Sheila Hopkins

I've purchased several vehicles from this Dealership. I've always received exemplary service. I was very impressed with the knowledge, customer service and care from Richard Allen. He made sure that I wa I've always received exemplary service. I was very impressed with the knowledge, customer service and care from Richard Allen. He made sure that I was taken care of through all the aspects of my purchase. The team at Harris Oceanside is top notch and I will proudly recommend this Dealership to anyone. More

Helpful 0

Report | Print

They solved my issue and they are working to improve things. Hi, I was there earlier in the year to buy a new vehicle and was left disappointed. Now I have a new vehicle they don't seem to want to ta things. Hi, I was there earlier in the year to buy a new vehicle and was left disappointed. Now I have a new vehicle they don't seem to want to talk to you if you didnt buy your vehicle from them. I left a message and 3 Business days later and a second voice mail on the 2nd business day 3rd day still now call back. I talked to their internet chat person and they wanted all the info again. I went in on another day in person and waited for over 5 minutes then was asked to wait for 5 minutes until they finished something up on the computer. Over all Zero service or want to deal with customers. You want me to rate people how can I when they dont want to talk to you. More

Helpful 0

Report | Print

I was very pleased with all the time and effort Kari put in to help me find a care that suited me. I would definitely refer anyone looking for a vehicle to see Kari. in to help me find a care that suited me. I would definitely refer anyone looking for a vehicle to see Kari. More

Helpful 0

Report | Print

Great service. Excellent financing. Accommodating and knowledgeable salespeople. High quality line of products. Professional staff in every department! Excellent financing. Accommodating and knowledgeable salespeople. High quality line of products. Professional staff in every department! More

Helpful 0

Report | Print

Kari was wondering service department was very helpful and The sale manager was very understanding of my issues and we’re taking care of I was impressed with the whole experience and The sale manager was very understanding of my issues and we’re taking care of I was impressed with the whole experience More

Helpful 0

Report | Print

Oceanside GM has always made sure we are looked after! We've bought 2 vehicles so far and recommend them to anyone that asks! Tyler and Paul are the guys we'll suggest/go to! ^_^ We've bought 2 vehicles so far and recommend them to anyone that asks! Tyler and Paul are the guys we'll suggest/go to! ^_^ More

Helpful 0

Report | Print

As a new sales person, when he did not know an answer to a question, he promptly followed up with the answer. Paul's after sale/delivery has been excellent and is a good communicator. Thanks Paul for your a question, he promptly followed up with the answer. Paul's after sale/delivery has been excellent and is a good communicator. Thanks Paul for your service. More

Helpful 0

Report | Print

What can I say about Sass and the crew. Nothing but good things. I have mental health issues and any stress, even positive, can have a severe impact on me where it impairs my thinking an Nothing but good things. I have mental health issues and any stress, even positive, can have a severe impact on me where it impairs my thinking and cognitive issues. Sass and the crew took care of me and made sure that things were explained and re explained when needed. Plus, everyone enjoyed Hazel my service dog. I will be coming back to sass and the crew soon. Much Love and Thank you, Champ More

Helpful 1

Report | Print

I would like to express all the time and interest that Justin took in finding me the right vehicle for my needs. He was very devoted and came up with that vehicle. I would highly recommend to anyone to go Justin took in finding me the right vehicle for my needs. He was very devoted and came up with that vehicle. I would highly recommend to anyone to go and talk to him in your search. Thanks Justin, Pete. More

Helpful 1

Report | Print

My 2003 GMC 1500 4x4 low mileage , There was a grinding sound coming from the rear & I recently had some work done on the fuel tank at this dealership, I thought they should re-check that area. The mechan sound coming from the rear & I recently had some work done on the fuel tank at this dealership, I thought they should re-check that area. The mechanic was working on finding the problem for 3 1/2 hours, 2 times I went for a drive with him in order to try to recognize where the sound was coming from as the sound would come & go. The emergency brake we recognized didn’t work all this time & brakes were weak, After 3 1/2 hrs he couldn’t find the problem and the mechanic asked that I rebook another time as he had other jobs that needed his attention. In his recommendations he suggested they would check emergency brake problem on my next visit. I paid the bill $450 dollars & drove off now knowing there was a brake problem because the mechanic told me so. I ended up at island automotive a shop near by, They quickly went for a drive & concluded the rear brakes were not working & had the rear wheels off & discovered driver side emergency brake shoe was destroyed & that’s what was causing the grinding & rear brake failure. All of this was concluded within 15 / 20 minutes ! Oceanside GM never removed the rear wheels in 3 1/2 hrs in order to effectively go though the process that I paid dearly for them to do. When I returned to Oceanside today with another problem with the truck I mentioned my last experience to the service advisor, she said I could bring it up with the service manager but he was not in. All of this taken in to consideration ) I will Not purchase my new truck at Oceanside GM nor would I return to the dealership. I would be very surprised if any level of follow up resulted in the time & money I lost from this experience with them. More

Helpful 0

Report | Print