56 British Columbia Chevrolet Service Centres
I recently purchased new tires on rims and the service - Scott108
I recently purchased new tires on rims and the service was excellent with Matt getting me in and done very quickly and professionally.
Trevor and Chris communicated well and provided friendly - deemaybe
Trevor and Chris communicated well and provided friendly efficient service. Look forward to more of the same.Trevor put admirable effort into finding the best tires for my vehicle. Chris showed patience and pleasant cooperation when I needed to reschedule service. Sincere thanks to both employees :)
Top Reviewed Service Specialists At This Dealership
Business Development Manager - Service
I received prompt and excellent service. - john.p.marta
I received prompt and excellent service. Tracy at the service desk is knowledgeable
and helpful. Car was done on time as promised. I have full confidence taking my car to this dealership.
Very happy with the service and knowledge of the staff - elio.formenti
Very happy with the service and knowledge of the staff but I am very disappointed with the price.
Great service being dealing with them 30+ years will - bonish
Great service being dealing with them 30+ years will continue dealing with them from many more years
Okay you guys are getting a five star review which I - dave.jones
Okay you guys are getting a five star review which I haven’t given you in quite a while. I had an appointment for middle of December for battery dying and anti lock brake light on. It was getting worse so just showed up two weeks early wanting it done now cause I had to keep jumping battery. A nice blonde lady checked me in and Kevin and Graham kept me updated. They finally got the battery to fail and replaced it. Now my auto stop start feature is working again and truck starts in morning. Hopefully this one lasts longer than the original one! Faith has been restored for now in Prestons. The fellow who brought my car around after hours was nice to deal with too and we had a bit of a chat about common hobbies.
I have had 2 unpleasant dealings with Steve and the - T Hynes
I have had 2 unpleasant dealings with Steve and the service department in the last couple of months. I will share my latest experience as a warning for fellow consumers.
My 2017 gmc truck hood open warning sensor was acting up so I booked an appointment with them. I had a mechanic (at a different shop) unplug the hood latch sensor so the anti theft alarm would stop going off while I waited a week and a half for my appointment. At that time my engine light came on my dash immediately after the switch was unplugged.
I take my truck in and explain all above to Steve. They replaced the hood sensor assembly. He then tells me the engine light is unrelated to my hood sensor issue. He says the technician thinks it might be a misfiring cylinder or something. I told him that’s odd considering it came on immediately after the other shop undid the hood latch sensor. Again told me I was wrong.
I went straight to another mechanic shop and they plugged in their reader. Guess what message came up…that’s right hood latch sensor issue! He reset it and it’s been good since. Jenner didn’t even bother to plug reader in and reset sensor after completing the work they did. Steve told me I didn’t know what I was talking about and if I wanted to leave truck they would look into it. I am relieved I didn’t leave it. I am not sure if they were planning to be dishonest or just incompetent. Anyways buyer beware this shop has had similar reviews lately. In particular with Steve and his inability to communicate properly and honestly with the customer.
I purchased a new Vehicle from Laird Wheaton and have had - vancouverisle
I purchased a new Vehicle from Laird Wheaton and have had nothing but GREAT service, Mechanic found a faulty part without me having to look and ordered the Part. With Covid it took a while to get it from GM. Not Laird's fault - Sales Manager looked after a little challenge that we had getting the correct part, I see Labor Costs complaints on this blog. Where can you go today that the labor charge is not around 120/130 hour. Doesn't matter if it is a Dealership or you local Plumber. We are all in this Big World Together! Piano Lessons have gone up to!! lol
I would like to say a hearty THANK YOU to Your Service - dougdevore51
I would like to say a hearty THANK YOU to Your Service Manager and your Service Advisor Natalie Mark for their outstanding customer service and consideration given to me at the time my 1997 Cadillac was acting up. All is well now, thanks to these dedicated service people. You will always have my business and I will heartily recommend you to my friends. Thanks again
Brought my 2014 Q7 for repairs. - Victor A
Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!?
Shop repaired it for $100!
Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong.
You can formulate your own conclusions.
I had an engine light appear and was headed out on a long - petemar
I had an engine light appear and was headed out on a long journey. I stopped in unannounced to find out what was wrong. The service manager completed a diagnosis and assured me it was a glow plug and not a large concern for that time of the year. On my subsequent visit to repair the issue a few weeks ago, Garret helped get my vehicle in, got me the loaner I needed and kept me up to date on the timelines for repairs. Hands down the best service at a "dealership" that I have had in 30+ years. Keep up the great work and don't let Garret leave.
I went in with a special request for importing my vehicle... - myacc1793
I went in with a special request for importing my vehicle to the US. They helped me on the spot and were very helpful. Thank you!
