55 British Columbia Chevrolet Service Centres

I recently visited the Chevrolet dealership in Kelowna, - Pako's familly

I recently visited the Chevrolet dealership in Kelowna, BC, for a check-up on my vehicle's ball joint, which was still under warranty. From the moment I stepped in, I was impressed by Dustin Zeeb's professionalism and expertise. He handled my service with the finesse of a seasoned veteran. His thoroughness and adept management of the extended warranty process reassured me. While my car was being attended to, I had the pleasure of interacting with Mason Eng, who assisted me in picking up some hub covers that I had previously ordered. I was thrilled to see my custom American Muscle wheels restored to their former glory with the replacement hub covers. The original covers had become rusted over time, and the new ones breathed fresh life into my wheels. To my surprise, the service on my vehicle was completed in record time, and I received a call informing me that it was ready for pick-up. However, upon inspection, I discovered that the hub covers were not the correct size—they protruded nearly 2 inches from the center of the wheel, giving my 2021 Tahoe an unintended resemblance to an '89 Ford. Despite feeling embarrassed after receiving such stellar service, I contacted Dustin to address the issue. Dustin handled my concerns professionally and courteously, swiftly taking charge of the situation. By the following Monday, Scott had contacted me to ensure they were working diligently to rectify the error. Throughout the process, Scott kept me informed, even while awaiting American Muscle's responses. Despite American Muscle repeating the same mistake, the team at Kelowna Chevrolet quickly rallied to find custom hub covers that matched the originals. Their dedication and efficiency throughout this back-and-forth were commendable and helped alleviate stress for my family and me. I must tip my hat to the entire team at Kelowna Chevrolet for going above and beyond to ensure customer satisfaction. Their service and parts department truly represent the pinnacle of automotive excellence, inspiring confidence and loyalty. Additionally, my experience has piqued my interest in exploring Kelowna Custom, as the vehicles I saw showcased their impressive craftsmanship. Although it may require a bit of a drive, I am more than willing to travel the extra distance for the unparalleled service I found at Kelowna Chevrolet. After embarking on our 11th cross-country journey with vehicles covered by Harley and Chevrolet warranties, my family and I encountered numerous merchants. Still, the calibre of service provided by Kelowna Chevrolet has remained the same. Congratulations on a job well done! In today's world, it's truly refreshing to encounter such dedicated individuals. Nick, Flo, Alizée & Miles

Trevor and Chris communicated well and provided friendly - deemaybe

Trevor and Chris communicated well and provided friendly efficient service. Look forward to more of the same.Trevor put admirable effort into finding the best tires for my vehicle. Chris showed patience and pleasant cooperation when I needed to reschedule service. Sincere thanks to both employees :)

Very efficient, professional and transparent about - ehcharpy

Very efficient, professional and transparent about services completed as well as recommended future service. Lou is very knowledgeable and did a great job in communicating with us.

Friendly service agent. - alfrost

Friendly service agent. Very polite. Car was ready sooner than expected. Was told 4 hours and got it back in three.

Not very happy with this dealership at all. - prmarion

Not very happy with this dealership at all. Every time I have brought my 2023 car in, which I purchased from Eagle Ridge GM, it's been in the shop for pretty much double the time I was quoted. Hard to get a hold of someone in the service dept and never get a call back when I was told I would.

Ryan and John in the service and Auto body department are - dale

Ryan and John in the service and Auto body department are amazing. Top shelf as well as the rest of the staff in sales. Best GM store on the island.

Wife brought her Spark here while i was out of town. - gsn

Wife brought her Spark here while i was out of town. They took advantage of her, replaced her struts that were replaced 2 years ago and were fine. Didnt diagnose anything, didnt even do an inspection, we asked for paperwork and they only had the invoice. Just told her yep they need to be replaced and $1400 parts and labour later gave it back, only for the mounts to give away again (which was the actual original problem) and when she brought it back they wanted $800 to fix the mounts. So she called them back and basically asked if they scammed her, which they clearly denied. But magically when she went to pick the car up to bring to a different shop. The strut was back inside the mount and wasnt popping out. So... i think the first time they did the same thing, who knows if they even replaced the struts.. Dont touch this place

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I had an engine light appear and was headed out on a long - petemar

I had an engine light appear and was headed out on a long journey. I stopped in unannounced to find out what was wrong. The service manager completed a diagnosis and assured me it was a glow plug and not a large concern for that time of the year. On my subsequent visit to repair the issue a few weeks ago, Garret helped get my vehicle in, got me the loaner I needed and kept me up to date on the timelines for repairs. Hands down the best service at a "dealership" that I have had in 30+ years. Keep up the great work and don't let Garret leave.

Don’t use use this dealership…I had a recall and they did - DAWN2DUSK

Don’t use use this dealership…I had a recall and they did not fix the problem, the are only out for money!

