55 British Columbia Chevrolet Service Centres

My family was travelling through Kelowna and my vehicle - Guy

My family was travelling through Kelowna and my vehicle was having some transmission issues. They were able to have a look at my car the next day, repaired it and sent is on our way. Staff was very friendly and helpful. Thanks for the great service!

Trevor and Chris communicated well and provided friendly - deemaybe

Trevor and Chris communicated well and provided friendly efficient service. Look forward to more of the same.Trevor put admirable effort into finding the best tires for my vehicle. Chris showed patience and pleasant cooperation when I needed to reschedule service. Sincere thanks to both employees :)

Quick and courteous service. - sidexside77@gmail.com

Quick and courteous service. As long as the pricing stays reasonable i will continue to service my truck at this dealer.

My car was in for regular service, including tire - Dee

My car was in for regular service, including tire rotation. I waited an average amount of time for the work to be completed and took the car directly home. On arrival, the car was smoking from under the hood and on opening the hood, the smoke billowed out. I called the service advisor and my calls went to voice mail and i left messages for him to call me back, after telling him what was happening. To date, one week later, I have heard nothing from him. A kind neighbour looked at the vehicle, and saw that a significant amount of oil had been spilt inside on the motor compartment. He checked the fluid levels which were fine, and did some cleaning around the motor compartment. The fact that the mess had been made during a routine visit and wasn't cleaned up or mentioned was bad enough, but no return calls from the service advisor?? NOT GOOD!!! I am a senior, and have always had my vehicles serviced through a dealership. I will be taking my business elsewhere from now on.

We are very pleased with the service department of this - c.p.streiling

We are very pleased with the service department of this dealership. The staff are very good at explaining any work done on our vehicle.

Excellent service, experienced , expert advice. - Nice Silverado

Excellent service, experienced , expert advice. A complete facilitator of all my automotive needs and wants.

Took in a vehicle to get and estimate to repair. - natcho

Took in a vehicle to get and estimate to repair. They called back with the estimate and tried to pressure into accepting and proceeding with work. We asked to get the estimate emailed and we would look around. Ten minutes later they called back and incredibly the estimate has been reduced by $1200. Lost all trust in them and will never go back! They will scam you for as much money as they can, stay away.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I had an engine light appear and was headed out on a long - petemar

I had an engine light appear and was headed out on a long journey. I stopped in unannounced to find out what was wrong. The service manager completed a diagnosis and assured me it was a glow plug and not a large concern for that time of the year. On my subsequent visit to repair the issue a few weeks ago, Garret helped get my vehicle in, got me the loaner I needed and kept me up to date on the timelines for repairs. Hands down the best service at a "dealership" that I have had in 30+ years. Keep up the great work and don't let Garret leave.

Excellent service with good follow up. - bthomas

Excellent service with good follow up. They do not do unnecessary work or charge for extra attention.

Service will take advantage of your patience - dlgibson82

From the time of drop off to the time of pick up it took Barnes Wheaton 44 days to replace a clutch on my car. They played the blame game with the strike in the U.S. but, at the end of the day, they didn't even try to communicate what was going on with me. They simply left me for two weeks without a car (I had to get my own rental car until they provided a car), then radio silence for another two and a half weeks afterwards. No communication was done uninitiated which is not good customer service at all. It took an e-mail to the general manager to finally get it done and then, wouldn't you know it I got a call that day and the car quickly there after. My good nature was taken advantage of and when it was time to pay they had no problem with taking the full amount...no compensation...no apology...no nothing. This used to be a great place to get your car serviced but between this and a similar event during the summer it's clear their service quality has drop significantly. Not only am I done with this garage and dealership, I'm questioning whether I'll be purchasing any GM vehicles in the future.

Picked up my vehicle with less than half a tank of fuel. - Shelly

Picked up my vehicle with less than half a tank of fuel. When I dropped it off it was almost full. I don't completely understand what they did to make my remote unlock my vehicle again but why did they have to use that much fuel? @ 2.40L that added alot to my bill.

Always helpful and never disappoint! - Jeff871

The engine light came on in my new truck and service manager hand a shop mechanic come out right away to diagnose it. Shop order was done and appointment made minutes later!

