I miss the denham’s knew them well,this dealership since - Done
I miss the denham’s knew them well,this dealership since the denham days has changed hands 3 times and has declined ever since. Chad our sales rep in 2013 no pressure no worries and after care was awesome. He introduced us to the denhams and the front line staff,this is hi I came to know Dale the best shop foreman and service manager I’ve seen in a long time.the denhams ran on honesty and integrity!!
Fast forward to 2015 sold my car and bought another truck from the same company
Same experience awesome.
Fast forward to 2025 2015 is older but maintained now the dealer has changed yet again now river valley Chrysler
My 2015 needed Lower control arms 2500.$
Cam bolts siezed.after 3 alignments and a full suspension check why was this missed no explanation given.at this point I was agitated.
A week or so later I hear a growl in the front end accompanied by a ever so slight highway speed vibration as well as a vibration on decel at 30 kph and lower
Again i have to bring it in.
Estimated at 6500.$ 8500.$with the new tires I added due to the ones i had on were garbage.by this time I had to make a decision to keep or trade..
I decided to keep it after repairs completed 7 ish days parts took a bit
First highway trip touch sook so bad I could make a martini in he drivers seat!!!
Decided to drive for 3 days then I decided to look at all the wheels to see if all the wheel weights were there yes all accounted for!!
When I looked at the inner cv joints I lost all sanity I had left both cv boot fins were touching!!!!! This is not supposed to happen
My old axles did not do this!!!! The 2013 I have does not do this!!!
When i brought the 15 back to the dealer I showed them the pics.
Even the finning tech at work said you have a problem!!!!!! Probably not installed correctly.
When I brought it back to the dealer I explained that and showed the pics
I called the advisor about 10 ish to see if she got the pics and asked about the truck she said a wheel weight fell off and the axle boots are normal (not)
Wasn’t buying that guess I’ll be rebooting axles on a regular basis lmao!!advisor said you have to wait for a boot to leak grease or a joint to fail (no warrantable condition! As for the vibration still the same no change
When I saw the repair order tech drove 120 km!!!!! 20 km over the posted speed limit!!!!!!!!!!!!!
Absolutely disgraceful!!!!!! If this were the denhams service would have said let look at it further ad correct the issue here at river valley Chrysler it’s whatever excuse they give you as long as they have your money
This is the dealer I trusted for 13 years!!!!!!
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