Never bring your vehicle here for repairs there Service - Disappointed Chevrolet Customer

Never bring your vehicle here for repairs there Service Consultant Adam lied to me numerous times and got caught up in his lies and changed his story several times! Bring your vehicle to a different dealership if you want a job done properly, this service department is an absolute joke!

Picked up my vehicle with less than half a tank of fuel. - Shelly

Picked up my vehicle with less than half a tank of fuel. When I dropped it off it was almost full. I don't completely understand what they did to make my remote unlock my vehicle again but why did they have to use that much fuel? @ 2.40L that added alot to my bill.

Always helpful and never disappoint! - Jeff871

The engine light came on in my new truck and service manager hand a shop mechanic come out right away to diagnose it. Shop order was done and appointment made minutes later!

SERVICE IS THE WORST ! - TRADE

SERVICE IS THE WORST !!!! SERVICE MGR UNTRAINED BUT LET'S ON SHE KNOWS EVERYTHING. I THINK THEY FORGOT MY VEHICLE FOR MONTHS AND BLAMED IT ON PARTS BUT THE OTHER GM STORE TOLD ME THE PARTS WERE READILY AVAILABLE .... HATE BEING LIED TO

Happy New Year, Everyone I have been a loyal customer... - Steph

Happy New Year, Everyone I have been a loyal customer with Carter G.M. Since 2011 and have always been treated as such. Today, I would like to take this time to show my gratitude to the service department. Which include, 3 outstanding front desk clerks to your right then straight ahead the professional, friendly and knowledgable team of 4 service members who always comfortably work with each other as a family unit to find resolve and resolutions in the best interest of the customer. They are Kristen, Elton, Steve and Leon, fantastic service, Thank you. Now at the head at the table, you will be happy to meet Jason in management, an outstanding gentleman, very approachable, professional, knowledgeable, friendly, always there when you need him in addressing any issues, concerns, in taking all and any extra steps necessary for a positive outcome. Truly, making you always feel like a valued customer, or as I would put it “FAMILY” thank you for yet another year of loyal services 🤗

Honest, kept me informed at each step, and well done.... - Ken

Honest, kept me informed at each step, and well done. Carter did an outstanding job and the best service I have had in a long time.

Poor service - Sander2015

We've had nothing but problems with this dealerships service dept. The "lady" who works the service counter is everything but competant. She's screwed up our appointments on numerous occasions. She's forgotten our appts, forgotten to order parts prior to appts so we've had to reschedule, she's had to rebook the truck because "it's too much work for one tech" and most recently they've picked up the truck to do the work promising we would have it back same day only for her to screw up and now were out our vehicle. They have completely lost all our business and we wil be sure to make it very well known how xxxxty they are.

Quality service - Love my Chevy

Coast Mountain Gm sales and service department have provided quality, prompt service, the friendly staff make business a pleasure every time. I highly recommend Coast Mountain Gm.

Don’t go to this location! They suck. A waste of time/money - 2016Camaro2SS

This dealership is totally a Scam. THE CAR IS UNDER WARRANTY AND THEY DONT WANT TO TAKE RESPONSABILITY AND FIX IT. THEY KEEP SAYING NOTHING WRONG WITH IT EVEN THO THEY ADMIT AT FIRST THAT THEY HERE FUNNY RATTLING NOISES .. AND ISSUES ... ETC TO COME LATER ON AND SAY THERE IS NOTHING WRONG. THEY ARE EXPERTS AT PLAYING GAMES WHEN VEHICULE IS UNDER WARRANTY. IF IT WASN'T I BET THEY WILL TAKE THE CAR FOR DAYS TO FIX IT BECAUSE IT PAYS $$$. WHEN IT IS UNDER WARRANTY THEY DONT CARE AT ALL. CHECK HOW MANY COMPLAINTS THEY HAVE ON BBB.ORG!! THEY ARE VERY WELL KNOWN WITH THEIRE WRONG PRACTICES. I bought a Camaro from Dueck on marine. But Dueck Downtown is closed to where i live and work. i took it here for many many warranty checks for many issues (Transmission banging hard, air leak on the windows, rattling sounds coming from the soft top as it is a convertible, and other issues ... etc).... THEY EVEN DAMAGED MY CAR BY BACKING IT TO THE WALL AND CAUSING A MAJOR DAMAGE TO THE BACK OF THE CAMARO ''while taking it to the wash bay''. ALSO, i dont recommend anyone to let them wash their car here, NOT ONLY THERE IS A RISK THEY WILL SMACK IT TO A WALL LIKE THEY DID WITH MINE, BUT YOU PAINT JOB CAN REST IN PEACE. THEY WILL SCRATCH YOUR CAR DURING THE WASH. they did it to mine and they offered to do a full detailing. which did improve the scratches but they are still visible. they asked to bring the car for a checkup .. ! every time i take the car in ... they keep it for a full day to only find out that THEY DIDN'T FIX NOTHING. they are experts at telling you we did check it and we didnt find anything wrong. IF IT IS UNDER WARRANTY EXPECT THE SAME ANSWER. they are very well know with that at that dealership. IF IT IS NOT UNDER WARRANTY, they take the car in and milk the max money out of you. BUT IF IT IS UNDER WARRANTY ... YOU DONT MEAN NOTHING TO THEM AS YOU DONT GENERATE ANY $$$$. I tool my car in way over 12 times. 12 visits!!! for minor issues like that ?? that's a total non sense. Their shop manager Ken went for a drive with me and he can tell there is a rattling sound from the soft, the Mechanic went for a drive and he tells me there is lots of camaro's coming in for transmission issues and they try 2 things to resolve the problem: adjust with PC or transmission flush (they tried option1 but they refused to try option #2), the air leak on the windows was not there - the air leak started when they adjusted the window height as it did touch the soft top when trying to open the door - since that adjustment i started having air leak sound coming from window, ALso while doing that small adjustment they had to remove the door panel which DID messup the speaker on the passenger side. it is vibrating when music plays. which is annoying for a fancy car like that.