SERVICE IS THE WORST ! - TRADE

SERVICE IS THE WORST !!!! SERVICE MGR UNTRAINED BUT LET'S ON SHE KNOWS EVERYTHING. I THINK THEY FORGOT MY VEHICLE FOR MONTHS AND BLAMED IT ON PARTS BUT THE OTHER GM STORE TOLD ME THE PARTS WERE READILY AVAILABLE .... HATE BEING LIED TO

Happy New Year, Everyone I have been a loyal customer... - Steph

Happy New Year, Everyone I have been a loyal customer with Carter G.M. Since 2011 and have always been treated as such. Today, I would like to take this time to show my gratitude to the service department. Which include, 3 outstanding front desk clerks to your right then straight ahead the professional, friendly and knowledgable team of 4 service members who always comfortably work with each other as a family unit to find resolve and resolutions in the best interest of the customer. They are Kristen, Elton, Steve and Leon, fantastic service, Thank you. Now at the head at the table, you will be happy to meet Jason in management, an outstanding gentleman, very approachable, professional, knowledgeable, friendly, always there when you need him in addressing any issues, concerns, in taking all and any extra steps necessary for a positive outcome. Truly, making you always feel like a valued customer, or as I would put it “FAMILY” thank you for yet another year of loyal services 🤗

Honest, kept me informed at each step, and well done.... - Ken

Honest, kept me informed at each step, and well done. Carter did an outstanding job and the best service I have had in a long time.

Quality service - Love my Chevy

Coast Mountain Gm sales and service department have provided quality, prompt service, the friendly staff make business a pleasure every time. I highly recommend Coast Mountain Gm.

Don’t go to this location! They suck. A waste of time/money - 2016Camaro2SS

This dealership is totally a Scam. THE CAR IS UNDER WARRANTY AND THEY DONT WANT TO TAKE RESPONSABILITY AND FIX IT. THEY KEEP SAYING NOTHING WRONG WITH IT EVEN THO THEY ADMIT AT FIRST THAT THEY HERE FUNNY RATTLING NOISES .. AND ISSUES ... ETC TO COME LATER ON AND SAY THERE IS NOTHING WRONG. THEY ARE EXPERTS AT PLAYING GAMES WHEN VEHICULE IS UNDER WARRANTY. IF IT WASN'T I BET THEY WILL TAKE THE CAR FOR DAYS TO FIX IT BECAUSE IT PAYS $$$. WHEN IT IS UNDER WARRANTY THEY DONT CARE AT ALL. CHECK HOW MANY COMPLAINTS THEY HAVE ON BBB.ORG!! THEY ARE VERY WELL KNOWN WITH THEIRE WRONG PRACTICES. I bought a Camaro from Dueck on marine. But Dueck Downtown is closed to where i live and work. i took it here for many many warranty checks for many issues (Transmission banging hard, air leak on the windows, rattling sounds coming from the soft top as it is a convertible, and other issues ... etc).... THEY EVEN DAMAGED MY CAR BY BACKING IT TO THE WALL AND CAUSING A MAJOR DAMAGE TO THE BACK OF THE CAMARO ''while taking it to the wash bay''. ALSO, i dont recommend anyone to let them wash their car here, NOT ONLY THERE IS A RISK THEY WILL SMACK IT TO A WALL LIKE THEY DID WITH MINE, BUT YOU PAINT JOB CAN REST IN PEACE. THEY WILL SCRATCH YOUR CAR DURING THE WASH. they did it to mine and they offered to do a full detailing. which did improve the scratches but they are still visible. they asked to bring the car for a checkup .. ! every time i take the car in ... they keep it for a full day to only find out that THEY DIDN'T FIX NOTHING. they are experts at telling you we did check it and we didnt find anything wrong. IF IT IS UNDER WARRANTY EXPECT THE SAME ANSWER. they are very well know with that at that dealership. IF IT IS NOT UNDER WARRANTY, they take the car in and milk the max money out of you. BUT IF IT IS UNDER WARRANTY ... YOU DONT MEAN NOTHING TO THEM AS YOU DONT GENERATE ANY $$$$. I tool my car in way over 12 times. 12 visits!!! for minor issues like that ?? that's a total non sense. Their shop manager Ken went for a drive with me and he can tell there is a rattling sound from the soft, the Mechanic went for a drive and he tells me there is lots of camaro's coming in for transmission issues and they try 2 things to resolve the problem: adjust with PC or transmission flush (they tried option1 but they refused to try option #2), the air leak on the windows was not there - the air leak started when they adjusted the window height as it did touch the soft top when trying to open the door - since that adjustment i started having air leak sound coming from window, ALso while doing that small adjustment they had to remove the door panel which DID messup the speaker on the passenger side. it is vibrating when music plays. which is annoying for a fancy car like that.

