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Harris Oceanside Chevrolet Buick GMC - Service Centre

Parksville, BC

5.0
32 Lifetime Reviews Review Dealership

32 Reviews of Harris Oceanside Chevrolet Buick GMC - Service Centre

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November 18, 2020

"Was working with Teri Wilson the parts Manager. She..."

- texas1510

Was working with Teri Wilson the parts Manager. She helped me out getting my part from Oklahoma City OK to the shop to get car fixed. Everything went smooth and fast and the part is on the way. Teri Thanks for all your help Warren

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Recommend Dealer
Yes
Employees Worked With
Nov 24, 2020 -

Harris Oceanside Chevrolet Buick GMC responded

Excellent to hear. thank you for taking the time to write. Andy

May 27, 2020

"Very prompt and professional. Brad came to meet me and..."

- Tyler S.

Very prompt and professional. Brad came to meet me and had all the details sorted out when he arrived so it was a total breeze.

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Yes
Employees Worked With
Brad K. Swaren
May 28, 2020 -

Harris Oceanside Chevrolet Buick GMC responded

Thank you for your kind words. Andy

May 22, 2020

"Extremely helpfull and thouroughly accomodating. The..."

- WorkinMike

Extremely helpfull and thouroughly accomodating. The folks helping me bent over backwards to find me a great vehicle, smiling the whole way. Very glad I decided to come in. I was given a deal benificial to my credit rating, and familys safety. When faced with a problem the staff powered through to get it done for me. Thanks guys!

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Yes
Employees Worked With
Other Employees : Tyler Booth (5 stars), Brad K. Swaren
May 23, 2020 -

Harris Oceanside Chevrolet Buick GMC responded

Fantastic! Thank you for writing such a nice review. Our team does go the distance to help customers. Andy

January 07, 2020

"Drop in oil change, perfect."

- courtbrooker

A very reasonable time frame for completion. Friendly service, great surroundings and not pressured for upsells. Comfortable waiting area with TV, wifi, comfortable chairs and a fruit basket. Nice touches. Reasonable pricing.

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Yes
Employees Worked With
Other Employees : Mitch and Kelly.
Jan 07, 2020 -

Harris Oceanside Chevrolet Buick GMC responded

Thanks Court! You and Pixie are most welcome at any time. Treats are always on us!

July 09, 2019

"Awsome experience."

- pops

Our car had problems with shifting in 3-4-5th-gears. It was shuddering and vibrating badly. We went for a road test with the trans tech and confirmed the condition. Our extended warranty had expired but our service advisor talked to the GM warranty people and got us covered. The warranty people said to take the trans apart which was done and the trans was damaged beyond repair. The trans was then replaced with a new unit as well as the drive line that had a seized joint. All this work was done under the extended warranty and we only had to pay the deductible cost. My wife and I were totally surprised by this excellent service and recommend any one to take their vehicle there.

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Yes
Employees Worked With
Steve Bird.
April 15, 2018

"service issue"

- Me

I had a 1 PM appointment at HO and brought the Equinox in to have the winter tires removed and replaced and wanted to have the winter tires installed on steel wheels. A re-call for the windshield wiper transmission under warranty was performed as well. I question the length of time at 3 and a half hours to r & r the tires and perform the warranty work.

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Yes
Employees Worked With
Chris Miller
Jun 26, 2018 -

Harris Oceanside Chevrolet Buick GMC responded

Hi there, sorry for the length of time it took to service your vehicle. I am wondering if we knew in advance of the recall work that was performed? Thanks for writing this review. We are always striving to improve. regards, Andy

January 18, 2018

"Amazing Service"

- Cowichan

I deal with the parts department on a daily basis and I am always pleased with their knowledge and fantastic customer service, I highly recommend Harris Oceanside!

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Recommend Dealer
Yes
Employees Worked With
Teri, Terrance, Doug
Jan 18, 2018 -

Harris Oceanside Chevrolet Buick GMC responded

Thank you for writing about the team in Parts. They toil in the background without getting much praise. Thanks again! Andy

January 18, 2018

"Amazing Service!!"

- Chuck

I found Oceanside Chev to be the best dealership I have ever dealt with! They made me feel comfortable and were transparent through every process. The service here is amazing! I highly recommend Harris Oceanside!

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Yes
Employees Worked With
Terry Wilson
Jan 18, 2018 -

Harris Oceanside Chevrolet Buick GMC responded

Thanks Chuck. Teri is committed to customer satisfaction. regards, Andy

December 11, 2017

"Customer service failure"

- KB

She outright refused to give me the service any customer deserves , and/or has the right to. She didn’t care, she didn’t smile she stomped off and then lied in a quote saying I needed parts that I didn’t, I know this because I got my vehicle fixed elsewhere no parts required just a minor repair. Paula’s behaviour was totally uncalled for. She acted like a ridiculous child.

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Recommend Dealer
No
Employees Worked With
Paula Szabo
December 07, 2017

"Service Manger Paula, "

- Jayson

Paula, Service Manager refused to submit my warranty claim to GM. She basically said she did not care one bit about dong business with me, I was a totally invaluable customer and that I could just go she wasn't even going to try with GM. The service advisor was doing his best to get her to help me but she wouldn't. When I raised my voice she finally grabbed my keys and got a tech to put it up on the hoist to see what the problem even was and then gave me a quote of $240 saying a few things broken and GM warranty would cover anything but she wouldn't even submit it. I took my truck and left and went to a local muffler shop and he got it done in 15 minutes for $33. Paula chose to argue what she didn't even take the time to look into longer than it actually took to fix the problem and make me happy. Paula, I hope pointing this out to you helps you be a better "Customer" Service Manager, because today you were a total failure at it!

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Recommend Dealer
No
Employees Worked With
Paula Szabo
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