Service will take advantage of your patience - dlgibson82
From the time of drop off to the time of pick up it took Barnes Wheaton 44 days to replace a clutch on my car. They played the blame game with the strike in the U.S. but, at the end of the day, they didn't even try to communicate what was going on with me. They simply left me for two weeks without a car (I had to get my own rental car until they provided a car), then radio silence for another two and a half weeks afterwards. No communication was done uninitiated which is not good customer service at all. It took an e-mail to the general manager to finally get it done and then, wouldn't you know it I got a call that day and the car quickly there after. My good nature was taken advantage of and when it was time to pay they had no problem with taking the full amount...no compensation...no apology...no nothing. This used to be a great place to get your car serviced but between this and a similar event during the summer it's clear their service quality has drop significantly. Not only am I done with this garage and dealership, I'm questioning whether I'll be purchasing any GM vehicles in the future.
Picked up my vehicle with less than half a tank of fuel. - Shelly
Picked up my vehicle with less than half a tank of fuel. When I dropped it off it was almost full. I don't completely understand what they did to make my remote unlock my vehicle again but why did they have to use that much fuel? @ 2.40L that added alot to my bill.
Always helpful and never disappoint! - Jeff871
The engine light came on in my new truck and service manager hand a shop mechanic come out right away to diagnose it. Shop order was done and appointment made minutes later!
Great customer service - Mica
Tami was very efficient and dealt with our truck in a fast and prompt manner
We would go back there for further service or to buy a newer truck
Happy New Year, Everyone I have been a loyal customer... - Steph
Happy New Year, Everyone
I have been a loyal customer with Carter G.M. Since 2011 and have always been treated as such. Today, I would like to take this time to show my gratitude to the service department. Which include, 3 outstanding front desk clerks to your right then straight ahead the professional, friendly and knowledgable team of 4 service members who always comfortably work with each other as a family unit to find resolve and resolutions in the best interest of the customer. They are Kristen, Elton, Steve and Leon, fantastic service, Thank you. Now at the head at the table, you will be happy to meet Jason in management, an outstanding gentleman, very approachable, professional, knowledgeable, friendly, always there when you need him in addressing any issues, concerns, in taking all and any extra steps necessary for a positive outcome. Truly, making you always feel like a valued customer, or as I would put it “FAMILY”
thank you for yet another year of loyal services 🤗
Honest, kept me informed at each step, and well done.... - Ken
Honest, kept me informed at each step, and well done. Carter did an outstanding job and the best service I have had in a long time.
Quality service - Love my Chevy
Coast Mountain Gm sales and service department have provided quality, prompt service, the friendly staff make business a pleasure every time.
I highly recommend Coast Mountain Gm.
Don’t go to this location! They suck. A waste of time/money - 2016Camaro2SS
This dealership is totally a Scam. THE CAR IS UNDER WARRANTY AND THEY DONT WANT TO TAKE RESPONSABILITY AND FIX IT. THEY KEEP SAYING NOTHING WRONG WITH IT EVEN THO THEY ADMIT AT FIRST THAT THEY HERE FUNNY RATTLING NOISES .. AND ISSUES ... ETC TO COME LATER ON AND SAY THERE IS NOTHING WRONG. THEY ARE EXPERTS AT PLAYING GAMES WHEN VEHICULE IS UNDER WARRANTY. IF IT WASN'T I BET THEY WILL TAKE THE CAR FOR DAYS TO FIX IT BECAUSE IT PAYS $$$.
WHEN IT IS UNDER WARRANTY THEY DONT CARE AT ALL. CHECK HOW MANY COMPLAINTS THEY HAVE ON BBB.ORG!! THEY ARE VERY WELL KNOWN WITH THEIRE WRONG PRACTICES.
I bought a Camaro from Dueck on marine. But Dueck Downtown is closed to where i live and work. i took it here for many many warranty checks for many issues (Transmission banging hard, air leak on the windows, rattling sounds coming from the soft top as it is a convertible, and other issues ... etc).... THEY EVEN DAMAGED MY CAR BY BACKING IT TO THE WALL AND CAUSING A MAJOR DAMAGE TO THE BACK OF THE CAMARO ''while taking it to the wash bay''. ALSO, i dont recommend anyone to let them wash their car here, NOT ONLY THERE IS A RISK THEY WILL SMACK IT TO A WALL LIKE THEY DID WITH MINE, BUT YOU PAINT JOB CAN REST IN PEACE. THEY WILL SCRATCH YOUR CAR DURING THE WASH. they did it to mine and they offered to do a full detailing. which did improve the scratches but they are still visible.
they asked to bring the car for a checkup .. ! every time i take the car in ... they keep it for a full day to only find out that THEY DIDN'T FIX NOTHING. they are experts at telling you we did check it and we didnt find anything wrong. IF IT IS UNDER WARRANTY EXPECT THE SAME ANSWER. they are very well know with that at that dealership. IF IT IS NOT UNDER WARRANTY, they take the car in and milk the max money out of you. BUT IF IT IS UNDER WARRANTY ... YOU DONT MEAN NOTHING TO THEM AS YOU DONT GENERATE ANY $$$$.
I tool my car in way over 12 times. 12 visits!!! for minor issues like that ?? that's a total non sense. Their shop manager Ken went for a drive with me and he can tell there is a rattling sound from the soft, the Mechanic went for a drive and he tells me there is lots of camaro's coming in for transmission issues and they try 2 things to resolve the problem: adjust with PC or transmission flush (they tried option1 but they refused to try option #2), the air leak on the windows was not there - the air leak started when they adjusted the window height as it did touch the soft top when trying to open the door - since that adjustment i started having air leak sound coming from window, ALso while doing that small adjustment they had to remove the door panel which DID messup the speaker on the passenger side. it is vibrating when music plays. which is annoying for a fancy car like that.