Great service. - lionelvdb

Great service. The staff are always friendly and welcoming. This is a testy h h

BEWARE! - Dee

BEWARE! DO NOT TRUST! I took my truck in for some work. Truck was left there for 4 days. They swapped my headlight for one from the junkyard that is scratched and are now not owning up to it. Some hood stops and clips missing as well. They supplied photo of the tech working and parts weren't missing in photo. Someone on their "team" is a thief! My truck is my baby I know this thing like the back of my hand NONE of this stuff had issues before going to the stealership! The headlight never had writing on it before and defiantly was not scratched. They never return calls on this matter, I always had to chase them. Learn from my experience and don't let this be you!

ABOVE AND BEYOND!!!! - mj

Above and beyond!!!! Fraser River Chevrolet sales and service is outstanding, they will get it done in a fast, friendly and on time service. Thanks for the great work you do.

Too bad they don't have negative stars to rate this place. - jaynej

I wouldn’t go here for Service on a vehicle unless you absolutely have to. The Wednesday before the Canada Day long weekend, our truck broke down on Highway 1 just outside of Hope on the first day of our two week camping trip (we had our trailer hitched up to the truck). We had had the truck serviced in Victoria before we left, so it was a surprise when the check engine light came on and the transmission started acting odd. After we stopped to check what was wrong (at the commercial vehicle weigh station) we were unable to get the truck in gear again. We called Gardner Chevrolet thinking we were lucky we were so close to a town with a Chev dealer. We then called Hope Towing to get us to the dealer. Pete was great and was able to put the truck on the flatbed and hitch up the trailer to take with us. Victor on the Gardner service desk suggested that we could drop our trailer behind their shop while they looked at the truck, so this is what we decided to do (even though Pete suggested dropping the trailer off first at a campground down the street). We were encouraged by Victor’s suggestion and thought we’d be back on our way later that day (or that they would at least be able to read the code so we would know what the problem was). When we finally got to the dealer (around 1pm), I made a remark that this wasn’t the greatest start to our holiday. Victor just snidely replied “You’re not the only ones here”. He then asked if we’d like him to call the campground for us – without even mentioning when they’d be able to get to look at our truck. We then had to get Pete to re-hitch up our trailer and tow it to the campground (at a cost of an additional $80!) – especially frustrating as we could have had him drop it on the way to the dealer and the extended warranty would have picked up the cost. We waited all day for Victor or someone from the Service department to call us and at least let us know what the problem might be (at this point we weren’t sure if it was our transmission or just an electronic component). We even stopped by an hour or so later to pick up something we had forgot in the truck and were only greeted with a seemingly spiteful “How’s the camping?” remark. (Especially galling as we had reservations with our daughter and her husband to be camping outside Osoyoos and were then supposed to be heading for a family reunion the next day in Cranbrook.) No news on the truck or when/if they would be able to look at it. We spent a sleepless night wondering how we were going to get moving again and if we would get to our family reunion on the Canada Day weekend. The campground we were in (and likely every campground in the province) was completely booked for that weekend and we had no way to move our trailer anyway. We phoned the Service department as soon as they opened the next morning and had to leave a message as they were too busy to come to the phone. When they still hadn’t called back an hour later, we tried again. This time they told us “It’s all fixed.”. While this was good news, it would have been nice if they could have looked at it/fixed it the day before (especially as they only had to change out the transmission control module – which took a very short time in the end). Overall, the worst service I have ever received at a car dealer and a thoroughly horrible experience.

Elvin in service was a great help, highly recommend. - rosebrostrucking

Elvin in service was a great help, highly recommend. Service our Hd trucks with him.