellent service was provided by Al, who worked hard to get me the vehicle for what I felt was a fair price. Great follow up in getting me the owners manual and spar was provided by Al, who worked hard to get me the vehicle for what I felt was a fair price. Great follow up in getting me the owners manual and spare key from the previous owner. Thanks Al, Wolf More

Dealership was clean and easy to maneuver around. I was greeted extremely quickly and kindly by the lady at the front desk and the salesman who helped me was extremely thorough, knew all his information an greeted extremely quickly and kindly by the lady at the front desk and the salesman who helped me was extremely thorough, knew all his information and extremely helpful. More

The Onwers clearly make the employees lie (Systemic) Bought a Jeep these guys. Fine the price is the price. But once you show up the games are on, The sale person lied to me, the manager clearly lied Bought a Jeep these guys. Fine the price is the price. But once you show up the games are on, The sale person lied to me, the manager clearly lied to me, even the parts department lied. BE AWARE They games with walk ins......I would suggest going to a reputable place...this does not appear so More

Almost New SUV Finally got the SUV Dec 4 2017. George was so helpful since I was there to buy a 2014 van or a much older Jeep model. He really listened to our needs, Finally got the SUV Dec 4 2017. George was so helpful since I was there to buy a 2014 van or a much older Jeep model. He really listened to our needs, for safety, amount of driving (to/from Tswassen) and style of driving. We don't really need the van - all the music gears fits in the SUV and kayaks fit on top. Super fast and easy loan process. Got full extra warranty too. Just want a worry free vehicle. George was awesome to deal with, still answers all our questions 3 months later! Will buy a second vehicle from him in the next year. Thanks George! More

Excellent Customer Service Ensign Dodge-Chrysler- Had my 2007 Dodge Ram 3500 serviced at this dealership and found the service department and staff to be honest and very helpf Ensign Dodge-Chrysler- Had my 2007 Dodge Ram 3500 serviced at this dealership and found the service department and staff to be honest and very helpful. The warranty work and other service was done promptly and efficiently. It is so nice to find a dealership that stands behind the product warranty and offers an excellent level of service. I will continue to bring my truck to this dealership and highly recommend the service department. Thanks to Will Reyes, service manager and all the service staff and technicians for your superb job. More

Horrendous experience at Ensign Pacific Chrysler I had an appalling experience this past week at Ensign Pacific Chrysler. I called this dealership to see if they could switch the locks from my half-d I had an appalling experience this past week at Ensign Pacific Chrysler. I called this dealership to see if they could switch the locks from my half-doors to the full doors. They quoted me 45 min per door over the phone. I brought in the Jeep- they looked at it and told me they needed to order in a $30 part for each of the doors. This seemed reasonable for my older 1997 Jeep TJ. They proceeded to re-assemble the door (improperly, so the lock didn’t work) and said they would call when the part was in. After a week of waiting, driving around with an unlocked jeep (they said that it would be four days) I called to see if the part was in, and they said it was, but they couldn’t get me an appointment for another week. Ensign finally got my jeep in a week later. After two and-a-half hours of not hearing anything, I called to see where they were at with my jeep. I was told that they had only done the driver’s side door, because they were busy, and if I would mind if they kept it overnight. They assured me that I wouldn’t be charged more than I was originally quoted- they were just backed-up with other cars. A little annoyed, but not with much choice, I agreed to let Ensign keep it overnight, as long as they would be done by noon (I needed it to get to work). Hearing nothing by 12:30 the next day, I called and they said that they still hadn’t gotten to the passenger side door, but if I needed it, I could come pick it up and book in the other door later. The lady also causally mentioned that my bill was currently at around $700 because they had already spent seven hours on it. But if I wanted the other door done, I would be billed at the full $120 an hour, but it would probably only take four hours, as the techs had figured out how to do it. I asked to speak to the Service Manager (Will), as I had been speaking to a few different service reps, and they all were pointing fingers at each other. The Service Manager was unable to tell me what took the techs seven hours, why I had been so improperly quoted and why I hadn’t been called to inform me about the situation before they went ahead with that work. The Service Manager said that he was willing to only bill $385.00, but that the other door was in pieces, and that I would have to pay to have them put it back together to its original state and that it would take hours of additional labour. After half a day of going around in circles, and multiple calls back and forth with no more answers given, I called the General Manager Donald. I explained to Donald the miscommunication between departments, the lack of communication with me throughout the process and the general experience that I had so far with his team. He was silent, took my number, said that he was going to call a meeting with the Service Manager and techs and get back to me. I said that I would appreciate if they would get back to me quickly, as I had now been without a vehicle for two nights on account of their techs being busy, and the cab/car-to-go bills were getting high. Nobody from Ensign ever called me back. Furious with the experience and that throughout the whole process, I had given them the benefit of the doubt because they are a new dealership. I was overly accommodating and understanding, knowing the industry and the growing pains of a new dealership. I picked up my Jeep, paid the $367.67 on the invoice. I left with mismatched doors and my newly cannibalized full-sized spare door (they seem to have harvested the parts for the drivers-side). I gave ample opportunity for this dealership to make this experience right before making this public, but nothing was done. I took my Jeep to the dealership because I assumed I could trust the work and their word. Instead, I experienced the kind of service synonymous with a greasy used car lot; not a dealership representing the Chrysler brand in downtown Vancouver. Save yourself the aggravation and money- go to another Chrysler Dealership in the Lower Mainland. More

Major Warranty Work I took my car to this dealership for major warranty work (engine issues). Dave Port, the service manager, was very easy to deal with, and helped me al I took my car to this dealership for major warranty work (engine issues). Dave Port, the service manager, was very easy to deal with, and helped me along to get the whole mess sorted out with Nissan Corporate. I also liked the fact he was very honest and open about the whole ordeal, and the top notch quality of service my car received. The whole place looks very clean and well managed. I also did non-warranty related work (front strut mounts), perfectly fixed as well. Thanks a lot guys! More

Dont be fooled !! I found this used car in Craigslist and was very interested in getting it. I SMS the sales asking related questions regarding the car and got all the I found this used car in Craigslist and was very interested in getting it. I SMS the sales asking related questions regarding the car and got all the information I needed. After a few hours, I SMS him back saying I wanted the car and made an offer. In the SMS he accepted all my offers and says no problems to all my questions and requests and then we made an appointment the next day to close the deal. After arriving the next day, I find out that he just lure me there to waste my time and he counter offer my price. I specifically mention in the SMS I do not want to waste time negotiating and I just want to come, sign and close the deal and go work, he says ok and yes to everything. Now he says he couldn't do it coz my offer is too low. This is bullsh!t. All of you beware of these sales wasting your time. Don't believe them, they are all crooks. They are train to lure you in and waste your time and bombarding you with their tricks. I just walked out and never to return again. More