Fast service and was updated by the agent of my status - Orcabay

Fast service and was updated by the agent of my status quickly. I need to have my rear window motor replaced. The agent offered me an option to get a cheaper motor or a more expensive one. I chose a cheaper version.

Took my 2021 C8 Corvette in for its annual service. - Gordon B

Took my 2021 C8 Corvette in for its annual service. Oil Change/filter etc. The car was quickly serviced and it took less time than expected. The techs were very careful with the car and the service area is the neatest and cleanest I have seen. Fantastic job. Special thanks to Ryan Porteous, the Service Consultant, who has been extremely helpful and knowledgeable.

ABOVE AND BEYOND!!!! - mj

Above and beyond!!!! Fraser River Chevrolet sales and service is outstanding, they will get it done in a fast, friendly and on time service. Thanks for the great work you do.

Too bad they don't have negative stars to rate this place. - jaynej

I wouldn’t go here for Service on a vehicle unless you absolutely have to. The Wednesday before the Canada Day long weekend, our truck broke down on Highway 1 just outside of Hope on the first day of our two week camping trip (we had our trailer hitched up to the truck). We had had the truck serviced in Victoria before we left, so it was a surprise when the check engine light came on and the transmission started acting odd. After we stopped to check what was wrong (at the commercial vehicle weigh station) we were unable to get the truck in gear again. We called Gardner Chevrolet thinking we were lucky we were so close to a town with a Chev dealer. We then called Hope Towing to get us to the dealer. Pete was great and was able to put the truck on the flatbed and hitch up the trailer to take with us. Victor on the Gardner service desk suggested that we could drop our trailer behind their shop while they looked at the truck, so this is what we decided to do (even though Pete suggested dropping the trailer off first at a campground down the street). We were encouraged by Victor’s suggestion and thought we’d be back on our way later that day (or that they would at least be able to read the code so we would know what the problem was). When we finally got to the dealer (around 1pm), I made a remark that this wasn’t the greatest start to our holiday. Victor just snidely replied “You’re not the only ones here”. He then asked if we’d like him to call the campground for us – without even mentioning when they’d be able to get to look at our truck. We then had to get Pete to re-hitch up our trailer and tow it to the campground (at a cost of an additional $80!) – especially frustrating as we could have had him drop it on the way to the dealer and the extended warranty would have picked up the cost. We waited all day for Victor or someone from the Service department to call us and at least let us know what the problem might be (at this point we weren’t sure if it was our transmission or just an electronic component). We even stopped by an hour or so later to pick up something we had forgot in the truck and were only greeted with a seemingly spiteful “How’s the camping?” remark. (Especially galling as we had reservations with our daughter and her husband to be camping outside Osoyoos and were then supposed to be heading for a family reunion the next day in Cranbrook.) No news on the truck or when/if they would be able to look at it. We spent a sleepless night wondering how we were going to get moving again and if we would get to our family reunion on the Canada Day weekend. The campground we were in (and likely every campground in the province) was completely booked for that weekend and we had no way to move our trailer anyway. We phoned the Service department as soon as they opened the next morning and had to leave a message as they were too busy to come to the phone. When they still hadn’t called back an hour later, we tried again. This time they told us “It’s all fixed.”. While this was good news, it would have been nice if they could have looked at it/fixed it the day before (especially as they only had to change out the transmission control module – which took a very short time in the end). Overall, the worst service I have ever received at a car dealer and a thoroughly horrible experience.

Elvin in service was a great help, highly recommend. - rosebrostrucking

Elvin in service was a great help, highly recommend. Service our Hd trucks with him.