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Was working with Teri Wilson the parts Manager. She... - texas1510
Was working with Teri Wilson the parts Manager. She helped me out getting my part from Oklahoma City OK to the shop to get car fixed. Everything went smooth and fast and the part is on the way.
Thanks for all your help
Helpful dealership! Emily helped me when I could find no... - ashchevy
Helpful dealership! Emily helped me when I could find no one across a very far distance to do so! Recommended for genuine service! Thank you
Excellent service - MS
I have always received excellent service from the service department. Took my SUV in and Chris Herman who was at this time my service consultant went above and beyond customer service. The whole service department make you feel like part of their family. From Shelia who is awesome with driving me home and picking me up. To all the staff and employees at Jenner's. One of the reasons I always take my vehicle there for service.
I have never felt that I'm being over charged. They always work within my budget . Thanks Jenner's excellent service keep it up.
Friendly and fast same day service. offered to arrange a... - rcselby
Friendly and fast same day service. offered to arrange a ride.I did not need one. I have had good service from Northstar on my Colorado. I dealt with Mike
Awesome!!!! always courteous and and and and and and and... - lookbehindyouLoL!!!
Awesome!!!! always courteous and and and and and and and and and and and and and and and and and and and and min 25 words.
Service is excellent and the staff is very helpful. I... - juliannek
Service is excellent and the staff is very helpful. I forgot to ask to have my windshield wipers replaced, and they checked and discovered that on their own, and asked if I would like to have that done
They are very thorough.
I took my Ford to carter Chevrolet because they have a... - Deansiemens
I took my Ford to carter Chevrolet because they have a MUCH better customer satisfaction attitude.
Carter had always been professional and honest.
Something l CANNOT say for the Ford dealership.
Thank you Carter for making me a dedicated customer
Extremely helpful for an Electric Car owner! - Coast2Coastev.ca
I was in for a Chevy Bolt warranty software upgrade in mid March. The service advisors, Tony Kim and Sarah Tran were very accommodating with my limited time. Zack (Zake?), the Chevy Bolt specialist was also very helpful explaining the advantages of the upgrade. Great to have such knowledgeable resources available for what is newer technology. and getting it done while squeezing his lunch break. Thank you!
I took our 2019 Buick Encore in for an oil change and new... - jerryhendrickson49
I took our 2019 Buick Encore in for an oil change and new wiper blades on Jan. 8th and am very satisfied with the service I received from Chandler and all involved. Thanks for treating us so well all theIan Grey Team. Jerry H.
Great customer service - Mica
Tami was very efficient and dealt with our truck in a fast and prompt manner
We would go back there for further service or to buy a newer truck
Excellent service. Friendly staff. Shuttle service... - Canice7
Excellent service. Friendly staff. Shuttle service provided. My number one dealership. Safe, clean, comfortable environment with extra precautions due to current COVID restrictions.
Service will take advantage of your patience - dlgibson82
From the time of drop off to the time of pick up it took Barnes Wheaton 44 days to replace a clutch on my car. They played the blame game with the strike in the U.S. but, at the end of the day, they didn't even try to communicate what was going on with me. They simply left me for two weeks without a car (I had to get my own rental car until they provided a car), then radio silence for another two and a half weeks afterwards. No communication was done uninitiated which is not good customer service at all. It took an e-mail to the general manager to finally get it done and then, wouldn't you know it I got a call that day and the car quickly there after. My good nature was taken advantage of and when it was time to pay they had no problem with taking the full amount...no compensation...no apology...no nothing. This used to be a great place to get your car serviced but between this and a similar event during the summer it's clear their service quality has drop significantly. Not only am I done with this garage and dealership, I'm questioning whether I'll be purchasing any GM vehicles in the future.
excellent service all the time - Novak
Lonnie and Harry have helped my family for years in getting a vehicle.
There customer service is EXCELLENT and they also above to keep you happy.
These guys are truly amazing!!! thanks so much 5 STARS!!!!
No Communication - Tom
After my earlier post Dueck looked into both the issue I had with the truck and the communication issue. They took ownership of both issues. I am pleased with their responses and will continue to patronize them.
Clinton from Sunshine GM service charged me for more than... - paul
Clinton from Sunshine GM service charged me for more than a hour to look at my RV wiring and tell me that it would be a very expensive fix. I took it to another shop that repaired the problem in less time than it took sunshine GM to diagnose the problem. I was told that sunshine GM stood by their word that it would have taken them 3 to 4 hours to do what another service bay did in less than an hour, no apologies were offered. I would not recommend this service bay.
Don’t go to this location! They suck. A waste of time/money - 2016Camaro2SS
This dealership is totally a Scam. THE CAR IS UNDER WARRANTY AND THEY DONT WANT TO TAKE RESPONSABILITY AND FIX IT. THEY KEEP SAYING NOTHING WRONG WITH IT EVEN THO THEY ADMIT AT FIRST THAT THEY HERE FUNNY RATTLING NOISES .. AND ISSUES ... ETC TO COME LATER ON AND SAY THERE IS NOTHING WRONG. THEY ARE EXPERTS AT PLAYING GAMES WHEN VEHICULE IS UNDER WARRANTY. IF IT WASN'T I BET THEY WILL TAKE THE CAR FOR DAYS TO FIX IT BECAUSE IT PAYS $$$.
WHEN IT IS UNDER WARRANTY THEY DONT CARE AT ALL. CHECK HOW MANY COMPLAINTS THEY HAVE ON BBB.ORG!! THEY ARE VERY WELL KNOWN WITH THEIRE WRONG PRACTICES.
