Zender Ford - Service Centre

Booked our vehicle for a service, parts needed to be ordered. No problem. Booked in again for the part replacement and a couple items on the quiklane side. Mentioned numerous times that the vehicle need ordered. No problem. Booked in again for the part replacement and a couple items on the quiklane side. Mentioned numerous times that the vehicle needed to be completed by a certain time due to the fact that we drive our children to and from school. After numerous attempts to contact service to find out the status of our repair I finally got through to someone (who wasn’t my original service counter provider)….. all to tell me the work wasn’t completed. Honestly I understand that things can take longer than originally stated but communication is key. Let the customer know that it is taking longer than anticipated, but within a time frame that I can figure out alternate school pick up. Instead of an apology the only thing I received was the revaluation service department blaming quiklane. Meanwhile I received a text hours earlier from quiklane stating that our truck keys were handed over to service hours before. We’ve taken our vehicle to Zender Ford many times, and keep trying to support local… instances like this are incredibly disheartening. More

Good service, easy to deal with and made proper and reasonable recommendations. I will return for more work. reasonable recommendations. I will return for more work. More

Work was done quickly and right . Shuttle drivers were amazing . Will be back for more work. Shuttle drivers were amazing . Will be back for more work. More

Found wait time excessive. Communication wasn’t clear letting me know how long an oil change would take. I think having a fast lane is a good idea. The last fellow I spoke to w Communication wasn’t clear letting me know how long an oil change would take. I think having a fast lane is a good idea. The last fellow I spoke to was polite, clear and informative. More

Vehicle heated front seat was not working and they found a electrical problem and repaired it at no cost as warranty was off great service all around a electrical problem and repaired it at no cost as warranty was off great service all around More

Good dealership to deal with, no issues would recommend. Good communication, pick up and drop off worked well. Good communication, pick up and drop off worked well. More

Great place for service. Close to home I would recommend this dealership to my friends Close to home I would recommend this dealership to my friends More

I really appreciate the attention to detail and the quick response with communication to the customers. The service centre seems to have a good system that expedites service and gets us back out on the roa response with communication to the customers. The service centre seems to have a good system that expedites service and gets us back out on the road. My time is important to me and I get the sense that the Ford team understands this. More

Was fast and texts were easy to use. Was asked about my Ford points but not sure what that got me? They don’t show on the bill, and points are still the same amount. So assuming they wer Was asked about my Ford points but not sure what that got me? They don’t show on the bill, and points are still the same amount. So assuming they weren’t used to save me money. More

Timely service, accommodating Quality work. Met their stated goal in terms of when the vehicle repairs would be completed. Met their stated goal in terms of when the vehicle repairs would be completed. More