While every company has its own strategy, I wanted to... - emerald.Bello
While every company has its own strategy, I wanted to share my own astounding experience with Mike H. and Bonnie M. at Dueck Marine Drive.
Unfortunately, it’s true that bad news travels faster than good news, especially in the age of social media now a days. Hence, I am taking the time out of my busy schedule to let others know about my own amazing experience. As I don't usually leave reviews for companies. I feel it's time to acknowledge, as a loyal customer, how amazing they've been to me and my family, for the last 10+ years delivering consistent AMAZING CUSTOMER SERVICE EXPERIENCE.
For me, Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Good customer service is the top priority for me when dealing with any companies I give my business to.
At Dueck Marine Drive, both Mike and Bonnie focusses on relationship building to all their clients. As they've made me a loyal customer to Dueck Marine Drive. Customer satisfaction is their top priority. It is part of who they are as an individual. They both represent the companies values and business operations. For me, I am forever loyal to Dueck Marine Drive because to both of them, as they consistently deliver such an amazing customer service every time I purchase or even lease a new vehicle. They always respond quickly to all my inquiries, even if it is only to say that they are looking into my concern or question.
As for Dueck Marine Drive, both Mike and Bonnie has always given me such gratitude that it always reminds me why I shopped at Dueck Marine. In fact, that is why I am always willing to spend my HARD earn money to their company. They've always make me feel that no matter which financial class you belong, they've always find a way of meeting my goals of having my dream car and still have some money left in my pocket!
So thank you Mike, Bonnie and Dueck Marine Drive. May you all prosper more each year!
BELLO & Family
Horrible service, horrible policy. - livonl
Horrible service, horrible policy. Class action suit problem in USA and won’t recognize or pay for issue with our SUV. GMC Canada won’t recognize the parallel issue. GMC, and Dueck GMC are terrible to deal with. Unless you have deep pockets, or are stupid, they will delay service, leave you vehicle-less and screw you around on their shuttle times. #worstserviceever
ABOVE AND BEYOND!!!! - mj
Above and beyond!!!! Fraser River Chevrolet sales and service is outstanding, they will get it done in a fast, friendly and on time service. Thanks for the great work you do.
Too bad they don't have negative stars to rate this place. - jaynej
I wouldn’t go here for Service on a vehicle unless you absolutely have to.
The Wednesday before the Canada Day long weekend, our truck broke down on Highway 1 just outside of Hope on the first day of our two week camping trip (we had our trailer hitched up to the truck). We had had the truck serviced in Victoria before we left, so it was a surprise when the check engine light came on and the transmission started acting odd. After we stopped to check what was wrong (at the commercial vehicle weigh station) we were unable to get the truck in gear again. We called Gardner Chevrolet thinking we were lucky we were so close to a town with a Chev dealer.
We then called Hope Towing to get us to the dealer. Pete was great and was able to put the truck on the flatbed and hitch up the trailer to take with us. Victor on the Gardner service desk suggested that we could drop our trailer behind their shop while they looked at the truck, so this is what we decided to do (even though Pete suggested dropping the trailer off first at a campground down the street). We were encouraged by Victor’s suggestion and thought we’d be back on our way later that day (or that they would at least be able to read the code so we would know what the problem was).
When we finally got to the dealer (around 1pm), I made a remark that this wasn’t the greatest start to our holiday. Victor just snidely replied “You’re not the only ones here”. He then asked if we’d like him to call the campground for us – without even mentioning when they’d be able to get to look at our truck. We then had to get Pete to re-hitch up our trailer and tow it to the campground (at a cost of an additional $80!) – especially frustrating as we could have had him drop it on the way to the dealer and the extended warranty would have picked up the cost.
We waited all day for Victor or someone from the Service department to call us and at least let us know what the problem might be (at this point we weren’t sure if it was our transmission or just an electronic component). We even stopped by an hour or so later to pick up something we had forgot in the truck and were only greeted with a seemingly spiteful “How’s the camping?” remark. (Especially galling as we had reservations with our daughter and her husband to be camping outside Osoyoos and were then supposed to be heading for a family reunion the next day in Cranbrook.) No news on the truck or when/if they would be able to look at it.
We spent a sleepless night wondering how we were going to get moving again and if we would get to our family reunion on the Canada Day weekend. The campground we were in (and likely every campground in the province) was completely booked for that weekend and we had no way to move our trailer anyway. We phoned the Service department as soon as they opened the next morning and had to leave a message as they were too busy to come to the phone. When they still hadn’t called back an hour later, we tried again. This time they told us “It’s all fixed.”. While this was good news, it would have been nice if they could have looked at it/fixed it the day before (especially as they only had to change out the transmission control module – which took a very short time in the end). Overall, the worst service I have ever received at a car dealer and a thoroughly horrible experience.