I bought a Camaro from Dueck on marine. But Dueck Downtown is closed to where i live and work. i took it here for many many warranty checks for many issues (Transmission banging hard, air leak on the windows, rattling sounds coming from the soft top as it is a convertible, and other issues ... etc).... THEY EVEN DAMAGED MY CAR BY BACKING IT TO THE WALL AND CAUSING A MAJOR DAMAGE TO THE BACK OF THE CAMARO ''while taking it to the wash bay''. ALSO, i dont recommend anyone to let them wash their car here, NOT ONLY THERE IS A RISK THEY WILL SMACK IT TO A WALL LIKE THEY DID WITH MINE, BUT YOU PAINT JOB CAN REST IN PEACE. THEY WILL SCRATCH YOUR CAR DURING THE WASH. they did it to mine and they offered to do a full detailing. which did improve the scratches but they are still visible.
they asked to bring the car for a checkup .. ! every time i take the car in ... they keep it for a full day to only find out that THEY DIDN'T FIX NOTHING. they are experts at telling you we did check it and we didnt find anything wrong. IF IT IS UNDER WARRANTY EXPECT THE SAME ANSWER. they are very well know with that at that dealership. IF IT IS NOT UNDER WARRANTY, they take the car in and milk the max money out of you. BUT IF IT IS UNDER WARRANTY ... YOU DONT MEAN NOTHING TO THEM AS YOU DONT GENERATE ANY $$$$.
I tool my car in way over 12 times. 12 visits!!! for minor issues like that ?? that's a total non sense. Their shop manager Ken went for a drive with me and he can tell there is a rattling sound from the soft, the Mechanic went for a drive and he tells me there is lots of camaro's coming in for transmission issues and they try 2 things to resolve the problem: adjust with PC or transmission flush (they tried option1 but they refused to try option #2), the air leak on the windows was not there - the air leak started when they adjusted the window height as it did touch the soft top when trying to open the door - since that adjustment i started having air leak sound coming from window, ALso while doing that small adjustment they had to remove the door panel which DID messup the speaker on the passenger side. it is vibrating when music plays. which is annoying for a fancy car like that.
I have always got great service in a timely manner. The... - geoffmclain
I have always got great service in a timely manner. The staff are friendly and helpful the businesses is always clean and in a orderly state
I bought a 2020 Silverado 1500 3.0 Diesel from Carter.... - Catmenace
I bought a 2020 Silverado 1500 3.0 Diesel from Carter. Oil change i had to tell them the type of oil to put in otherwise they would have put the wrong oil in. I had a grease leak in the boot of one of my CV Axles. I toook a pic in out of courtesy to them. They booked my in and then called me back 5 minutes later. Told me they looked at the pic and it is not covered. They relied on my pic alone and didn't even bother physically looking at the problem. I would agree with their diagonsitcs if they physically looked before saying no. Absolutely terrible unprofessional service.
I needed new winter tires and wheel alignment, I was able... - AMH
I needed new winter tires and wheel alignment, I was able to get in within a week. Happy with tires and service, thank you, Marilyn
Tragic service department. The service advisors are... - ProXS
Tragic service department. The service advisors are incompetent at best. Switched to Jenner Chevrolet where their dealership is first rate. Only went to Wheaton because they are the only ones to service the vehicle when under warranty. Will not be returning to Wheaton in the future.
Very unhappy with this dealership. I have an intermittent... - Barry
Very unhappy with this dealership. I have an intermittent problem with my vehicle so as per staff I was able to record the problem with a video and sent it in to them. They called me and left a voicemail to say bring it in and they will replace the touchscreen under warranty at no cost to me. So I dropped it off and waited. Then they came out to say unfortunately we can't fix it, you need a new screen at well over a grand. And I ha to pay for the diagnosis as well as fuel for out of town drive. I still have this recorded voicemail telling me it will be free....now dealing with sales manager Mark and it's so far taken him about 2 weeks to get a simple small cheque to me, he's obviously blowing me off and does not care so I will do everything I can to be sure no one I know will visit this dealership.
Bought a 2021 GMC Canyon Denali from Wayne. He took the... - FluckFace
Bought a 2021 GMC Canyon Denali from Wayne. He took the time to show me multiple vehicles, and was very pleasant. He answered all questions and was great to work with. I would highly recommend buying from Wayne.
Work completed on my Corvette - Blundy
I was recommended by Paul Moon to have some work done to my car at this dealership. The work was executed way beyond my expectations. All information was shared with me before any work was started, and work to my car was excellent.
I would recommend this dealership to anyone. Thanks again Paul Moon.
Always helpful and never disappoint! - Jeff871
The engine light came on in my new truck and service manager hand a shop mechanic come out right away to diagnose it. Shop order was done and appointment made minutes later!
disappointing - John
Would not recommend this location to anyone. ........poor service with misleading information. ........if possible probably best to go elsewhere
Poor service - Sander2015
We've had nothing but problems with this dealerships service dept. The "lady" who works the service counter is everything but competant. She's screwed up our appointments on numerous occasions. She's forgotten our appts, forgotten to order parts prior to appts so we've had to reschedule, she's had to rebook the truck because "it's too much work for one tech" and most recently they've picked up the truck to do the work promising we would have it back same day only for her to screw up and now were out our vehicle. They have completely lost all our business and we wil be sure to make it very well known how xxxxty they are.